Apple macbook pro 17 inch mid 2010 User Manual

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 81 2010-06-11
7. Verify if optical media mounts 
on desktop.
YesGo to Eject Test step 8.
NoGo to Optical Drive Read/
Write Data Error symptom 
table.
8.  Verify if optical media is 
ejected properly from optical 
drive.
YesIssue resolved. 
NoReplace optical drive or top 
case that interferes with disc 
ejection. Go to step 9..
J02 
X13
9. With replacement parts , 
verify if optical media is now 
recognized.
YesIssue resolved. 
NoReplace optical drive. If drive 
has already been replaced, 
then replace logic board.
J03
M19
Optical Drive Read/Write Data Error
Unlikely cause: LCD, speakers, fan, camera, microphone
Quick Check
SymptomQuick Check
Optical Drive Read/Write Data 
Error
• Errors when writing optical 
media.
• Errors when reading optical 
media.
• Hang when accessing or 
preparing to write data.
1. Test optical media in another drive of the same 
type in same type of machine to rule out media 
issue. 
2.  Check with known-good discs like the Install discs 
that came with the computer.
3. For write issues, check with known-good media 
that performs well in another computer and 
optical drive of the same type.
4.  Check both CD and DVD media. If only one type 
of media is producing errors, there is a laser issue. 
Deep Dive
CheckResultActionCode
1. Verify if media is free to spin 
without optical drive scraping 
edge or surface of media.
YesGo to step 2.
NoReplace optical drive.J03  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 82 2010-06-11
2. According to optical drive 
model, verify if drive can read 
all supported types of known-
good optical media (CD , DVD, 
etc)
YesGo to step 6
NoReading CD only or DVD only 
indicates a laser issue, replace 
optical drive.
J03
Optical drive cannot read any 
media reliably, go to step 3.
3. Reseat optical cable on logic 
board and drive ends and 
retest. If issue persists, replace 
optical drive cable with a 
known good one.  Verify if 
optical drive now performs the 
desired read/write operations.
YesReplace user optical drive 
cable. Issue resolved. 
X03
NoGo to step 4. 
4.  Install and test a known-good 
optical drive with replacement 
flex cable.  Verify if optical drive 
now performs the desired 
read/write operations.
YesReplace user optical drive. 
Issue resolved. 
J01
NoReplace logic boardM19
Optical Drive Not Recognized/Mount
Unlikely cause: LCD, speakers, fan, camera, microphone
Quick Check
SymptomQuick Check
Optical Drive Not Recognized/
Mount
• Discs inject and eject, but do 
not appear in Finder
1. Use Apple System Profiler ATA section to see if  
the optical drive appears.
2.  Serial-ATA section of Apple System Profiler will 
show any media inserted.
3. Check Finder Preferences: General and make sure 
“CD’s, DVD’s and iPods” is checked under “Show 
these items on the Desktop.”
4.  Check both CD and DVD media. If only one type 
of media is recognized, there might be a laser 
related issue.   
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 83 2010-06-11
Deep Dive
CheckResultActionCode
1. Verify that optical drive is listed 
in the device tree for SATA 
devices in System Profiler.
YesIssue resolved.
NoGo to step 2.
2.  Check that both connections 
of the optical drive flex 
cable between logic board 
and optical drive are secure.  
Visually inspect cables and 
connectors for any debris, 
damage, or bent pins.  Verify 
if optical drive is now listed in 
System Profiler.
YesIssue resolved.
NoReplace any damaged cables 
and retest.  If connections 
are good and with no visible 
cable damage, go to step 3.
X03
3. Replace optical drive cable 
with a known good one.  Verify 
if optical drive is now listed in 
System Profiler.
YesReplace user optical drive 
cable. Issue resolved. 
X03
NoGo to step 4. 
4.  Install and test a known-good 
optical drive with replacement 
flex cable.  Verify if optical drive 
is now listed in System Profiler.
YesReplace user optical drive. 
Issue resolved. 
J01
NoReplace the logic board.M19 
Optical Drive Noisy
Unlikely cause: LCD, speakers, fan, camera, microphone
Quick Check
SymptomQuick Check
Optical Drive Noisy
• Noise during boot
• Noise during operation
• Noise when drive is copying or 
writing data
1. Test optical media in another drive of the same 
type in same type of computer to rule out media 
issue. 
2.  Check with known-good discs. Install discs that 
came with the computer.
3. Check to see if noise occurs without media in the 
drive. If so, check for hard drive and fan caused 
noise.
4.  Check for available firmware /software updates.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 84 2010-06-11
Deep Dive
CheckResultActionCode
1. Verify if optical drive is 
constantly seeking or cycling 
eject mechanism without an 
optical disc installed. Optical 
drive should perform only one 
reset sequence and rest idle, 
ready for media.
