ATT DEFINITY Communications System Generic 3 Instructions Manual

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-507
An event notification request for a vector-controlled ACD split extension is 
denied.
A Call Offered to Domain Event Re port  is  provided to a VDN monitor for 
every call that enters a vector via the monitored VDN.
A Queue Event Re port  is provided every time a monitored call 
successfully queues to a split, via queue to main, check backup, or 
messaging split vector commands. Ad ditional queue events are provided 
for...

Feature Descriptions
3-508Issue  3   March 1996 
Starting with G3V4, for externally directed calls, the CDR record shows the 
redirected-to numb er as the called number and the redirected extension 
as the calling number.
nClass of Restriction (COR)
Third Party Make Call attempts are placed using the originator’s COR 
(voice terminal’s or split’s). The COR associated with the adjunct’s link is 
not used at all.
For switch-c lassified calls, if the destination’s COR check fails, the call is 
dropped. COR...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-509
Coverage timer. When a call is redirected, the coverage time for the 
principal’s party is restarte d. Thus, a call may go to coverage (principal’s) 
after being redirected.
Don’t Answer Coverage (DAC) timer. If the DAC timer is assigned to the 
agent receiving a Direct Agent call, and the call is redirected, the DAC 
timer is cancelled. It is reset to the original value later.
Redirection and Coverage Calls. If a call is...

Feature Descriptions
3-510Issue  3   March 1996 
alerting (or was busy). Since the controlling party does not receive dial 
tone (it’s still connected to the conference), no Call Initiated Event Re port 
is reported in this case.
nExpert Agent Selection (EAS)
For G3V2 only, EAS allows incoming calls to be routed to specialized 
groups of agents within a larg er pool of agents. With EAS, a set of skills 
are assigned to ACD agents based on their login identifiers (LoginIDs) 
and to incoming calls based on...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-511
When an agent is logged into an adjunct-controlled split, Hold can be 
invoked only from the agent’s data terminal. The adjunct must b e able to 
invoke Third Party Selective Hold on behalf of a party. This party cannot 
be an attendant, trunk, announcement, vector, or split.
When the voice terminal is not locked, and the user has a monitored or 
controlled call at the voice terminal, the user may place the call on hold...

Feature Descriptions
3-512Issue  3   March 1996 
nHot Line
A Third Party Make Call request made on behalf of a voice terminal that 
has this feature a dministered is denied.
nHunt Groups
Event notification requests are not allowed for hunt g roups (other than 
ACD splits). Therefore, the call offered event is never sent for hunt g roups. 
However, the queued event is sent for hunt groups when an 
adjunct-monitored call queues at a hunt group.
nInterflow
When a monitored or controlled call interflows to...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-513
exists. This information  element includes ANI information, if available, the 
originally called VDN, but does not include any digits collected via call 
prompting at the original switch.
nMultiple Split Queuing
When a call is queued in multiple splits/skill hunt groups, the ‘‘Party ID 
Query’’ provides, in a d dition to the originator, only one of the s plit/skill hunt 
group extensions in the party list. When the call...

Feature Descriptions
3-514Issue  3   March 1996 
All memb ers of the PCOL may be individually domain-controlled. Each 
receives appropriate events as applicable to the controlled station. Third 
Party Call Control requests are not recommended. However, Third Party 
Selective Hold, Third Party Merge, Third Party Reconnect, and Third Party 
Selective Drop are not permitted on parties in the bridged state and may 
also be more restrictive if the exclusion option is in effect from a station 
associated with...

CallVisor Adjunct/Switch Ap plications Interface (ASAI)
Issue  3   March 1996
3-515
nRedirection On No Answer (RONA)
An ACD call delivered to an agent is redirected when a ‘‘no answer’’ 
time-out limit is reached. In this case:
— If the call requeues to the sp lit a Queued Event Report is 
generated.
— If the call is delivered to another agent, an Alerting Event Re port  is 
generated.
— If the call cannot be requeued, the caller continues to listen to 
ringback and an Event Report is not generated.
—...

Feature Descriptions
3-516Issue  3   March 1996 
For regular stations or ACD agents, third party call control may be used in 
conjunction with switch-hook flash operations. Appropriate events are 
reported. For simplicity, it is recommended that third party operations 
should not be intermixed with manual ones.
If a user-classified call is placed on behalf of a single-line voice terminal 
user, the user must either be off-hook (and not busy on a call), or go 
off-hook within five seconds of the call...