ATT AUDIX Voice Power Release 2.1.1 Guide

System Operations
9.Press
NOTE:
Yq     to send the message as broadcast.
A broadcast message does not cause a message waiting
lamp to be lit and it does not cause Outcalling to be
performed.  A broadcast message cannot be forwarded.
Retrieving Messages from the
General Mailbox
The General Mailbox handles both overflow mail and mail directed to a
non-existent mailbox from Call Answer or from the Automated Attendant
as a result of a time-out. Excessive overflow indicates that the
subscriber’s mailbox is...

System Operations
3.Press       .      2q
—   AUDIX Voice Power plays the header of the first message.
4.You may then use the following commands:
Play
Pause
Resume
Back Up
Forward
Review
Skip
Delete
Reply or
Forward
0qPress        to play the current message body.
3qPress            to pause during the message body.
3qPress           again to resume after the pause.
5qPress                           one or more times to back up the message by
4 seconds for each press.
6qPress           one or more times...

System Operations
Retrieving Messages from the
Maintenance Mailbox
The Maintenance Mailbox handles voice mail for reporting problems with
AUDIX Voice Power. The Maintenance Mailbox functions Iike any other
mailbox. The Maintenance Mailbox Service Administrator is responsible
for deleting messages from the Maintenance Mailbox.
To collect the messages left in the Maintenance Mailbox, follow these
steps :
1.
Log in as extension 9998 with the password assigned to that
mailbox.
NOTE:
You do not need to be a...

System Operations
2q2qReview  Press         to review (rewind and play) the previous
message header.
2q3qPress          to review (rewind and play) the current
message header.
Skip
#qPress              to skip to the beginning of the next message.
#qPress        again to continue skipping messages.
Delete
*qDqPress         to delete your message.
1qReply or    Press                     to go to a submenu to reply to or forward a
Forward  message. (See the procedures Replying to a Message or
Forwarding a...

System Operations
Forwarding a Message
You may forward a received message to other subscribers, with an added
message (or comment) of your own, or you can send a new message
(or comment) to other subscribers in response to a message you receive.
To forward a message, follow these steps:
1.
2qAt the submenu, press     , Forward (with comment), or    ,4q
Record a New Message.
2.
YqWhen prompted, press      to attach the original message, or    Nq
to send your reply only.
If the original is a forwarded...

System Operations
Viewing the Event Log Report
System messages are logged automatically in an error log when problems
or potential problems occur within the AUDIX Voice Power system. It is a
good practice to periodically review the errors in the log. Appendix B:
Error Messages provides further details on the messages in the log and
the corrective actions required. Not all error messages require you to
immediately contact a field service representative every time they occur.
Errors that occur numerous...

System Operations
Using the Explain Command
An explain command is available for you to find out the problem
specified by an error message. This oommand uses the error number to
provide the user with information about how to respond to the error
message.
To use the explain command, follow these steps:
1.At the AUDIX Voice Power menu, move the cursor to
Voice System Administration and press (Enter).
— The Voice System Administration menu appears.
2.Move the cursor to Reports Administration and
press...

System Operations
7.
Type the error message code that you want explained and
F3qpress   (SAVE).
— An Explanation of Event message appears.
For example, to get an explanation for message 401,
401 (TSM_RCV) , CRITICAL
TSM: Cannot Receive Msg: ret = 
 errno = 
type 401 and press      (SAVE).
F3q
The system responds with an explanation similar to the
explanation in this document:
The message for error code 401 is:
TSM failed to receive a message from
another process.The value of the errno
indicates the...

System Operations
System Operation  Procedures
Reaching the
Configuration Management Menu
To reach the Configuration Management menu, follow these steps:
1.Log into the system as audix.
— The User Login menu appears.
2.At the User Login menu, move the cursor to Voice System
Administration.
— The Voice System Administration menu appears.
3.At the Voice System Administration menu, move the cursor to
Configuration Management and press (Enter).
— The Configuration Management menu appears.
4.
Continue with...

System Operations
Starting the Voice System
The voice system starts automatically when the UNIX system boots. If you
stop the voice system, you must restart it with this procedure.
NOTE:
If you stop the voice system, wait at least 30 seconds for all
processes to complete before restarting it.
To start the voice system, follow these steps:
1.
2.
3.At the Configuration Management menu, move the cursor to
System Control and press (Enter).
— The System Control menu appears.
At the System Control menu, move...