Apple macbook pro 17 inch mid 2010 User Manual

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 61 2010-06-11
2. Turn off Bluetooth.  Retest 
AirPort performance. 
Refer to Knowledge Base 
TS1809. Verify if performance 
issue is fixed.
YesPossible AirPort interference 
from the Bluetooth card. 
Change AirPort base station 
channel. (Knowledge Base 
TS1809.)
No-If AirPort-related issue, go to 
step 3.
-If Bluetooth-related issue, go 
to step 6. 
3. (AirPort) Verify that antenna 
connections to the AirPort 
card are not reversed or 
loose. Reseat AirPort antenna 
connections and verify if 
performance issue is fixed.
YesLoose connection or crossed 
antenna. Issue resolved.
NoIf the connectors are secure, 
antennas connections not 
reversed and show no signs 
of damage or wear, go to 
step 4
4.  (AirPort) Try a known-good 
AirPort/Bluetooth card and 
verify if performance issue is 
fixed.
YesReplace user’s AirPort/
Bluetooth card.
N14
NoContinue to use known good 
AirPort/Bluetooth card, go to 
step 5.
5. (AirPort) Install a known-good 
display module and verify if 
performance issue is fixed.
YesReplace user’s display module 
(AirPort antennas are part of 
display module) and reinstall 
original AirPort/Bluetooth 
card.L16
NoTested with confirmed parts. 
Performance issue is not 
hardware related. Retest with 
known-good system software.
6.  (Bluetooth) Verify if Bluetooth 
antenna connection to the 
AirPort/Bluetooth card is 
not loose. Reseat antenna 
connection and verify if 
performance issue is fixed. 
YesLoose Bluetooth antenna 
connection. Issue resolved.
NoGo to step 7.
7. (Bluetooth) Try a known-good 
AirPort/Bluetooth card and 
verify if performance issue is 
fixed.
YesReplace user’s AirPort/
Bluetooth card.
N14
NoReplace user’s top case 
(Bluetooth antenna is part of 
top case) and reinstall original 
AirPort/Bluetooth card.
X03  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 62 2010-06-11
Wireless Input Device Doesn’t Pair
Unlikely cause:  display assembly, logic board, optical drive, hard drive
Quick Check
SymptomQuick Check
Wireless Input Device Doesn’t 
Pair
• Can’t get the system to 
recognize the Bluetooth 
keyboard or mouse
1. Check Bluetooth System Preference is set to 
Discoverable.
2.  Check Bluetooth device has fully charged 
batteries.
3. Check for Bluetooth software updates for both 
the device and Mac OS X.
4.  If the Bluetooth pairs with no problems, probe 
about potential interference issue at user’s site.
Deep Dive
CheckResultActionCode
1. System Profiler should list 
Bluetooth radio device under 
system hardware.  Verify if 
Bluetooth device is available.
YesBluetooth radio present, verify 
Bluetooth preference settings, 
go to step 2.
NoAttempt Bluetooth repair, go 
to step 5.
2.  System Preferences has a 
Bluetooth panel. Ensure 
that Bluetooth is enabled 
and discoverable.  Ensure 
that known-good Bluetooth 
device is on, in close range 
and discoverable mode. Verify 
if available Bluetooth input 
devices are listed in pairing 
window.
YesChoose known-good 
Bluetooth device and 
establish a connection. Go to 
step 3.
NoAttempt Bluetooth repair, go 
to step 5.
3.  Verify if system can pair and 
works reliably with a known-
good Bluetooth input device.
YesPairing verified, connect with 
user’s device, go to step 4.
NoAttempt Bluetooth repair, go 
to step 5.
4.  Verify if Bluetooth is pairing 
with user’s Bluetooth device.
YesIssue resolved.
NoCheck for SW update for both 
System and user input device.     
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 63 2010-06-11
5. Verify if Bluetooth antenna 
connection to the AirPort/
Bluetooth card is not loose. 
Reseat antenna connection 
and verify if pairing issue is 
fixed.
YesLoose Bluetooth antenna 
connection. Issue resolved.
NoGo to step 6.
6.  (Bluetooth) Install a known-
good AirPort/Bluetooth card 
and verify if pairing issue is 
fixed.
YesReplace user’s AirPort/ 
Bluetooth card.
N15
NoReplace user’s top case 
(Bluetooth antenna is part of 
top case) and reinstall original 
AirPort/Bluetooth card.
X03
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify if existing symptom code applies to  the issue 
reported by the user. If not, document reported 
symptom and send feedback to smfeedback@apple.
com stating that a suitable symptom code could not 
be found.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 64 2010-06-11
Display
Display Anomalies
Quick Check
SymptomQuick Check
Display Anomalies
• Incorrect/missing colors
• Distorted/blurred image
• Pixel anomalies
• Vertical/horizontal lines 
• Non-uniform brightness
• Image flicker
• Image persistence
1. Check display preferences for use of custom 
display profile.
