Apple macbook pro 17 inch mid 2010 User Manual
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MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 71 2010-06-11 6. Substitute with a known-good display assembly and verify if LCD video works. YesReplace user’s display assembly. L03 NoNo video with known-good display assembly. Replace logic board M03 Backlight Issue / No Backlight Unlikely cause: Power adapter, battery, speaker, optical drive/hard drive, fan microphone, top case Quick Check SymptomQuick Check Backlight Issue / No Backlight • Display not illuminated • Flashing, unstable or non uniform background lighting • Poor backlight at some or all settings Check that brightness setting is above minimum. Deep Dive CheckResultActionCode 1. Connect external display, clear PRAM to set brightness to default level and verify if Color LCD is listed in the System Profiler’s Graphics/Displays device tree or using the Clamshell Service Diagnostic utility . YesInternal LCD panel detected by system. Go to step 3. NoGo to step 2. 2. Reseat the LVDS cable at the logic board. Verify again that LCD is listed in System Profiler or Clamshell Service Diagnostic utility. YesDisplay panel detected by system. Go to step 3. NoGo to step 4. 3. Darken room and verify backlight by detecting if any glow is emitted from the display YesBacklight operating. Go to step 5. NoGo to step 4.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 72 2010-06-11 4. Inspect LVDS connectors and cable under magnification for pinched cables and damaged or bent pins. Verify if any of the connections appear to be defective. Yes- Defective LVDS cable. Replace display assembly. - Defective LVDS connector on logic board. Replace logic board. L09 M25 NoIf connections are OK and secure and the display is still blank, go to step 5 5. Substitute a known-good display assembly to test internal logic board video and backlight power output. Verify if backlight and display functions are operational. YesReplace user’s display assembly. L09 NoNo LED backlight power from logic board. Continue to use known-good display and replace logic board. Go to step 6 M25 6. Verify if display and backlight operations were restored with known-good display assembly and replacement logic board. YesLogic board LED backlight power was probably damaged by user’s display assembly cable. Do not reinstall user’s display but replace it. L09 NoCheck functionality of known- good display assembly on known-good computer.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 73 2010-06-11 Noise / Unstable Flickering Unlikely cause: battery Quick Check SymptomQuick Check Noise / Unstable Flickering • Image flicker • Audible noise 1. Verify known-good source sound file not causing speaker distortion. Deep Dive CheckResultActionCode 1. Verify if user’s issue is due to video flickering coming from display. YesSuspected flickering issue, go to step 2. NoAudible noise issue, go to step 5. 2. Verify display listed in the System Profiler’s Graphics/ Displays device tree is not disappearing intermittently (refresh System Profiler to observe). YesPower and LCD panel ID are OK. Go to step 3. NoGo to No Video symptom code flow. 3. Inspect and reseat the LVDS cable connection between display and logic board. Also test if brightness setting is a contributing factor. Verify if flickering has stopped. YesLoose LVDS cable connection. Issue resolved. NoGo to step 4. 4. Substitute a known good display assembly to test internal logic board video output. Verify if flickering issue has disappeared. YesReplace display assembly.L06 NoReplace logic board.M04 5. Verify if source of the noise is the electrical as opposed to mechanical. Audio noise should not be a concern now that LCD components are all solid state devices including LED backlights. YesNoises that are not audible from the normal user position are considered acceptable. Return unit to the user. NoNoise from another source. Go to Noise/Hum/vibration Symptom table.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 74 2010-06-11 Mechanical/Physical Damage Quick Check SymptomQuick Check Mechanical/Physical Damage • Broken glass • Broken hinge • Stripped screw/head • Stripped screw boss • Dent or scratch to chassis 1. Determine damage caused by user/technician environment, accidental damage, or abuse. 2. Inform user/technician the failures are not covered by Apple warranties. Refer to http://www.apple.com/legal/warranty Cosmetic Defects Quick Check SymptomQuick Check Cosmetic Defects • Cracked LCD • Scorched or melted LCD • LCD impact damage 1. Determine damage caused by user/technician environment, accidental damage, or abuse. 