ATT DEFINITY Communications System Generic 3 Instructions Manual

Call Promp ting
Issue  3   March 1996
3-417
nCollect Digits
nGoto ste p
nGoto vector
nMessaging Split
nRoute-to Digits
nRoute-to Number
nSt o p
nWait-time
See the
 DEFI NIT Y Com munications System Generic 3 Call Vectoring/Exp ert 
Agent Selection (EAS) Guide,
 555-230-520, for a complete description of each of 
these commands. The following paragraphs describe how the following vector 
commands are used with the Call Promp ting feature:
nCollect Digits
nGoto Ste p
nGoto Vector
nRoute-to Digits
nRoute-to...

Feature Descriptions
3-418Issue  3   March 1996 
When d i git collection for the current collect command comp letes, vector 
processing continues at the next vector command. However, the switch 
continues to collect any subsequently dialed digits.  These ‘‘dialed-ahead’’ d igits 
are to be saved for use by subsequent collect commands and provide the 
calling party with a means to bypass subsequent unwanted announcement 
prompts. For example, a frequent caller to a service may not want to listen to all...

Call Promp ting
Issue  3   March 1996
3-419
deleted and any a d ditional digits are a gain analyzed.  Any 
remaining dial-ahead digits are to be saved for use by a 
subsequent collect command.
3. Once a TTR has been connected to a call, and a valid announcement 
extension has been administered for the collect command, the system 
reacts as follows:
nIf the announcement to be connected is busy (there are no 
available announcement ports) and the queue for the 
announcement is full or there is no queue,...

Feature Descriptions
3-420Issue  3   March 1996 
nIf the digit is an * (signifying an error was ma de while entering 
digits), the system d eletes all digits c ollected for the current collect 
command and restarts the inter-digit timer. The announcement is 
not replayed.
nIf the calling  party has entered the maximum number of digits 
specified, if the digit is a p ound (
#), or if the inter-digit timer expires, 
then the inter-digit timer is disabled, and vector processing 
continues at the next vector...

Call Promp ting
Issue  3   March 1996
3-421
The if digits   part of this command is optional.  The 
unconditional form of the command causes vector processing to continue at the 
specified step (command).  With the if digits 
  part, this 
command causes vector processing to continue at the specified step 
(command) if the digits entered by the calling party for the last collect digits 
command meet the conditions d esc ribed by the comparator in reference to the 
d i gits a dministered in the digit...

Feature Descriptions
3-422Issue  3   March 1996 
then the command attempts to route the c all to the specified destination.  If more 
than one digit was collected when this command is encountered, it fails and 
vector processing continues at the next command.   Everything that applies to 
the route-to number c ommand also applies to this command.
This command  can only be used for routing based on single-digit  comparisons. 
If a customer application requires comp arisons based on more digits, then the...

Call Promp ting
Issue  3   March 1996
3-423
Vector Processing and Calling Party Feedback
Vector processing starts when a call routes to a VDN.  The called VDN then 
passes control of the call to its assigned vector. Processing b e gins at Step 1 in 
the vector and proceeds sequentially through  the vector unless a goto 
command is encountered. Unadministered steps are skipp ed and an implicit 
stop command is processed after the last administered command within a 
vector.
Calling party feedback is...

Feature Descriptions
3-424Issue  3   March 1996 
conference the call, the CALLR-INFO button cannot b e used to display 
information for an alerting call until the call is answered.
The CALLR-INFO button works when a call is alerting a voice terminal or 
attendant console and after a voice terminal user or attendant has answered a 
call. If no digits were collected, the attempt is denied.
Call Prompting Applications
Automated Attendant
The Automated Attendant application allows customers, particularly...

Call Promp ting
Issue  3   March 1996
3-425
nIf the c alling p arty fails to enter a 1 or 2, an announcement (extension 320) 
is connected (with an exp lanation of options) and the calling party is 
routed to the attendant.
nIf a 2 is entered, the calling party receives the chosen information 
(announcement ext. 313) and vector processing terminates.  
nIf a 1 is entered, the calling party is again prompted by announcement 
extension 315 to enter a 
1 or 2 to further identify the type of information...

Feature Descriptions
3-426Issue  3   March 1996 
In the following examp le, the calling party is promp ted to enter a 10-digit  
account number representing his or her customer account.  The vector then 
routes the call to a split to be answered by an agent.  Using the CALLR-INFO 
button, the answering agent can display this account number and use it to 
retrieve calling party account information from the customer’s host computer.
Screen 3-29. Prompting Vector/Data Collection Application
Message...