2.  Check brightness setting.
3. Check for Software Updates.
4.  Clean glass panel while checking for dust/debris.
5. Go to Deep Dive: General
Deep Dive: General
CheckResultActionCode
1. Verify if user’s issue is incorrect/
missing colors.
YesGo to Incorrect/Missing 
Colors Deep Dive.
NoGo to step 2.
2.  Verify if user’s issue is distorted/
blurred image.
YesGo to Distorted/Blurred 
Image Deep Dive.
NoGo to step 3.
3. Verify if user’s issue is bright or 
dark pixel anomalies.
YesGo to Pixel Anomalies Deep 
Dive.
NoGo to step 4.
4.  Verify if user’s issue is vertical or 
horizontal lines.
YesGo to Vertical/Horizontal 
Lines Deep Dive.
NoGo to step 5.
5. Verify if user’s issue is non-
uniform brightness.
YesGo to Non-uniform 
Brightness Deep Dive.
NoLCD functioning OK.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 65 2010-06-11
Deep Dive: Incorrect/Missing Colors
CheckResultActionCode
1. Verify display is listed in the 
System Profiler’s Graphics/
Displays device tree.
YesThis ensures color profile can 
be matched with LCD. Go to 
step 2.
NoCheck for correct LCD 
identification. Go to step 4 
2.  Verify System Preferences 
Display Profile is valid for 
display being tested.  Color 
profile should be set to Color 
LCD,  user may have created an 
off-color calibration setting.
YesIf display profile is valid and 
the colors are still incorrect or 
missing go to step 3.
NoSet System Preferences: 
Displays: Color to Color LCD 
and retest.
3. Verify if the glass panel is free 
of contaminants.
YesGo to step 4.
NoClean glass panel using 
approved method. Retest.
4.  Run Clamshell Service 
Diagnostic utility and check 
for LCD panel presence. If not 
found, reseat and check that 
LVDS cable is secure to the 
logic board.  Verify if colors are 
restored.
YesLoose LVDS cable connection.  
Issue resolved.
No Go to step 5.
5. Set desktop pattern in System 
Preferences to ‘Solid Gray Light’. 
Verify if incorrect/missing color 
issue affects entire display.
YesTest needed with a known-
good display. Go to step 7.
NoGo to step 6.
6.  Set up display under test side 
by side with another known 
good display showing the 
same image. Verify if issue is 
noticeably worse on the user’s 
display being tested. 
YesTest needed with a known-
good display, Go to step 7
L02
NoSmall variations in color 
uniformity are normal and do 
not warrant replacement or 
repair of the display.
7. Substitute a known-good 
display assembly to test logic 
board internal video output.  
Verify if normal video is 
restored.
YesReplace user’s display 
assembly. 
L02
NoReplace logic board.M04  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 66 2010-06-11
Deep Dive: Distorted/Blurred Image
CheckResultActionCode
1. Sample image illustrates loss of 
LVDS data signals to LCD or a 
defective LCD panel, Inspect & 
reseat LVDS cable connection 
looking for damaged or bent 
pins.  Verify if image is restored 
with the reseated cable 
connection.
YesIssue due to loose connection. 
Display issue resolved.
NoGo to step 2.
If logic board connector is 
damaged, replace logic board.
M24
2.  Substitute a known good 
display assembly to test logic 
board internal video output.  
Verify if normal video is 
restored.
YesReplace user’s display 
assembly.
L04
NoReplace logic board.M04
Deep Dive: Pixel Anomalies
CheckResultActionCode
1. Determine if “defects” are dust/
debris on surface of glass panel.
YesClean glass panel.
NoGo to step 2.
2.  Determine if bright pixel 
defects exceed the acceptable 
number. See 
Display Issue: Pixel Anomalies.
YesReplace display assembly.L08
NoLCD meets bright pixel defect 
specifications. Go to step 3.
3. Determine if dark pixel defects 
exceed the acceptable number. 
See 
Display Issue: Pixel Anomalies.
YesReplace display assembly.L08
NoLCD meets dark pixel defect 
specifications. Go to step 4.
4.  Determine if the combination 
of bright/dark pixel defects 
exceed the acceptable number. 
See 
Display Issue: Pixel Anomalies.
YesReplace display assembly.L08
NoExplain to user that LCD is 
within specifications. Do not 
replace display assembly.       
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 67 2010-06-11
Deep Dive: Vertical/Horizontal Lines
CheckResultActionCode
1. Horizontal lines may be related 
to a failing RAM module. Verify 
if video issue only happens 
AFTER the Apple logo and the 
spinning wheel has appeared.  
YesIssue only happens AFTER 
Apple logo and spinning 
wheel appears. Go to step 2.
NoIssues happens since startup. 
Go to step 5.
2.  Start with shift key down 
(safe mode) to disable system 
extensions. Verify if issue still 
happens when booting in safe 
mode.
