Apple macbook pro 17 inch mid 2010 User Manual
Have a look at the manual Apple macbook pro 17 inch mid 2010 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 195 Apple manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 91 2010-06-11 7. Verify if a known-good trackpad works. YesReplace user trackpad according to symptom found. -No Mouse/trackpad response -Trackpad cursor not tracking properly -Trackpad click button issues K02 K12 K13 NoReplace logic board.M16 Built-in Keyboard Has Dim or No Keyboard Backlight Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Has Dim or No Backlight • In darkened room, keyboard backlight does not come on or is dim. 1. Make sure this computer model has a keyboard backlight option by checking the configuration label in the battery bay. 2. Make sure that keyboard backlight is turned on and brightness turned up. 3. Block the ambient light sensor to simulate darkened room. Deep Dive CheckResultActionCode 1. Cover the Ambient Light Sensor located near camera. Verify if the display dims YesAmbient light sensor is working. Go to step 2. NoGo to step 3. 2. Cover the ambient light sensor again and press the F6 keyboard key. Verify if keyboard backlight works. YesIssue resolved. NoGo to step 4.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 92 2010-06-11 3. In the Apple System Profiler, verify if you can you see the USB camera listed. YesThe Ambient Light Sensor shares its connection to logic board with camera and is likely correctly connected.. If issue persist, replace display assembly. L14 NoGo to step 6 4. Check keyboard backlight cable and connector for damage and reseat keyboard backlight connection to the logic board. Verify if the keyboard backlight now works. YesIssue resolved. NoGo to step 5 5. Cover the Ambient Light Sensor located near camera and press the F6 keyboard key .Measure the voltage between pin 4 and pin 2 of the keyboard backlight connector. Verify if voltage is present. YesReplace top case.K10 NoReplace logic board.M99 6. Check camera cable and connector for damage and reseat the camera cable connection to the logic board. Verify if the Ambient Light Sensor functionality now works. YesAmbient Light Sensor functional. Retest for keyboard backlight functionality. NoReplace top case and go to step 7. K10 7. With replaced top case verify if the Ambient Light Sensor now works. YesAmbient Light Sensor functional. Retest for keyboard backlight functionality. NoReplace logic boardM23
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 93 2010-06-11 Built-in Keyboard Is Not Recognized Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Keyboard Is Not Recognized • Keystrokes not recognized 1. Reset SMC. 2. Press Caps Lock. If Caps Lock light turns on, there is at least a partial connection to the logic board. 3. In System Preferences: International: Input Menu, enable Keyboard Viewer. Select Show Keyboard Viewer from the Input Menu in the menu bar. Test the keyboard. Deep Dive CheckResultActionCode 1. In Apple System Profiler do you see “Apple Internal Keyboard/ Trackpad” listed under USB hardware devices? YesGo to step 3. NoGo to step 2. 2. Reset SMC and verify if Apple Internal Keyboard/Trackpad is now seen in the USB devices list of Apple System Profiler. YesGo to step 3. NoReplace logic board.M15 3. If built-in keyboard is not recognized, verify if trackpad is still functional YesGo to step 4. NoGo to Built-In Trackpad Does not Work” symptom table. 4. Check that keyboard flex cable is in good condition (no delamination, torn cable end, missing or cracked tracks). YesGo to step 5. NoReplace top case. Go to step 6. K11 5. Check that keyboard flex cable is fully inserted and aligned with connector on logic board, and that connector lock is closed. Verify if keyboard now functions properly. YesIssue resolved. NoReplace top case. Go to step 6. K11 6. Verify if all keys are functional using ASD. YesIssue resolved. NoReplace logic board.M15
