Apple macbook pro 17 inch mid 2010 User Manual

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 91 2010-06-11
7. Verify if a known-good 
trackpad works.
YesReplace user trackpad 
according to symptom found.  
-No Mouse/trackpad response
 
-Trackpad cursor not tracking 
properly
 
-Trackpad click button issues
 
 
K02 
 
K12 
 
K13
NoReplace logic board.M16
Built-in Keyboard Has Dim or No Keyboard Backlight
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Keyboard Has Dim or No 
Backlight
• In darkened room, keyboard 
backlight does not come on or 
is dim.
1.  Make sure this computer model has a keyboard 
backlight option by checking the configuration 
label in the battery bay.
2.  Make sure that keyboard backlight is turned on 
and brightness turned up.
3. Block the ambient light sensor to simulate 
darkened room.
Deep Dive
CheckResultActionCode
1. Cover the Ambient Light 
Sensor located near camera.  
Verify if the display dims
YesAmbient light sensor is 
working.  Go to step 2.
NoGo to step 3.
2.  Cover the ambient light 
sensor again and press the 
F6 keyboard key. Verify if 
keyboard backlight works.
YesIssue resolved.
NoGo to step 4.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 92 2010-06-11
3. In the Apple System Profiler, 
verify if you can you see the 
USB camera listed.
YesThe Ambient Light Sensor 
shares its connection to logic 
board with camera and is 
likely correctly connected.. If 
issue persist, replace display 
assembly.
L14
NoGo to step 6
4.  Check keyboard backlight 
cable and connector for 
damage and reseat keyboard 
backlight connection to the 
logic board.  Verify if the 
keyboard backlight now works.
YesIssue resolved.
NoGo to step 5
5. Cover the Ambient Light 
Sensor located near camera 
and press the F6 keyboard 
key .Measure the voltage 
between pin 4 and pin 2 of the 
keyboard backlight connector.  
Verify if voltage is present.
YesReplace top case.K10
NoReplace logic board.M99
6.  Check camera cable and 
connector for damage and 
reseat the camera cable 
connection to the logic board.  
Verify if the Ambient Light 
Sensor functionality now 
works.
YesAmbient Light Sensor 
functional. Retest for 
keyboard backlight 
functionality.
NoReplace top case and go to 
step 7.
K10
7. With replaced top case verify if 
the Ambient Light Sensor now 
works.
YesAmbient Light Sensor 
functional. Retest for 
keyboard backlight 
functionality.
NoReplace logic boardM23  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 93 2010-06-11
Built-in Keyboard Is Not Recognized
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Keyboard Is Not 
Recognized
• Keystrokes not recognized
1. Reset SMC.
2.  Press Caps Lock.  If Caps Lock light turns on, there 
is at least a partial connection to the logic board.
3. In System Preferences: International: Input Menu, 
enable Keyboard Viewer.  Select Show Keyboard 
Viewer from the Input Menu in the menu bar.  
Test the keyboard.
Deep Dive
CheckResultActionCode
1. In Apple System Profiler do you 
see “Apple Internal Keyboard/
Trackpad” listed under USB 
hardware devices?
YesGo to step 3.
NoGo to step 2.
2.  Reset SMC and verify if Apple 
Internal Keyboard/Trackpad is 
now seen in the USB devices 
list of Apple System Profiler.
YesGo to step 3.
NoReplace logic board.M15
3. If built-in keyboard is not 
recognized, verify if trackpad is 
still functional
YesGo to step 4.
NoGo to Built-In Trackpad Does 
not Work” symptom table.
4.  Check that keyboard flex 
cable is in good condition (no 
delamination, torn cable end, 
missing or cracked tracks).
YesGo to step 5.
NoReplace top case. Go to step 
6.
K11
5. Check that keyboard flex cable 
is fully inserted and aligned 
with connector on logic board, 
and that connector lock is 
closed.  Verify if keyboard now 
functions properly.
YesIssue resolved.
NoReplace top case. Go to step 
6.
K11
6.  Verify if all keys are functional 
using ASD.
YesIssue resolved.
NoReplace logic board.M15  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 94 2010-06-11
Built-in Trackpad Does Not Track Properly
Unlikely cause: LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Trackpad Does Not Track 
Properly
• Cursor movement is random, 
uneven, or jumpy.
• Cursor hangs or stalls along 
path.
1. Check for environmental factors such as humidity, 
hand lotion or jewelry.  Check if user is touching 
the trackpad simultaneously with both hands.
2.  Clean the trackpad surface (with the computer 
off ) using a clean, dry, lint free cloth.
3. Make sure all software and firmware updates have 
