ATT AUDIX Voice Power Release 2.1.1 Guide

Generating Reports
Event Log Print Option
To obtain a complete printout of the Event Log Report:
n     Make sure that the system has all the proper printer connections.
(Refer to the AT&T FACE documentation for additional information
on how to establish printer operations.)
F8qn   Press        (CHG-KEYS) to display the alternate key labels.
F6qn   Then press         (PRINT). The version that is printed will be based
on the current set of options specified for the Event Log Report.
6-13 

Troubleshooting
7
Troubleshooting is limited to two areas:
n  Hardware verification
Hardware tests are limited to the Power-On Self Test (POST), the
system diagnostics provided on the Customer Test disk, and
diagnostics for additional boards that have been installed as part of
the software packages.
You cannot fix hardware problems yourself, but identifying them
may be helpful so that the service personnel can bring appropriate
materials.
n   Application operation problems
When the system does not...

Troubleshooting
Hardware Verification
System Module Verification
When the POST is initiated upon booting the system, two columns of
information appear on the screen. The left-hand column identifies the item
being tested; the right-hand column indicates 
PASS, FAIL, or the amount
of memory allocated.
If any item has 
FAIL in the right-hand column, report this information
when making a service call.
Use the Customer Test disk that is provided with the system to fully
diagnose any problems. To run the...

Troubleshooting
5.Press {Enter}.
6.Follow the directions on the screen to run the diagnostics.
Circuit Board Diagnostics
Diagnostics for the IVP4 boards can be run to determine whether
everything is connected properly and that there is a dial tone. To run the
IVP4 board diagnostics, follow these steps:
1.
2.
3.
4.
5.
Log into the system and proceed to the Configuration
Management window. (See Chapter 5, System Operations, if you
need instructions.)
Move the cursor to System Control and press {Enter}.
—...

Troubleshooting
Application Operation Problems
This section assists you in identifying and locating problems that occur
with the application rather than with the hardware. If a symptom in the
Trouble Indication column occurs, check the solution given in the User
Response column.
If problems continue, contact a field service representative for assistance.
Trouble IndicationUser Response
During installation of
AUDIX Voice Power,
you are prompted for
a login for the Voice
Administrator; however,
one has not...

Troubleshooting
Trouble IndicationUser Response
Incoming Fax calls are
not being transferred to
the Fax extension.Check to see if the Fax number is defined.
Check to see if the calling machine is an
autodial model that generates the CNG tone.
Caller hears a ring, but
receives no answer.Check to see if each telephone line is properly
connected to each channel.
In addition, make sure the correct service has
been assigned to each channel and that each
channel is in the INSERV state. If any channel
is in the...

Troubleshooting
Trouble Indication
User messages appear to
be truncated. System
terminates recording of
name or greeting and
message before user is
finished.
Unable to log into the
Voice Mail Service.
Unable to leave messages.
Occasional busy signals
received when attempting to
call into the Voice Mail
Service.
User Response
A portion of the speech in the message
being spoken by the user is simulating a
touch tone. The false touch tone stops the
recording which is in progress.
If recording of a name or...

Troubleshooting
Trouble IndicationUser Response
Problems with Touch-Tone
recognition.Change all switches on SW1.1 on IVP4
boards to the opposite state. (See Chapter
2 of the AT&T AUDIX™ Voice Power
Installation and Maintenance Guide.)
Constantly receiving a busy
signal when attempting to
call into the Voice Mail
Service.The switch interface software is not loaded
or is incorrectly loaded.
The second serial port is not disabled.
For systems that use DCP, the DCP board
in the system module or the digital...

Troubleshooting
Trouble IndicationUser Response
Indication that maximum
simultaneous ports exceed
the number of ports
available when changing
the outcalling parameters.Check that the total number of Voice Mail,
Call Answer, and Automated Attendant
ports is greater than or equal to the
number of simultaneous ports requested.
If not, lower the number of simultaneous
ports.
During system startup, this may occur if
ports are still being initialized. Wait a few
minutes and try again.
Many subscribers get...

User Interface Information
Accessing Windows
Windows are the medium through which you exchange information with
AUDIX Voice Power. This involves activities such as filling out forms or
selecting items from a menu.
Since the work area may contain more than one window at the same time,
each window is boxed, so that it is clear as to what information each
window contains. At any given time, only one of the windows in the work
area is designated the active window. It is usually the most recently
opened...