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 94 2010-06-11 Built-in Trackpad Does Not Track Properly Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Trackpad Does Not Track Properly • Cursor movement is random, uneven, or jumpy. • Cursor hangs or stalls along path. 1. Check for environmental factors such as humidity, hand lotion or jewelry. Check if user is touching the trackpad simultaneously with both hands. 2. Clean the trackpad surface (with the computer off ) using a clean, dry, lint free cloth. 3. Make sure all software and firmware updates have been applied. 4. If the issue occurs when system is running from the power adapter, use a grounded power cord with the power adapter. Deep Dive CheckResultActionCode 1. In System Preferences: Universal Access, turn off special Keyboard and Mouse & Trackpad settings. Verify if trackpad works now. YesSettings issue resolved. NoGo to step 2. 2. Verify if you see the Apple Internal Keyboard/Trackpad continuously listed under USB in Apple System Profiler. YesTrackpad communicating to system. Go to step 6 NoGo to step 3 3. Verify if the trackpad looks damaged. YesTest with known good trackpad. Go to step 6. NoGo to step 4 4. Reseat the trackpad flex cable on the logic board. Verify if the trackpad works now. YesLoose cable. Issue resolved. NoGo to step 5 5. Verify if the trackpad connector on the logic board is damaged. YesReplace logic board.M24 No Go to step 6. 6. Replace with known-good trackpad and verify if it works. YesReplace user defective trackpad. K02 NoReplace logic board.M16
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 95 2010-06-11 Apple Remote Inoperable Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Apple Remote Inoperable • Remote is not recognized. 1. The computer is on and awake. 2. Check with known-good remote on user’s computer and the user’s remote on known-good computer 3. Remote is used within 30 feet of the computer and unobstructed line-of-sight to the IR window. 4. Clean the IR window. 5. Open System Preferences: Security pane. Verify if “Disable remote control infrared receiver” is not checked. 6. In Security pane, if “Unpair” button is active, press it and pair the Apple Remote. See “Pairing your Apple Remote with your computer” (Knowledge Base HT1619).
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 96 2010-06-11 Deep Dive CheckResultActionCode 1. Open Photo Booth or iChat’s Video Preview window. Point Apple Remote at the built-in iSight camera, press any button on the remote, and verify if (as seen through the camera) there is a faint blinking light on the remote. YesApple Remote is working. Go to step 2. NoReplace the remote’s battery. Go to step 2. 2. Verify if you can pair the Apple Remote with a known-good system. YesGo to step 3. NoReplace the Apple Remote. Go to step 3. X04 3. Go in Security settings of System Preferences. Uncheck the “Disable remote control infrared receiver” if checked, and verify if Apple Remote now works. YesIssue resolved. NoCheck and reseat the HD/IR/ Sleep LED cable connection at logic board. Go to step 4. 4. Verify if the Apple Remote now works. YesIssue resolved. NoReplace the HD/IR/Sleep LED cable. Go to step 5. X03 5. Verify if the Apple Remote now works. YesIssue resolved. NoReplace logic board.M15
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 97 2010-06-11 Built-in Speaker Has No Audio Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Built-in Speaker Has No Audio Can’t hear any audio from within the machine. 1. Make sure all software updates have been applied. 2. Check in System Preferences: Sound: Output that sound output is set to “Internal Speakers”. and balance is set to center. 3. Use the F12 volume key to set the sound to maximum. 4. Reset PRAM. Deep Dive CheckResultActionCode 1. Remove any externally- connected speakers and verify if System Preferences: Sound: Output current setting is set to “Internal Speakers”. YesInternal Audio-out port is selected. Go to step 3. No“External Speakers” or “Digital Out,” reported Go to step 2 2. Play some music and plug known-good headphones /speakers in the audio output jack .Verify if you get audio through the external headphones/speakers. YesGo to step 3 NoReplace logic board.M09 3. Unplug headphone/speakers and verify if you now get audio through internal speakers .Cycle this plug /unplug operation several times and verify if audio gets back each time to the Internal speakers. YesIssue resolved. NoCheck left and right speakers connections to logic board. -If disconnected, reseat connectors, -if damaged or missing, replace affected speaker., - otherwise, go to step 4 X08 4. Replace with known-good internal speakers. Verify if you now get audio through internal speakers. YesReplace affected user’s speaker Issue resolved. X08 NoReplace logic board.M09
