Apple macbook pro 17 inch mid 2010 User Manual
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MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 81 2010-06-11 7. Verify if optical media mounts on desktop. YesGo to Eject Test step 8. NoGo to Optical Drive Read/ Write Data Error symptom table. 8. Verify if optical media is ejected properly from optical drive. YesIssue resolved. NoReplace optical drive or top case that interferes with disc ejection. Go to step 9.. J02 X13 9. With replacement parts , verify if optical media is now recognized. YesIssue resolved. NoReplace optical drive. If drive has already been replaced, then replace logic board. J03 M19 Optical Drive Read/Write Data Error Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Read/Write Data Error • Errors when writing optical media. • Errors when reading optical media. • Hang when accessing or preparing to write data. 1. Test optical media in another drive of the same type in same type of machine to rule out media issue. 2. Check with known-good discs like the Install discs that came with the computer. 3. For write issues, check with known-good media that performs well in another computer and optical drive of the same type. 4. Check both CD and DVD media. If only one type of media is producing errors, there is a laser issue. Deep Dive CheckResultActionCode 1. Verify if media is free to spin without optical drive scraping edge or surface of media. YesGo to step 2. NoReplace optical drive.J03
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 82 2010-06-11 2. According to optical drive model, verify if drive can read all supported types of known- good optical media (CD , DVD, etc) YesGo to step 6 NoReading CD only or DVD only indicates a laser issue, replace optical drive. J03 Optical drive cannot read any media reliably, go to step 3. 3. Reseat optical cable on logic board and drive ends and retest. If issue persists, replace optical drive cable with a known good one. Verify if optical drive now performs the desired read/write operations. YesReplace user optical drive cable. Issue resolved. X03 NoGo to step 4. 4. Install and test a known-good optical drive with replacement flex cable. Verify if optical drive now performs the desired read/write operations. YesReplace user optical drive. Issue resolved. J01 NoReplace logic boardM19 Optical Drive Not Recognized/Mount Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Not Recognized/ Mount • Discs inject and eject, but do not appear in Finder 1. Use Apple System Profiler ATA section to see if the optical drive appears. 2. Serial-ATA section of Apple System Profiler will show any media inserted. 3. Check Finder Preferences: General and make sure “CD’s, DVD’s and iPods” is checked under “Show these items on the Desktop.” 4. Check both CD and DVD media. If only one type of media is recognized, there might be a laser related issue.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 83 2010-06-11 Deep Dive CheckResultActionCode 1. Verify that optical drive is listed in the device tree for SATA devices in System Profiler. YesIssue resolved. NoGo to step 2. 2. Check that both connections of the optical drive flex cable between logic board and optical drive are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Verify if optical drive is now listed in System Profiler. YesIssue resolved. NoReplace any damaged cables and retest. If connections are good and with no visible cable damage, go to step 3. X03 3. Replace optical drive cable with a known good one. Verify if optical drive is now listed in System Profiler. YesReplace user optical drive cable. Issue resolved. X03 NoGo to step 4. 4. Install and test a known-good optical drive with replacement flex cable. Verify if optical drive is now listed in System Profiler. YesReplace user optical drive. Issue resolved. J01 NoReplace the logic board.M19 Optical Drive Noisy Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Noisy • Noise during boot • Noise during operation • Noise when drive is copying or writing data 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. Check with known-good discs. Install discs that came with the computer. 3. Check to see if noise occurs without media in the drive. If so, check for hard drive and fan caused noise. 4. Check for available firmware /software updates.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 84 2010-06-11 Deep Dive CheckResultActionCode 1. Verify if optical drive is constantly seeking or cycling eject mechanism without an optical disc installed. Optical drive should perform only one reset sequence and rest idle, ready for media. YesReplace optical drive if continuous activity occurs with no disc installed. J04 NoContinue and verify with media, go to step 2. 2. Insert known good data CD. Check that media is free to spin without optical drive scraping edge or surface of media. Verify disc does not exceed maximum thickness specification. YesInternal mechanical interference is affecting rotational spin of media, replace optical drive. J04 NoContinue and verify with media, go to step 3. 3. Initial disc handling noise is normal. Disc spinning and head seek indicates disc is mounting to desktop. Seek noise should settle down once mounted. Verify if noise is above normal level and related to seek activity. YesReplace optical drive.J04 NoGo to step 4. 4. Disc spin should cease 30 seconds after mounting data CD on OS desktop. Verify if the noise is related to disc spin. YesGo to step 5. NoGo to step 6. 5. Remove the optical drive and check for correct seating of the brackets on the optical drive and in the top case. Reinstall drive in unit and retest. Verify if drive is still noisy. YesGo to step 6. NoIssue resolved. Optical drive was not properly mounted in enclosure. (Possible physical damage to optical drive.) (J05) 6. Eject known good data optical media. Disc handling noise should be one pop of disc from motor hub and a motor gear sound driving disc out of optical drive. Verify if noise is above normal level and related to disc eject activity or multiple eject attempts. YesReplace optical drive.J02 NoGo to step 7.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 85 2010-06-11 7. Disc spin should cease 30 seconds after mounting optical media on desktop. Media may be mounting on a defective internal spindle hub. Verify if the noise is related to disc spin. YesReplace optical drive.J04 NoNoise does not appear to be related to optical drive. Optical Drive Not Performing to Specs Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Not Performing to Specs Read or write speeds slower than expected. 