been applied.
4.  If the issue occurs when system is running from 
the power adapter, use a grounded power cord 
with the power adapter.
Deep Dive
CheckResultActionCode
1. In System Preferences: 
Universal Access, turn off 
special Keyboard and Mouse 
& Trackpad settings.  Verify if 
trackpad works now.
YesSettings issue resolved.
NoGo to step 2.
2.  Verify if you see the Apple 
Internal Keyboard/Trackpad 
continuously listed under USB 
in Apple System Profiler.
YesTrackpad communicating to 
system. Go to step 6
NoGo to step 3
3. Verify if the trackpad looks 
damaged.
YesTest with known good 
trackpad. Go to step 6.
NoGo to step 4
4.  Reseat the trackpad flex cable 
on the logic board.  Verify if the 
trackpad works now.
YesLoose cable. Issue resolved.
NoGo to step 5
5. Verify if the trackpad 
connector on the logic board is 
damaged.
YesReplace logic board.M24
No Go to step 6.
6.  Replace with known-good 
trackpad and verify if it works.
YesReplace user defective 
trackpad.
K02
NoReplace logic board.M16  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 95 2010-06-11
Apple Remote Inoperable
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Apple Remote Inoperable
• Remote is not recognized.
1. The computer is on and awake.
2.  Check with known-good remote on user’s 
computer and the user’s remote on known-good 
computer
3. Remote is used within 30 feet of the computer 
and unobstructed line-of-sight to the IR window.
4.  Clean the IR window.
5. Open System Preferences: Security pane. Verify if 
“Disable remote control infrared receiver” is not 
checked.
6.  In Security pane,  if “Unpair” button is active, press 
it and pair the Apple Remote. See “Pairing your 
Apple Remote with your computer” (Knowledge 
Base HT1619).  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 96 2010-06-11
Deep Dive
CheckResultActionCode
1. Open Photo Booth or iChat’s 
Video Preview window.  Point 
Apple Remote at the built-in 
iSight camera, press any button 
on the remote, and verify if 
(as seen through the camera) 
there is a faint blinking light on 
the remote.
YesApple Remote is working.  Go 
to step 2.
NoReplace the remote’s battery.  
Go to step 2.
2.  Verify if you can pair the Apple 
Remote with a known-good 
system.
YesGo to step 3.
NoReplace the Apple Remote. 
Go to step 3.
X04
3. Go in Security settings of 
System Preferences.  Uncheck 
the “Disable remote control 
infrared receiver” if checked, 
and verify if Apple Remote 
now works.
YesIssue resolved.
NoCheck and reseat the HD/IR/
Sleep LED cable connection 
at logic board. Go to step 4.
4.  Verify if the Apple Remote now 
works.
YesIssue resolved.
NoReplace the HD/IR/Sleep LED 
cable. Go to step 5.
X03
5. Verify if the Apple Remote now 
works.
YesIssue resolved.
NoReplace logic board.M15  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 97 2010-06-11
Built-in Speaker Has No Audio
Unlikely cause: LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Speaker Has No Audio
Can’t hear any audio from within 
the machine.
1. Make sure all software updates have been 
applied.
2.  Check in System Preferences: Sound: Output that 
sound output is set to “Internal Speakers”. and 
balance is set to center.
3. Use the F12 volume key to set the sound to 
maximum.
4.  Reset PRAM.
Deep Dive
CheckResultActionCode
1. Remove any externally-
connected speakers and verify 
if System Preferences: Sound: 
Output current setting is set to  
“Internal Speakers”.
YesInternal Audio-out port is 
selected. Go to step 3.
No“External Speakers” or “Digital 
Out,” reported Go to step 2
2.  Play some music and plug 
known-good headphones 
/speakers in the audio 
output jack .Verify if you get 
audio through the external 
headphones/speakers.
YesGo to step 3
NoReplace logic board.M09
3. Unplug headphone/speakers 
and verify if you now get audio 
through internal speakers 
.Cycle this plug /unplug 
operation several times and 
verify if audio gets back each 
time to the Internal speakers. 
YesIssue resolved.
NoCheck left and right speakers 
connections to logic board.  
-If disconnected, reseat 
connectors,  
-if damaged or missing, 
replace affected speaker.,  
- otherwise, go to step 4
X08
4.  Replace with known-good 
internal speakers. Verify if 
you now get audio through  
internal speakers.
YesReplace affected user’s 
speaker Issue resolved.
X08
NoReplace logic board.M09  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 98 2010-06-11
Distorted Sound from Internal Speaker