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 98 2010-06-11 Distorted Sound from Internal Speaker Unlikely cause: LCD, hard drive, optical drive Quick Check SymptomQuick Check Distorted Sound from Internal Speaker • Distorted audio 1. Reset PRAM. 2. Adjust sound output and level in System Preferences: Sound: Output, and use the Balance to locate a left, right, or woofer speaker distortion source. 3. Compare the same sound and same settings against another unit to make sure the sound is actually distorting. Deep Dive CheckResultActionCode 1. Compare internal speakers with a pair of headphones and verify if the distortion is similar on both headphones and internal speakers. YesAudio source or gain issue. Reset PRAM, adjust sound level in System Preferences: Sound: Output, and retest with known-good audio source and external speakers. Go to step 5. NoInternal speaker issue. Go to step 2. 2. Use the Sound Output system preference to adjust Balance and test the left and right speakers. If lower bass notes are distorted, the right speaker/subwoofer is likely to be defective. Verify if all speakers are free from distortion, and sounding clear and loud. YesIssue resolved. NoAdjust volume to test full range of volume settings. Go to step 3. 3. Verify if affected speaker cable is properly seated and free from damage. YesGo to step 4. NoReseat speaker cable or replace damaged speaker. Go to step 5. X09
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 99 2010-06-11 4. Verify if affected speaker membrane is free from dust or debris, and speaker membrane is not deformed/damaged. YesGo to step 5. NoClean any dust or debris. Go to step 5. If membrane is damaged, replace the speaker(s). X09 5. Verify if speaker enclosure is not damaged, is correctly installed in system, and does not create unneeded vibration when sound is played. YesSpeaker housing installation is good. Go to step 6. NoProperly install/ replace affected speaker. Go to step 6. 6. Verify if internal speakers no longer produces distorted sound. YesIssue resolved. NoReplace logic board.M09 Audio: Microphone Unlikely cause: LCD display, power supply, hard drive, optical drive, fans Quick Check SymptomsQuick Check Audio: Microphone • Microphone not working • Microphone audio garbled • No sound 1. Launch System Preferences and select Sound/ Input options. Verify that the sound input option is set to system’s “internal microphone”. 2. Launch System Preferences and select Sound/ Input options. Verify that the ‘Input Volume’ setting is not set at the minimum level. 3. Launch System Preferences and select Sound/ Input options. Verify that ‘Input Level’ indicator moves when speaking into the microphone. Deep Dive CheckResultActionCode 1. Verify if boot chime is present when system is powered ON. Note: make sure audio output preferences are not set to mute YesGo to step 2 NoReset Pram and retest.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 100 2010-06-11 2. Check that no cable is inserted into the external sound input AND output ports. Launch System Preferences and select Sound/Input options. Verify if “Internal Microphone” is proposed and selected.. Yes Go to step 3. No If “External Microphone” input is proposed in Sound Input preferences, replace logic board. M09 3. Launch System Preferences and select Sound/Input options. Verify if ‘Input Volume’ is set above minimum sensitivity. YesGo to step 4. NoSet ‘Input Volume’ slider to the middle position. Retest. 4. Launch System Preferences and select Sound input options. Verify if ‘Input Level’ indicator moves when speaking into the microphone. YesMicrophone and audio input functioning. Go to step 6. NoSuspect bad microphone or connection. Remove logic board and check that microphone is present on left speaker assembly, that cable and connector are free from damage, that connector is correctly seated to logic board . Reassemble and retest. If issue persists, replace microphone. Go to step 5.X19 5. Record sound sample using GarageBand or QuickTime Player. Verify if sound quality of sound sample is normal during playback. YesMicrophone circuitry OK. Return system to user. NoReplace logic boardM09 Express Card Will Not Insert Into Slot Unlikely cause: LCD, logic board, hard drive Quick Check SymptomQuick Check ExpressCard will not insert into ExpressCard Slot ExpressCard does not fully seat into the slot Slot door does not open completely 1. The card must be a 34mm wide card with the top side oriented up and not be warped or damaged. 2. Clear any obstruction in the slot. 3. Test using a known-good ExpressCard