YesGo to step 5.
NoNo video issue when booting 
in safe mode. Go to step 3.
3. Isolate with only one memory 
module installed , then with 
the other one. Test with 
known-good memory. Verify 
if issue only happens with 
specific RAM module(s).
YesReplace affected RAM 
module.
X02
NoGo to step 4
4.  Isolate with one known-good 
memory module installed 
in one of the memory slots. 
Repeat by testing in the other 
memory slot with known-good 
memory module. Verify if issue 
only happens with specific 
memory slot on logic board.
YesReplace logic board.M07
NoGo to step 5
5. Run Clamshell Service 
Diagnostic utility and check for 
LCD panel info. If not found, 
reseat the LVDS cable to the 
logic board video output. Verify 
if normal video is restored.
YesIssue resolved by reseating 
loose LVDS cable..
NoGo to step 6
6.  Connect external compatible 
DisplayPort display (or 
DisplayPort adapter and  
display). Verify if correct video 
appears on external display.
YesGo to step 7.
NoReplace logic boardM04
7. Substitute a known-good 
display assembly module to 
test logic board LVDS video 
output. Verify if normal video is 
restored.
YesReplace display assembly 
module.
L05
NoReplace logic board.M04  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 68 2010-06-11
Deep Dive: Non-uniform Brightness
CheckResultActionCode
1. Determine if brightness 
uniformity issue is visible after 
display has warmed up for 15 
minutes.
YesGo to step 2.
NoDisplay backlight can take 
several minutes to stabilize. 
2.  Check LVDS cable connection 
to logic board and verify if 
brightness issue disappeared..
YesReseated LVDS cable solved 
the backlight control. Issue 
resolved
NoGot to step 3
3. Determine if variation in 
uniformity appears excessive 
when compared to another 
similar unit.
YesReplace display assembly.L07
NoExplain to user that 
LCD appears to meet 
specifications.
Defective Camera / Built-in iSight Not Operating Correctly
Quick Check
SymptomQuick Check
Defective Camera
• Camera not detected
• No green LED for camera
• Excessive blooming
• Poor white balance
• Poor focus
• Green image
• Image distortion
1. Check for Software Updates.
2.  Verify camera lens and glass panel are clear of 
contaminants.
Deep Dive
CheckResultActionCode
1. Launch System Profiler and 
confirm that “Built-in iSight” is 
listed under USB High-Speed 
Bus.
YesCamera recognized. Go to 
step 3
NoGo to step 2.    
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 69 2010-06-11
2. Run Clamshell Service 
Diagnostic utility and check 
for presence of all devices. If 
not found, inspect and reseat 
camera cable on logic board.  
Verify if iSight becomes listed 
in System Profiler:USB devices
YesCamera recognized. Go to 
step 3.
NoGo to step 4.
3. Launch PhotoBooth.  Verify if 
camera’s green LED is on, and 
that image appears normal.
YesIssue resolved..
NoGo to step 4.
4.  Replace camera cable and 
verify if iSight camera operates 
properly.
YesReplaced camera cable solved 
issue.
X03
NoGo to step 5.
5. Substitute a known-good 
display assembly to test logic 
board camera connection.  
Verify if iSight camera operates 
properly.
YesReplace display assembly.L17
NoReplace logic board.M13  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 70 2010-06-11
Blank / No Video
Unlikely cause: Power adapter, speakers, optical drive/hard drive, fan, microphone, top case
Quick Check
SymptomQuick Check
Blank / No Video
• No video
• No backlight
1. Check brightness setting
2.  Attach known-good supported external display. 
3. Boot from Mac OS X install DVD that came with 
computer.
Deep Dive
CheckResultActionCode
1. Verify boot chime present 
when system restarted. 
Reset SMC and clear PRAM if 
necessary for proper start up.  
Verify if LCD video is present.
YesGo to step 3.
NoGo to step 2.
2.  Connect known-good 
supported external display. 
Verify if image appears on 
external display when system 
is booted.
YesExternal display detected by 
system.  Go to step 3.
NoGo to No Video symptom 
code flow.
3. Verify if LCD backlight is on 
by looking for faint glow 
from display when viewed 
in darkened room with 
brightness adjusted to full.
YesVideo signal from system 
to external video is OK, LCD 
backlight is on.  Go to step 5.
NoGo to step 4.
4.  Shine bright (low heat) 
flashlight into the front of LCD. 
Verify if an image is being 
displayed.
YesImage present but backlight 
is not on. Check logic board 
connections.  Go to step 5.
NoGo to No Video symptom 
code flow.
5. Run Clamshell Service 
Diagnostic utility and check 
for LCD panel presence. If 
not found, reseat LVDS cable 
connection to logic board 
and check that connection 
is secure. Verify if image is 
restored by reseating LVDS 
connection
YesLoose LVDS connection. Issue 
resolved.
NoContinue to test with known-
good display assembly.  Go to 
step 6.