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. Check with known-good discs—Install discs that came with the computer. 3. For disc write issues, check with known-good media that performs well in another computer and drive of the same type. 4. Check both CD and DVD media. If only one type of media is producing errors, there might be a laser related issue. Deep Dive CheckResultActionCode 1. Check drive model and supported media types, and verify if optical drive can read all supported optical media types. YesGo to step 5 NoReading CD only or DVD only indicates laser issue, replace optical drive. J03 Optical drive cannot read any media reliably. Go to step 2. 2. Reseat cable connections at logic board and optical drive. Verify if media is now recognized and reads reliably. YesReseat resolved issue.X03 NoGo to step 3.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 86 2010-06-11 3. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good drive. Verify if media is now recognized and reads reliably. YesSATA port functional, reconnect user’s optical drive & SATA cable. Go to step 4. NoReplace logic board.M19 4. Install and test with replacement optical drive flex cable. Verify if media is now recognized and reads reliably. YesCable change resolved issue.X03 NoReplace optical drive. (Mechanical damage to optical drive, if found) J03 (J05) 5. Test write data to compatible optical media. Verify burned media is recognized and reads reliably. YesIssue resolved. NoReplace optical drive. (Mechanical damage to optical drive, if found) J03 (J06) Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify if existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 87 2010-06-11 Input/Output Devices USB Port Does Not Recognize Known Devices Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check USB Port Does Not Recognize Known Devices USB-wired keyboard/mouse or USB flash drive not recognized 1. Check the for latest software update. 2. Use Apple System Profiler to verify the computer recognizes the USB bus. 3. Test port with known good Apple keyboard or mouse. 4. Verify any USB hubs have sufficient power. Deep Dive CheckResultActionCode 1. Reset SMC and clear PRAM. Verify if USB device is recognized. YesIssue resolved. NoGo to step 2. 2. Verify if USB device is receiving power from USB port. Note: first device to need >500mA will get 1000mA, all others will be limited to
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 88 2010-06-11 Built-in Keyboard Does Not Work Properly Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Does Not Work Properly • Keystrokes not recognized • Locks up • Displayed characters don’t match 1. In System Preferences: International: Input Menu, enable Keyboard Viewer. Select Show Keyboard Viewer from the Input Menu in the menu bar. Test the keyboard. 2. Confirm correct keyboard layout is selected. 3. Update to the latest system software. 4. Press Caps Lock, if the Caps Lock light goes on to show at least a partial connection to the main logic board. Deep Dive CheckResultActionCode 1. If specific keys are not working, confirm if they are physically broken. YesRefer to “MacBook/ MacBook Pro: Black Keycap Replacement” (HT4002) or “MacBook: White Keycap Replacement” (HT4003). If a keycap kit is available for this model, order kit and replace affected key(s). Go to step 4. If a keycap kit is not available for this model, replace complete top case. Go to step 4. K01 NoGo to step 2. 2. Reseat keyboard flex cable to logic board and verify if all keys are functional. YesIssue resolved. NoGo to step 3. 3. Disconnect and verify if keyboard flex cable is in good condition (no delamination or torn cable end, no missing or cracked tracks). YesGo to step 4. NoReplace top case. Go to step 5.K01
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 89 2010-06-11 4. Reseat cable and check that flex cable end is fully inserted and aligned with connector on logic board, and that connector lock is closed. Verify if keyboard now functions properly. YesIssue resolved. NoReplace top case. Go to step 5.K01 5. Verify if all keys are functional using ASD interactive keyboard test. YesIssue resolved. NoReplace logic board.M15 Specific Keys Don’t Work Unlikely cause: power adapter, battery, speakers, LCD, optical drive/hard drive, fan, microphone Quick Check SymptomQuick Check Specific Keys Don’t Work • Keycap broken • Key switch broken • Sticky key • Key pressed not recognized 1. Determine if damage caused by user/technician environment, accidental damage, or abuse. 2. Inform user/technician the failures are not covered by Apple warranties. Refer to http://www.apple.com/legal/warranty 3. Inspect keycap to remove debris trapped under it. 4. If the keycap is loose, check if clasp is still intact and reattach it. 5. Refer to “MacBook/MacBook Pro: Black Keycap Replacement” (HT4002) or “MacBook: White Keycap Replacement” (HT4003). If a keycap kit is available for this model, order kit and replace affected key(s). If a kit is not available, replace complete top case (code K01).
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 90 2010-06-11 Built-in Trackpad Does Not Work Quick Check SymptomQuick Check Built-in Trackpad Does Not Work • Cursor does not move. • Select button of trackpad inoperable • Multiple touch features inoperable 1. Check for environmental factors such as humidity, hand lotion or jewelry. Check if user is touching the trackpad simultaneously with both hands. 2. Clean the trackpad surface (with the computer powered off ) using a clean, dry, lint-free cloth. 3. Make sure all software and firmware updates have been applied. Deep Dive CheckResultActionCode 1. In System Preferences: Universal Access, turn off special Keyboard and Mouse & Trackpad settings. Set for normal use, enable and test multiple touch features. Verify if trackpad works now. YesSettings issue resolved. NoGo to step 2 2. Verify if you see the Apple Internal Keyboard/Trackpad continuously listed on USB in Apple System Profiler. YesGo to step 5. NoGo to step 3. 3. Reseat the trackpad flex cable to the logic board. Verify if trackpad works now. YesLoose cable. Issue resolved. NoGo to step 4. 4. Verify if the trackpad connector on the logic board is damaged. YesReplace logic board.M24 No Go to step 5. 5. Does the cursor move correctly when trackpad is used ? Clean trackpad surface and verify trackpad is moving cursor on screen. YesGo to step 6 NoTest with known-good trackpad. Go to step 7 6. Does the trackpad button click? Verify trackpad alignment is proper and click- depth set screw is at factory setting. YesTest with known-good trackpad. Go to step 7 NoGo to step 7