ATT DEFINITY Communications System Generic 3 Instructions Manual

Call Vectoring
Issue  3   March 1996
3-447
nVector processing terminates within the current vector.
nIf the current VDN is administered with VDN override, then the new 
VDN overrides the current VDN as the VDN to be displayed at the 
terminating extension.
nProcessing of the vector associated with the VDN extension begins.
nAll previous vector queue and wait treatment ends.
3. If the number is an AAR/ARS FAC plus digits, or a remote (UDP) 
extension, standard AAR/ARS  processing is performe d to select...

Feature Descriptions
3-448Issue  3   March 1996 
ACD Split/Hunt Group Operation with 
Call Vectoring
A split is considered Vector Controlled if yes has been selected in the “Vector” 
field on the Hunt Group Ad ministration sc reen. Only vector controlled splits/skills 
are accessible from the following call vectoring commands: 
check-backup split, 
queue-to main split, and converse-on sp lit.
Overview
Throughout this description, split is used to specify a hunt group or ACD split. 
ACD split is used when...

Call Vectoring
Issue  3   March 1996
3-449
nCall Forwarding cannot be activate d for a vector controlled split.
nNo announcements are associated with vector controlled splits/skills.
Split/Skill Queue Priority Levels
Each c all in a s plit q ueue can have one of four possible priority levels: Top, High, 
Medium, and Low. Calls are processed initially by priority level. Within each 
priority level, calls are p rocessed in first-in, first-out (FIFO) order. A vector can be 
administered to process queued...

Feature Descriptions
3-450Issue  3   March 1996 
Front Ending Remote Access
Authorized external callers are given a VDN extension to call as opposed to the 
remote access extension, which is kept private. The corresponding call vector 
then implements a number of security checks before routing callers to the remote 
access extension.
The following advantages are possible with this feature.
1. A recorded announcement is played to callers, which declares that use of 
PBX services by unauthorized callers is...

Call Vectoring
Issue  3   March 1996
3-451
display. If the call is passed to a VRU, the VDN, the ANI and/or the 
prompted digits are captured. BCMS/CMS reports on this VDN give 
information on how often and when security violations occur.
Replacing Remote Access
In this case, the remote access extension is not used. One or more VDNs are 
defined which access call vectors employing all the security checks desc ribed 
for 
Front Ending Remote Access. The same reports and monitoring/recording 
capabilities...

Feature Descriptions
3-452Issue  3   March 1996 
The alternative is to provide splits/skills where each group of agents is proficient 
with several types of calls.  The desired gain is to provide adequate service for 
the several call types with fewer agents and with less administrative intervention 
by the ACD manager.  Using this a p proach, the changing staff needs of the 
several call types are averaged in time, and enough agents are staffed to 
provide adequate service for the prevailing average...

Call Vectoring
Issue  3   March 1996
3-453
It is recommended that you not change a vector while it is processing calls 
because the calls already in the vector might experience  problems. Instead, add 
a new vector and change the VDN to go to the new vector.
Agents should not be used for hunt group calls and ACD split calls 
simultaneously. Otherwise, all of the calls from one split (either ACD or hunt 
group) are answered first. For examp le, if the ACD calls are answered first, none 
of the hunt group...

Feature Descriptions
3-454Issue  3   March 1996 
nAttendant Display
A button may be assigned to the attendant to display an internal caller’s 
COR. The restriction identifiers are: orig, otwd, toll, code, and none. This 
operation is available for calls originated by a 
route-to step in a vector. 
The COR of the originator is displayed.
nAttendant Recall
Attendant Recall to a VDN is blocked.
nAUDIX Interface
A 
route-to step in a vector may call the AUDIX extension. If a voice port 
can be seized to that...

Call Vectoring
Issue  3   March 1996
3-455
nAutomatic Wakeup
A wakeup call cannot be programmed for a VDN.
nBrid ged Call Ap pearance
VDN extensions cannot be assigned to bridged appearance buttons. A 
route-to command to an extension with bridged appearances updates 
bridged appearance button lamps.
nBusy Verification of Terminals and Trunks
Busy verification of VDNs is denied and intercept tone is returned.
nCall Coverage
A VDN may be administered as the last point in a coverage path.
Vectors and VDNs...

Feature Descriptions
3-456Issue  3   March 1996 
— If the call terminates to a trunk, then the following two CDR records 
are generate d:
1. An incoming record with the VDN as the called number and 
the duration from the time answer supervision was provided 
to the incoming trunk.
2. An outgoing record containing the incoming trunk 
information as the calling number and the dialed d i gits and 
the outgoing trunk information as the called number.
Outgoing vector calls generate ordinary outgoing CDR...