ATT DEFINITY Communications System Generic 3 Instructions Manual

Call Promp ting
Issue  3   March 1996
3-427
Screen 3-30. Prompting Vector/Message Collection Application
Considerations
With the Call Prompting feature, a c aller is prompted to enter information from his 
or her DTMF phone. The system then uses this information to route the call (if 
necessary) to the right p erson or group of persons.  The call may also be routed 
to an announcement, if desired.  In ad dition, a caller may be asked to enter an 
account number or some other type of number to be used in...

Feature Descriptions
3-428Issue  3   March 1996 
nAnswer Supervision
Answer supervision is only returned once during the life of a call.  With 
respect to prompting  commands, answer supervision is returned in 
response to a collect digits or an announcement command. In addition, 
if a c all is answered and answer supervision hasn’t previously been sent, it 
is then sent.
nAUDIX 
If a route-to command in a vector calls AUDIX, the call is treated as a 
direct call to AUDIX and the calling party may...

Call Promp ting
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nCallVisor ASAI
Call promp ting competes with CallVisor ASAI switch-classified calls for 
ports on the TN744 or TN2182. ASAI-provided digits can be collected by 
the Call Vectoring feature via the collect vector step as dial-ahead digits.
nCall Coverage
In G3v2 and later releases, a VDN may b e administered as the last p oint in 
a coverage path.
When a route-to digits with coverage y or route-to number with 
coverage y command terminates to a system extension...

Feature Descriptions
3-430Issue  3   March 1996 
nCAS 
If a route-to command calls the attendant and CAS is enabled, the call 
completes to the CAS attendant if an RLT trunk can be seized.
nCoverage All Calls
The route-to with coverage y command works like any other call. All 
other types of route-to commands fail.
nCoverage Callback
Coverage Callback only operates successfully for route-to with coverage 
y c ommands that terminate su ccessfully to a coverage point. The 
covering user is able to initiate...

Call Promp ting
Issue  3   March 1996
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nHunting
A route-to command can call a hunt group.
nInbound Call Management
The Call Prom pting feature can be used to collect information from a 
calling party which may later be used by an adjunct to assist in the 
handling of the call.
nIndividual Attendant Access
A route-to command can dial an individual attendant extension.
nInter-PBX Attendant Calls
If a route-to command calls the attendant and this feature is enabled, the 
call comp letes to the...

Feature Descriptions
3-432Issue  3   March 1996 
nRingback Queuin g
External call attemp ts made via route-to with coverage n commands are 
not queue via Rin g back Queuing when all trunks are busy.
nRotary Dialin g
Outside users using rotary dialing are not able to enter digits requested 
via a collect digits c ommand.  The inter-digit time-out takes effect and a 
collect digits command is skipped for these users. A default route-to 
command (such as route-to attendant) should always be provided.
nSA C...

Call Promp ting
Issue  3   March 1996
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nTCM 
A TCM is sent when a 
route-to command dials a seven-digit ETN or 10-digit 
DDD number via AAR/ARS.  This TCM is the FRL associated with the VDN 
COR.
nUDP 
A route-to command can call a UDP extension.
Administration
The Call Prompting feature is administered on a per-system basis by the system 
manager. The Call Vectoring feature must be administered as desc ribed in the 
Call Vectoring feature. In a ddition, the following items must be administered...

Feature Descriptions
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Call Vectoring
Feature Availability
This optional feature is available with G3vs/G3s PBP, G3i, and G3r, and is not 
available with G3vs/G3s ABP.
Description
This section gives a basic description of the capabilities of the Call Vectoring 
feature. For instructions for creating and troubleshooting ve ctors, see the 
DEFI NI TY Com munications System Generic 3 Call Vectoring/Expert Agent 
Selection (EAS) Guide, 
555-230-520.
The Call Vectoring feature...

Call Vectoring
Issue  3   March 1996
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nFrom a route-to step within a vector.
nAs a coverage point
A Call Vector is a set of vector  commands (described later in this chapter) to be 
performed for an incoming, outgoing or internal call.   As p reviously described, 
vectors are accessed b y VDNs.  Each VDN maps to one  vector. However, 
several VDNs may map to the same vector. The answering user sees the 
information (such as the name) associated with the VDN on his or her display and 
can respond to...

Feature Descriptions
3-436Issue  3   March 1996 
announcement can be periodically updated to provide current information 
to the callers.  Vectors providing information announcements are easily 
programme d by the System Manager.
What Happens When a Call is Processed 
by a Vector
General
When an incoming or internal call goes to a VDN, the VDN directs the call to a 
specific call vector. When  the call goes to a vector, the call’s routing and 
treatment is determined by the commands in that vector....