YesReplace optical drive if 
continuous activity occurs 
with no disc installed. 
J04
NoContinue and verify with 
media, go to step 2.
2.  Insert known good data CD.  
Check that media is free to 
spin without optical drive 
scraping edge or surface of 
media. Verify disc does not 
exceed maximum thickness 
specification.
YesInternal mechanical 
interference is affecting 
rotational spin of media, 
replace optical drive. 
J04
NoContinue and verify with 
media, go to step 3.
3. Initial disc handling noise is 
normal. Disc spinning and 
head seek indicates disc is 
mounting to desktop.  Seek 
noise should settle down once 
mounted.  Verify if noise is 
above normal level and related 
to seek activity.
YesReplace optical drive.J04
NoGo to step 4.
4.  Disc spin should cease 30 
seconds after mounting data 
CD on OS desktop.  Verify if the 
noise is related to disc spin.
YesGo to step 5.
NoGo to step 6.
5. Remove the optical drive and 
check for correct seating of the 
brackets on the optical drive 
and in the top case. Reinstall 
drive in unit and retest. Verify if 
drive is still noisy.
YesGo to step 6.
NoIssue resolved.  Optical drive 
was not properly mounted in 
enclosure.  (Possible physical 
damage to optical drive.)  
(J05)
6.  Eject known good data optical 
media. Disc handling noise 
should be one pop of disc 
from motor hub and a motor 
gear sound driving disc out 
of optical drive.  Verify if noise 
is above normal level and 
related to disc eject activity or 
multiple eject attempts.
YesReplace optical drive.J02
NoGo to step 7.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 85 2010-06-11
7. Disc spin should cease 30 
seconds after mounting optical 
media on desktop.  Media may 
be mounting on a defective 
internal spindle hub.  Verify if 
the noise is related to disc spin.
YesReplace optical drive.J04
NoNoise does not appear to be 
related to optical drive.
Optical Drive Not Performing to Specs
Unlikely cause: LCD, speakers, fan, camera, microphone
Quick Check
SymptomQuick Check
Optical Drive Not Performing to 
Specs
Read or write speeds slower than 
expected.
1.  Test optical media in another drive of the same 
type in same type of computer to rule out media 
issue.
2.  Check with known-good discs—Install discs that 
came with the computer.
3. For disc write issues, check with known-good 
media that performs well in another computer 
and drive of the same type.
4.  Check both CD and DVD media. If only one type 
of media is producing errors, there might be a 
laser related issue. 
Deep Dive
CheckResultActionCode
1. Check drive model and 
supported media types, and 
verify if optical drive can read 
all supported optical media 
types.
YesGo to step 5
NoReading CD only or DVD only 
indicates laser issue, replace 
optical drive.
J03
Optical drive cannot read any 
media reliably. Go to step 2.
2.  Reseat cable connections 
at logic board and optical 
drive.  Verify if media is now 
recognized and reads reliably.
YesReseat resolved issue.X03
NoGo to step 3.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 86 2010-06-11
3. Disconnect optical drive by 
lifting SATA cable at logic 
board and connecting a 
known-good drive.  Verify if 
media is now recognized and 
reads reliably.
YesSATA port functional, 
reconnect user’s optical drive 
& SATA cable. Go to step 4.
NoReplace logic board.M19
4.  Install and test with 
replacement optical drive flex 
cable. Verify if media is now 
recognized and reads reliably.
YesCable change resolved issue.X03
NoReplace optical drive.  
(Mechanical damage to 
optical drive, if found)
J03 
(J05)
5. Test write data to compatible 
optical media.  Verify burned 
media is recognized and reads 
reliably.
YesIssue resolved. 
NoReplace optical drive.  
(Mechanical damage to 
optical drive, if found)
J03 
(J06)
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify if existing symptom code applies to  the issue 
reported by the user. If not, document reported 
symptom and send feedback to smfeedback@apple.
com stating that a suitable symptom code could not 
be found.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 87 2010-06-11
Input/Output Devices
USB Port Does Not Recognize Known Devices
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
USB Port Does Not Recognize 
Known Devices
USB-wired keyboard/mouse or 
USB flash drive not recognized
1. Check the for latest software update.
2.  Use Apple System Profiler to verify the computer 
recognizes the USB bus.
3. Test port with known good Apple keyboard or 
mouse.
4.  Verify any USB hubs have sufficient power.
Deep Dive
CheckResultActionCode
1. Reset SMC and clear PRAM. 
Verify if USB device is 
recognized.
YesIssue resolved.
NoGo to step 2.
