Apple macbook pro 17 inch mid 2010 User Manual
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MacBook Pro (17-inch, Mid 2010) Basics — Overview 11 2010-06-11 Note About Images in This Manual Because a pre-production model was used for most of the images shown in this manual, you may notice small differences in appearance between the image pictured and the computer you are servicing. However, although the appearance may differ, the steps and sequence are the same unless noted. Screw sizes shown are approximate and indicate the total length including the screw head. Battery Precautions This computer contains an internal-only battery that is serviceable by Apple-authorized service providers only. Tamper-proof screws are employed to prevent customers from attempting to remove it. WARNING: Every time you remove the bottom case, disconnect the battery cable from the logic board. WARNING: Because the battery is internal and connected to the logic board by a cable, it MUST BE DISCONNECTED before performing service procedures. If you fail to do so, live current from the battery will short circuit the components and render the logic board and/or LVDS cable unusable. Battery Removal: Tri-Lobe Microstix #2 Screws Important: Tri-lobe Microstix #2 screws secure the battery in place. Use a tri-lobe large #0 screwdriver (Apple part number 922-8991) for the battery screws. Important: The only time the battery should be removed is when replacing these: • battery • trackpad • top case
MacBook Pro (17-inch, Mid 2010) Basics — Serial Number Location 12 2010-06-11 Serial Number Location Serial Number On Bottom Case Turn over the computer to see the serial number etched on the bottom case near the hinge.
MacBook Pro (17-inch, Mid 2010) Basics — Serial Number Location 13 2010-06-11 Transferring the Serial Number When replacing a bottom case, retain the customer’s bottom case until the repair is complete. Before installing the replacement bottom case, use a fine tip permanent marker to write the original serial number clearly and legibly in uppercase box letters directly onto the inside of the new bottom case. CAUTION: Take great care in deciphering the small typeface of the etched serial number on the bottom case. You might need a magnifying glass to see it clearly. It is imperative that you transfer the correct alphanumeric characters. Keep in mind that Apple serial numbers always use the numbers 1 and 0 instead of the Roman letters “I” and “O.” Note: If your repair site has a bar code reader, you can also find a set of serial numbers on the memory card carrier (A = system; B = logic board). For information on the serial number format, refer to http://support.apple.com/kb/CP1099?viewlocale=en_US Important: Do not remove the label.
MacBook Pro (17-inch, Mid 2010) Basics — General Information 14 2010-06-11 General Information Required Tools Caution: To prevent scratches or other cosmetic damage to the computer housing, use a soft cloth as a protective layer when removing and installing the external screws. The following tools are required to service the computer: • Clean, soft, lint-free cloth • ESD wrist strap and mat • Magnetic Phillips #0 screwdriver • Magnetic Phillips #00 screwdriver (preferably with a long handle) • Torx T6 screwdriver • Large tri-lobe #0 screwdriver (Apple part number 922-8991) • Black stick (Apple probe tool, part number 922-5065) or other nonconductive nylon or plastic flatblade tool • EMI-safe plastic or nylon tweezers for installing flex cables (optional) • Thermal grease (Apple thermal compound syringe, part number 922-7144) • Alcohol wipes • Permanent marking, felt-tip pen • Pencil with eraser • Foam wedge fixture for display assembly removal (Apple part number 922-8779) • Kapton tape • Tweezers, ESD safe, extra fine points, for flat cable replacement • Magnifying glass, for reading serial number etched on bottom case • Digital volt meter (troubleshooting) Refer to Knowledge Base article “Hand Tools for Desktop and Portable Repairs--AP/CA/EU/JP/ LA/US” to purchase tools: http://support.apple.com/kb/HT3452 In addition, the following software programs are required for troubleshooting: • Apple Service Diagnostic (ASD), version 3S136 or later • Apple Hardware Test, version 3A185 or later
MacBook Pro (17-inch, Mid 2010) Basics — General Information 15 2010-06-11 The Glass Panel Warning: The glass panel s not a serviceable part. If the glass is broken or scratched, replace the display assembly. Attempting to remove the glass can permanently shatter the display face and damage other parts. To clean the glass panel, use the Apple polishing cloth (922-8245) and iKlear Apple Polish or Brillianize anti-static spray cleaning solution. Alternatively, IPA (isopropyl alcohol) can be used. Keycap Replacement Service packages of 78 replacement keycaps are now available in the U.S. and Canada (U.S. version keyboard only) for designated MacBook and MacBook Pro computers. The packages allow you to replace individual keycaps rather than the entire top case. There are four different keycap packages, based on the color of the key and the type of keyboard (version D and S). Part numberKey colorKeyboard 922-9277BlackVersion D 922-9279BlackVersion S 922-9278WhiteVersion D 922-9280WhiteVersion S For step-by-step instructions, refer to the relevant support article: “MacBook/MacBook Pro: Black Keycap Replacement” (HT4002) or “MacBook: White Keycap Replacement” (HT4003). For an overview of the differences among keycap procedures, refer to “MacBook/MacBook Pro: Keycap Replacement Matrix” (HT4001).