Unlikely cause: LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Distorted Sound from Internal 
Speaker
• Distorted audio
1. Reset PRAM.
2.  Adjust sound output and level in System 
Preferences: Sound: Output, and use the Balance 
to locate a left, right, or woofer speaker distortion 
source.
3. Compare the same sound and same settings 
against another unit to make sure the sound is 
actually distorting.
Deep Dive
CheckResultActionCode
1. Compare internal speakers 
with a pair of headphones and 
verify if the distortion is similar 
on both headphones and 
internal speakers.
YesAudio source or gain issue. 
Reset PRAM, adjust sound 
level in System Preferences: 
Sound: Output, and retest 
with known-good audio 
source and external speakers. 
Go to step 5. 
NoInternal speaker issue. Go to 
step 2.
2.  Use the Sound Output 
system preference to adjust 
Balance and test the left 
and right speakers. If lower 
bass notes are distorted, the 
right speaker/subwoofer is 
likely to be defective. Verify 
if all speakers are free from 
distortion, and sounding clear 
and loud.
YesIssue resolved.
NoAdjust volume to test full 
range of volume settings. Go 
to step 3.
3. Verify if affected speaker cable 
is properly seated and free 
from damage.
YesGo to step 4.
NoReseat speaker cable or 
replace damaged speaker. Go 
to step 5.
X09  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 99 2010-06-11
4. Verify if affected speaker 
membrane is free from dust or 
debris, and speaker membrane 
is not deformed/damaged.
YesGo to step 5.
NoClean any dust or debris. Go 
to step 5.  
If membrane is damaged, 
replace the speaker(s).  
X09
5. Verify if speaker enclosure 
is not damaged, is correctly 
installed in system, and does 
not create unneeded vibration 
when sound is played.
YesSpeaker housing installation 
is good. Go to step 6.
NoProperly install/ replace 
affected speaker. Go to step 6.
6.  Verify if internal speakers no 
longer produces distorted 
sound.
YesIssue resolved.
NoReplace logic board.M09
Audio: Microphone
Unlikely cause:  LCD display, power supply, hard drive, optical drive, fans
Quick Check
SymptomsQuick Check
Audio: Microphone
• Microphone not working
• Microphone audio garbled
• No sound
1. Launch System Preferences and select Sound/
Input options. Verify that the sound input option 
is set to system’s “internal microphone”. 
2.  Launch System Preferences and select Sound/
Input options. Verify that the ‘Input Volume’ 
setting is not set at the minimum level. 
3. Launch System Preferences and select Sound/
Input options. Verify that ‘Input Level’ indicator 
moves when speaking into the microphone.
Deep Dive
CheckResultActionCode
1. Verify if boot chime is present 
when system is powered ON. 
Note: make sure audio output 
preferences are not set to mute
YesGo to step 2
NoReset Pram and retest.   
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 100 2010-06-11
2. Check that no cable is inserted 
into the external sound input  
AND output ports. Launch 
System Preferences and select 
Sound/Input options. Verify 
if “Internal Microphone” is 
proposed and selected..
Yes Go to step 3.
No If “External Microphone” 
input is proposed in Sound 
Input preferences, replace 
logic board.
M09
3. Launch System Preferences and 
select Sound/Input options. 
Verify if ‘Input Volume’ is set 
above minimum sensitivity.
YesGo to step 4.
NoSet ‘Input Volume’ slider to the 
middle position. Retest.
4.  Launch System Preferences and 
select Sound input options. 
Verify if ‘Input Level’ indicator 
moves when speaking into the 
microphone.
YesMicrophone and audio  input 
functioning. Go to step 6.
NoSuspect bad microphone 
or connection. Remove 
logic board and check that 
microphone is present on 
left speaker assembly, that 
cable and connector are free 
from damage, that connector 
is correctly seated to logic 
board . Reassemble and 
retest. If issue persists, replace 
microphone. Go to step 5.X19
5. Record sound sample using 
GarageBand or QuickTime 
Player. Verify if sound quality of 
sound sample is normal during 
playback.
YesMicrophone circuitry OK. 
Return system to user.
NoReplace logic boardM09
Express Card Will Not Insert Into Slot
Unlikely cause: LCD, logic board, hard drive
Quick Check
SymptomQuick Check
ExpressCard will not insert into 
ExpressCard Slot
ExpressCard does not fully seat 
into the slot 
Slot door does not open 
completely
1. The card must be a 34mm wide card with the top 
side oriented up and not be warped or damaged.
2.  Clear any obstruction in the slot.
3. Test using a known-good ExpressCard