2.  Verify if USB device  is 
receiving power from USB 
port.  Note:  first device to 
need >500mA will get 1000mA, 
all others will be limited to 

						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 88 2010-06-11
Built-in Keyboard Does Not Work Properly
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Keyboard Does Not Work 
Properly
• Keystrokes not recognized
• Locks up
• Displayed characters don’t 
match
1. In System Preferences: International: Input Menu, 
enable Keyboard Viewer.  Select Show Keyboard 
Viewer from the Input Menu in the menu bar.  
Test the keyboard.
2.  Confirm correct keyboard layout is selected.
3. Update to the latest system software.
4.  Press Caps Lock, if the Caps Lock light goes on 
to show at least a partial connection to the main 
logic board.
Deep Dive
CheckResultActionCode
1. If specific keys are not working, 
confirm if they are physically 
broken.
YesRefer to “MacBook/
MacBook Pro: Black Keycap 
Replacement” (HT4002) or 
“MacBook: White Keycap 
Replacement” (HT4003). If a 
keycap kit is available for this 
model, order kit and replace 
affected key(s). 
Go to step 4.
If a keycap kit is not available 
for this model, replace 
complete top case. 
Go to step 4. 
K01
NoGo to step 2.
2.  Reseat keyboard flex cable 
to logic board and verify if all 
keys are functional.
YesIssue resolved.
NoGo to step 3.
3. Disconnect and verify if 
keyboard flex cable is in good 
condition (no delamination or 
torn cable end, no missing or 
cracked tracks).
YesGo to step 4.
NoReplace top case. Go to step 5.K01  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 89 2010-06-11
4. Reseat cable and check that 
flex cable end is fully inserted 
and aligned with connector 
on logic board, and that 
connector lock is closed.  Verify 
if keyboard now functions 
properly.  
YesIssue resolved.
NoReplace top case. Go to step 5.K01
5. Verify if all keys are functional 
using ASD interactive keyboard 
test.
YesIssue resolved.
NoReplace logic board.M15
Specific Keys Don’t Work
Unlikely cause: power adapter, battery, speakers, LCD, optical drive/hard drive, fan, microphone
Quick Check
SymptomQuick Check
Specific Keys Don’t Work
• Keycap broken
• Key switch broken
• Sticky key
• Key pressed not recognized
1. Determine if damage caused by user/technician 
environment, accidental damage, or abuse.
2.  Inform user/technician the failures are not 
covered by Apple warranties.  Refer to  
http://www.apple.com/legal/warranty
3. Inspect keycap to remove debris trapped under it.
4.  If the keycap is loose, check if clasp is still intact 
and reattach it.
5. Refer to “MacBook/MacBook Pro: Black Keycap 
Replacement” (HT4002) or “MacBook: White 
Keycap Replacement” (HT4003). If a keycap kit 
is available for this model, order kit and replace 
affected key(s). If a kit is not available, replace 
complete top case (code K01).  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 90 2010-06-11
Built-in Trackpad Does Not Work
Quick Check
SymptomQuick Check
Built-in Trackpad Does Not Work
• Cursor does not move.
• Select button of trackpad 
inoperable
• Multiple touch features 
inoperable
1. Check for environmental factors such as humidity, 
hand lotion or jewelry.  Check if user is touching 
the trackpad simultaneously with both hands.
2.  Clean the trackpad surface (with the computer 
powered off ) using a clean, dry, lint-free cloth.
3. Make sure all software and firmware updates have 
been applied.
Deep Dive
CheckResultActionCode
1. In System Preferences: 
Universal Access, turn off 
special Keyboard and Mouse 
& Trackpad settings.  Set for 
normal use, enable and test 
multiple touch features. Verify 
if trackpad works now.
YesSettings issue resolved.
NoGo to step 2
2.  Verify if you see the Apple 
Internal Keyboard/Trackpad 
continuously listed on USB in 
Apple System Profiler.
YesGo to step 5.
NoGo to step 3.
3. Reseat the trackpad flex cable 
to the logic board.  Verify if 
trackpad works now.
YesLoose cable. Issue resolved. 
NoGo to step 4.
4.  Verify if the trackpad 
connector on the logic board is 
damaged.
YesReplace logic board.M24
No Go to step 5.
5. Does the cursor move correctly 
when trackpad is used ? Clean 
trackpad surface and verify 
trackpad is moving cursor on 
screen.
YesGo to step 6
NoTest with known-good 
trackpad. Go to step 7 
6.  Does the trackpad button 
click? Verify trackpad 
alignment is proper and click-
depth set screw is at factory 
setting.
YesTest with known-good 
trackpad. Go to step 7
NoGo to step 7