© 2010 Apple Inc. All rights reserved. Apple Technician Guide Troubleshooting MacBook Pro (17-inch, Mid 2010)
MacBook Pro (17-inch, Mid 2010) General Troubleshooting — Apple Service Diagnostics 17 2010-06-11 General Troubleshooting Update System Software Important: Whenever possible before beginning troubleshooting, ensure the latest software and firmware updates have been applied. Apple Service Diagnostics Run Apple Service Diagnostic to determine if any of the thermal sensors are malfunctioning. Replace any failing sensors. See chart below for correlation between error code and part. NameLocation TC0DLogic Board TC0PLogic Board TG0DLogic Board TG0HLogic Board TG0PLogic Board TG0TLogic Board Th2HLogic Board TN0DLogic Board TN0PLogic Board Tm0PLogic Board Ts0PTrackpad flex TB0TBattery pack TB1TBattery pack TB2TBattery pack TB3TBattery pack Test Points There is no silkscreen text on final production logic boards. Test points mentioned in troubleshooting charts are solely for reference. Troubleshooting Theory For general information on troubleshooting theory, refer to: http://service.info.apple.com/service_training/en/006/troubleshoot/index.php?page=intro
MacBook Pro (17-inch, Mid 2010) General Troubleshooting — Hardware vs. Software 18 2010-06-11 Hardware vs. Software For information on how to isolate a hardware issue from a software issue, refer to: TS1394—Mac OS X: Troubleshooting installation and software updates HT2956—Troubleshooting Mac OS X installation from CD or DVD For information on how to troubleshoot a software issue, refer to: HT1199—Mac OS X: How to troubleshoot a software issue Clamshell Service Diagnostic Read Me Isolating video and wireless issues in portable computers can be time consuming and confusing. The Clamshell Service Diagnostic (CSD) is a new diagnostic tool that checks Apple’s latest portable computers for the presence of AirPort, Bluetooth, LCD and Ambient Light Sensor (ALS) to assist you in quickly making a failure determination. Troubleshooting benefits of using CSD include: • Quick way (less than 1 minute) to determine if clamshell-related modules (AirPort, Bluetooth, LCD and ALS) are electrically connected without taking apart the system. • Results of CSD can help pinpoint if any clamshell cables may need to be reseated to logic board. • Diagnostic results can help isolate a video or wireless issue to either the clamshell or the logic board, to avoid unnecessary replacements of these components. CSD checks for the presence of the computer’s: • AirPort • Bluetooth • LCD • ALS CSD does not check for the presence of the computer’s: • iSight camera • externally connected hardware components (such as USB or FireWire devices) CSD does not check for issues with the OS X or other software-related problems such as application or extension conflicts. Emerging Issues For the latest on troubleshooting issues, refer to Global Service Exchange (GSX) and reference Service Source, Knowledge Base and the Service News tabs for product specific information.
MacBook Pro (17-inch, Mid 2010) General Troubleshooting — Functional Overview 19 2010-06-11 Functional Overview Refer to this diagram for symptoms related to MacBook Pro (17-inch, Mid 2010) logic board connectors. Camera + camera LED + ambient light sensor: • no camera • no camera LED (when camera is on) • no keyboard illumination (when ALS sensor is covered) Keyboard backlight: • no keyboard illumination (when ALS sensor is covered) Memory: • no startup, unresponsive, kernel panic • video artifacts when integrated GPU is used (shared ram) Fans: • intermittent shutdown • freezes (when too hot) • noisy fan ExpressCard: • no ExpressCard seen (on either USB or PCI ExpressCard buses) SATA hard drive: • no hard drive visible on Sata bus • no startup from hard drive Battery indicator LEDs + battery level button: • no battery error indication • no battery level while charging • no battery level shown when button pressedConnectors located on the opposite side of the MLB: Left speaker • no left sound • distorted left sound Microphone • no integrated sound inpu tMagSafe connector (under logic board): • no power on • no battery charge LCD + LCD backlight: • poor / no video on internal LCD • no LCD backlight Trackpad + trackpad button + thermal sensor: • no cursor movement • no click action • unit running slow (when no sensor input) Keyboard + power on button: • no power (unless shorting power on pads on logic board) -dead keys Sleep LED + infrared sensor + magnetic sleep sensor: • no sleep LED status • no infrared reception • no sleep when clamshell closed • no video on internal display (sensor stuck) • no power on (flex shorting SMC)Right speaker / subwoofer: • no sound from right speaker or woofer • distorted right or center soundSATA optical drive: • no optical drive visible on Sata bus • no boot from oddAirPort / Bluetooth antennas: • poor / no AirPort reception • unable to reliably pair Bluetooth AirPort / Bluetooth card: • any of these communications failing • no startup (if flex cable is shorted) Battery (under logic board): • not running with battery only • no power on (without a correct model of AC adapter present)
MacBook Pro (17-inch, Mid 2010) General Troubleshooting — Block Diagram, MacBook Pro (17-inch, Mid 2010) 20 2010-06-11 Block Diagram, MacBook Pro (17-inch, Mid 2010) Refer to this diagram to see how modules are interrelated.