ATT DEFINITY Communications System Generic 3 Instructions Manual

Call Vectoring
Issue  3   March 1996
3-437
Figure 3-1. Typical VDN Call Processing Examples 
Calling Party Feedback
The initial feedback that a caller hears as a call is processed by a vector 
d e pends on how the call originates. The call may originate as one of the 
following:
nAn internal call from another system user
4501PARTSN16 7 EXTENSION NAMEALLOW VDN
OVERRIDE
CORVECTOR
NUMBER
STATION 7000 DISPLAY
SHOWS OUTSIDE CALL
TO PARTS
OUTSIDE
CALL
4501PARTS16 7 EXTENSION NAMEALLOW VDN
OVERRIDE
CORVECTOR...

Feature Descriptions
3-438Issue  3   March 1996 
nAn incoming call over a non-CO (DID) trunk
nAn incoming call over a CO trunk
If the call is an internal or non-CO call, the calling party hears silence until one of 
the following occurs:
nAn announcement is played
nA wait-time command with system music, ringback, or alternative 
audio/music source is processed
nA b usy command is processed
nThe call is alerting at an station
If the call is a CO call, the calling party hears CO rin g back  until one of...

Call Vectoring
Issue  3   March 1996
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After an announcement completes, the calling party hears silence until another 
command that specifies treatment is processed (for example, 
wait-time, 
announcement, busy), or the call terminates at an extension.
If a call is route d off-premises via a trunk, the calling party hears the standard  
call p rogress tones and/or far-end feed b ack only if answer supervision has been 
passed or the answer detection timer has expired.
If the calling  party...

Feature Descriptions
3-440Issue  3   March 1996 
instructions.  This command is desc ribed in detail in the Inbound Call 
Management (ICM) description in this chapter.
Announcement
The announcement command is used to let callers hear a given announcement. 
All calls hear the announcement from the b e ginning. This may result in a delay 
because the call may have to wait in an announcement  queue before the 
announcement is heard. While a caller is waiting to  hear the announcement, the 
caller continues...

Call Vectoring
Issue  3   March 1996
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This condition tests for calls in queue at the specified priority level and 
higher.
nAge of the oldest call waiting in the specified split’s queue
nThe average time it takes for a call to be answered in the specified split. 
(G3V4 and  later releases only)
nThe amount of time a call could expect to wait in the q ueue of the 
specified split before it is answered (G3V4 and later releases only)
A c all may be queued in up to three different splits/skills at the...

Feature Descriptions
3-442Issue  3   March 1996 
converse sp lit is administered and behaves exactly as any other sp lit in the 
system. The term non-converse split is used to refer to traditional ACD splits 
accessed by means of 
queue-to main and check-backup vector steps.
Once the call is answered by the VRU, the 
c onverse-on command may or may 
not p ass  data to the VRU (depending upon the parameters of the command). Up 
to two items of data may b e passed. This d ata may be used to select the VRU...

Call Vectoring
Issue  3   March 1996
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that plays immediately before the disconnect.  If the switch has not yet sent 
answer supervision, it d oes so immediately before disconnecting a call so there 
is a charge for calls that terminate with the disconnect command. The exc eption 
is on ISDN calls where disconnect can occur without returning answer 
supervision when an announcement is not played.
During playing of the announcement, if the call is moved from waiting in  a split’s 
queue to alerting at...

Feature Descriptions
3-444Issue  3   March 1996 
Goto Vector
The goto vector command is a branching step that provides conditional or 
unconditional movement to another vector.
The
 goto vector command is used for chaining more than one vector together. 
Calls in queue and/or any wait treatment in effect  before a 
g oto remain in effect 
after the branch.
The conditions of branching are:
nUnconditionally (always branches)
nNumber of available (idle) agents in a specified split
nNumber of staffed agents...

Call Vectoring
Issue  3   March 1996
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1. If the split number specified in the command is a valid message service 
split (such as AUDIX or Message Server Ad junct), and either the extension 
is a valid assigned extension or is administered as “none”  (defaults to 
current VDN), then the system attempts to terminate the call to the 
message service split for call answering service.
nIf the call is queued to the message service split or if the call 
terminates to an available message service agent or...

Feature Descriptions
3-446Issue  3   March 1996 
nThe desired split is unstaffe d
nAll staffed agents are in the auxiliary work mo de
nThe desired split is not vector controlled
nThe call is already queued in this sp lit at the specified priority level
nThe call has already been queued to three different splits/skills
nThe desired split has no queue and no agents are available
Route-to Number
This command routes a call to the specified number. This digit string represents 
a destination number which may...