ATT AUDIX Voice Power Release 2.1.1 Guide

Generating Reports
Accessing AUDIX Voice Power Reports
To reach the AUDIX Voice Power Reports menu, follow these steps:
1.
At the Reports Administration menu, move the cursor to 
AUDIX
Voice Power Reports and press {Enter}.
— The AUDIX Voice Power Reports menu appears.
2.
From the AUDIX Voice Power Reports menu, highlight the desired
report and press {Enter} to display the desired report. Alternately,
F8qyou may press        (CHG-KEYS) to display the alternate key
F7qlabels, and then press...

Generating Reports
The following information describes the various components of this report:
n     Starting Date & Time is the date and time when the
F4q(RESETLOG) function key was last pressed.
n     Ending Date & Time is the current date and time.
n     Channel is the channel for which information is being displayed.
n     Calls is the total number of calls for each AUDIX Voice Power
service.
n     Abandoned is the number of times the user disconnected the call
without pressing any touch-tones.
n...

Generating Reports
n     MWL Updates is the number of Message Waiting Lamp updates.
n     Logins is the number of times subscribers have logged into the
Voice Mail Service.
n      Outcalls is the number of outcalls made.
n     Bad Switch Info is the number of times bad information was
received from the switch.
n    Fax Calls is the number of fax calls recognized by the CNG tone
and transferred to the fax extension.
A grand total of all the channels that have had activity is displayed at the
end of the...

Generating Reports
Mailbox Usage Report
The Mailbox Usage Report provides information on the number of
messages and the disk space usage (in seconds) for each subscriber on
the system. Subscribers who have exceeded two-thirds of the time limit
(given in seconds) designated to them for message storage are indicated
with a “WARNING” note. An “OVER” note is placed next to the extensions
of subscribers who have gone past the allotted limit for storage.
The Mailbox Usage Report also shows the number of...

Generating Reports
Subscribers Over Mailbox Limit Report
The Subscribers Over Mailbox Limit Report provides information on those
subscribers who have exceeded their message space limit. Subscribers
who have reached their message limit hear a warning message whenever
they dial into the Voice Mail Service.
Subscribers Over Mailbox Limit Report Print Option
To obtain a complete printout of the Subscribers Over Mailbox Limit
Report, make sure that the system has all the proper printer connections.
(Refer to...

Generating Reports
Accessing System Reports
The only System Report currently available is the Event Log Report.
From the Reports Administration menu window, highlight
System Reports and press {Enter} to open the System Reports
window. Then press {Enter} to get to the Event Log report.
NOTE:
The Event Log is designed to be used by support personnel. Many
of the errors, regardless of severity, are really events encountered
by the software. It is
Representative only
Voice Power.
Event Log Report
necessary...

Generating Reports
Information displayed in the Event Log Report window includes:
n    Priority is the urgency of the error messages. The urgency of the
message is specified with one of the following definitions in the
message:
— CRITICAL means that the error is interrupting service, so
immediate action is essential.
— MAJOR means that this is a potentially serious problem and
should be fixed soon, even though it is not interrupting
service at this moment.
— INFORM (informational) means that no immediate...

Generating Reports
— Voice Mail Database Interface Process (DIP2) provides
interface for voice mail database—messages 5000-5099.
— Message Delivery Process (DIP21 ) delivers voice mail—
messages 5000-5099.
— Administration Process (UNKNOWN) provides user interface
for administration—messages 5100-5149.
— DCP Communications Process (DIP27) provides interface
for the DCP board—messages 5150-5199.
— Reports Process (DIP3) collects data for reports—messages
5200-5249.
— Outcalling Data Interface Process...

Generating Reports
Event Log Report Options
F1qWith        (OPTIONS) in the Event Log Report window, you can specify
the system error messages that you want to include in the Event Log
F8qReport.  Press        (CHG-KEYS) to display the alternate key labels. Then
F1qpress        (OPTIONS) to display the Options for Event Log Report form.
This form contains the following fields:
n
n
nNumber of Event Messages limits the number of event messages
to be searched. If the all value is used, the system searches...

Generating Reports
n  Message Source indicates what specific source should be
searched for error messages. Type in the desired message source
F2qor press        (CHOICES) to make a selection from the Choices for
Message Source menu. If this field is left blank, the all value is
used.
Below
—
—
—
—
—
—
—
is a listing of the various message sources:
all—for all sources
TSM—Transaction State Machine
MTC—Maintenance
TRIP—Tip/Ring Input Process
VROP—Voice Response Output Process
DIO—Disk Input and Output...