ATT DEFINITY Communications System Generic 3 Instructions Manual

Call Forwarding All Calls
Issue  3   March 1996
3-397
Only one c all can b e forwarded off-premises from a g iven voice terminal every 30 
seconds. This prevents the possibility of the first call g etting forward ed back from 
a remote forwarding device and then being forward ed a gain, thus ultimately 
using all available trunks.
When Call Forwarding All Calls is activated at a voice terminal and a call for that 
terminal is forwarded, the terminal can (if ad ministered to do so) receive a 
redirection...

Feature Descriptions
3-398Issue  3   March 1996 
no maximum number of calls that can be forwarded simultaneously. For TEG, 
UCD groups, and DDC, Call Forwarding All Calls can only be activated by the 
attendant or voice terminal user with console permission.
If an incoming call on a CO trunk is forwarded to an external number, any other 
calls to the same extension within the next 30 seconds receives busy tone or 
redirect to coverage if Send All Calls is assigned.
When a call is forwarded to an...

Call Forwarding All Calls
Issue  3   March 1996
3-399
If Cover All Calls is part of the coverage redirection criteria and if Call 
Forwarding is active at a voice terminal, incoming Priority Calls forward to 
the designated extension numb er and all other calls redirect according to 
the Call Coverage path.
When a covering user has activated Call Forwarding, a coverage 
redirected call does not forward to the designated extension number. 
Instead, the call is redirected to the next p oint in the...

Feature Descriptions
3-400Issue  3   March 1996 
to an off-premises location via the Call Forwarding All Calls feature. For 
details on the Interflow feature, see the Intraflow and Interflow feature 
description elsewhere in this document.
nIntraflow
Call forwarding can be used to unconditionally redirect ACD calls from a 
split to another destination on the same switch.
nLeave Word Calling (LWC)
LWC cannot b e activated toward a voice terminal that has Call Forward ing 
activated.   If (LWC) was...

Call Forward Busy/Don’t Answer
Issue  3   March 1996
3-401
Call Forward Busy/Don’t Answer
Feature Availability
Call Forward Busy/Dont Answer is available with G3V4 a n d later releases.
Description
Allows c alls to an extension to be forward e d when the called extension is busy or 
when the call is not answered after an administered number of rings. If the called 
extension is busy, the call forwards immediately. If the called extension is not 
busy, the incoming call rings the called extension, then...

Feature Descriptions
3-402Issue  3   March 1996 
forwarded-to user can call the forwarding user for private consultation, to 
conference the calling party, or to transfer the call back to the forwarding 
terminal. Call Forwarding Override is automatically invoked when the 
forwarded-to station attempts to call the forwarding station.
Call Forwarding Override cannot be used when calls forward to an external 
number.
End User Operation
Users activate the feature by dialing the Call Forward Busy/Dont Answer...

Call Forward Busy/Don’t Answer
Issue  3   March 1996
3-403
extension within the next 30 seconds will not forward. The call will ring or get 
busy tone depending on the status of the terminal.
When a call is d irected to an external number, the forwarded-to number c an have 
a maximum of 16 d i gits.
If a user attempts to make a call to an extension that he or she is restricted from 
calling, the call will not complete even if Call Forwarding Busy/Don’t Answer is 
activated on the called station. A user...

Feature Descriptions
3-404Issue  3   March 1996 
When a covering user has activated Call Forwarding, a coverage 
redirected call does not forward to the designated extension number. 
Instead, the call is redirected to the next p oint in the principal’s coverage 
path, if available.  If no other coverage point is available, the call remains 
at the principal’s voice terminal.
nCall Detail Recording (CDR) 
When a call is forwarded to an off-premises number, the call is recorded in 
CDR record s as a call...

Call Forward Busy/Don’t Answer
Issue  3   March 1996
3-405
Activation of Send All Calls at the forwarded-to extension does not affect 
calls forwarded to that extension.
Administration
Call Forward Busy Don’t Answer is assigned on a per-extension numb er basis b y 
the COS.  The following items require administration by the System Manager:
nVoice Terminals
— Class of Service
— Call Forward Busy/Don’t Answer Buttons
— Redirection Notification
nFeature A c cess Codes for activation and deactivation of Call...

Feature Descriptions
3-406Issue  3   March 1996 
Call Management System (CMS)
Feature Availability
CMS is an adjunct and is optionally available with all Generic 3 releases as an 
adjunct.
Description
Provides real-time and historical reports for monitoring ACD facilities and 
personnel. Unlike BCMS, the CMS software resides in a computer (usually 
referred to as an adjunct) that connects to the switch via a data link. For more 
information, refer to the a p propriate CMS documentation.