2. Inform user/technician the failures are not covered by Apple warranties. Refer to http://www.apple.com/legal/warranty Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 75 2010-06-11 Mass Storage Hard Drive Read/Write Issue Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Hard Drive Read/Write Issue Bad Sector/Defective Drive Formatting Issue • Cannot save documents • Read/Write error message • Hang when accessing or saving data 1. Boot from Install DVD. Verify S.M.A.R.T. status of drive using Disk Utility. 2. Repair disk using Disk Utility. 3. Erase disk and reinstall Mac OS using Installer. Deep Dive CheckResultActionCode 1. Start up from Restore DVD and launch Disk Utility. Verify if hard drive is available for Disk Utility to repair. YesGo to step 2. NoGo to step 3. 2. Repair disk and permissions using Disk Utility and verify if hard drive was repaired successfully. YesRestart computer. Go to step 6. NoIf computer has not been verified with a known-good hard drive, go to step 3; otherwise, go to step 7. 3. Reseat hard drive cable on logic board and drive ends and retest. If issue persists, substitute a known-good bootable hard drive, and verify if system starts up to desktop. YesReinstall user’s drive, go to step 2. NoContinue to use known- good bootable hard drive to determine root cause. Go to step 4.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 76 2010-06-11 4. After reseating hard drive flex cable connections, verify if known-good hard drive boot to desktop. YesReinstall user’s drive, go to step 2 NoSuspect hard drive flex cable, go to step 5. 5. Replace hard drive flex cable and verify if system boots to desktop with known-good hard drive. YesReinstall user’s drive, go to step 2. X03 NoReplace logic board.M19 6. Verify if user’s hard drive starts up successfully after Disk Utility disk and authorizations repairs. YesIssue resolved. NoRepair or replace hard drive, go to step 7. 7. Partition, erase & install Mac OS on user’s hard drive. Verify if OS install completes without error and that system starts up successfully. Note: If media verification fails at beginning of install, suspect optical media or optical drive. YesIssue resolved NoHard drive appears to be defective, go to step 8. 8. Replace user’s hard drive. Verify if drive formats correctly with a GUID partition map and installs Mac OS without errors. YesIssue resolved. H01 NoSATA cable verified or replaced and new hard drive installed, replace logic board. M19 Hard Drive Not Recognized/Not Mounting Unlikely cause: LCD, speakers, fan, camera, microphone, AirPort Quick Check SymptomQuick Check Hard Drive Not Recognized/ Mount Drive No Boot • Flashing question mark • Boots to grey screen • Boots to blue screen 1. Use a known-good mouse. A stuck mouse button will not allow boot. 2. Boot from Install DVD. Verify S.M.A.R.T. status of drive using Disk Utility. 3. Repair disk using Disk Utility. 4. Erase disk and reinstall Mac OS using Installer.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 77 2010-06-11 Deep Dive CheckResultActionCode 1. Boot from Restore DVD and launch Disk Utility. Verify if hard drive is available for Disk Utility to repair. YesGo to step 2. NoGo to step 3. 2. Verify if Disk Utility mounts drive and repairs disk and permissions successfully. YesRestart computer, go to step 6. No- If computer has not been verified with a known-good hard drive, go to step 3; -Otherwise, go to step 7. 3. Reseat hard drive flex cable on logic board and drive ends and retest. If issue persists, substitute a known-good bootable hard drive, and verify if computer starts up to desktop. YesReinstall user drive, go to step 2. NoContinue to use known- good bootable hard drive to determine root cause. Go to step 4. 4. After reseating hard drive flex cable connections, verify if known-good hard drive starts up to desktop. YesReinstall user drive, go to step 2. NoSuspect hard drive flex cable, go to step 5. 5. Replace hard drive flex cable, retest with known-good bootable hard drive and verify if system starts up to desktop. YesInstall user drive, go to step 2.X03 NoReplace logic board.M19 6. Verify if user’s hard drive start up successfully. YesIssue resolved. NoRestore or replace user’s hard drive, go to step 7. 7. Partition, erase & install Mac OS on user’s hard drive. Verify if OS install completes without error and that system starts up successfully. YesIssue resolved. NoHard drive appears to be defective. Go to step 8. 8. Replace user’s hard drive. Does drive format correctly with a GUID partition map and install Mac OS without errors. YesIssue resolved. H01 NoHard drive and flex cable replaced without success, replace logic board. M19
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 78 2010-06-11 Hard Drive Noisy Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Hard Drive Noisy • Noise during start up • Noise during operation • Noise when drive is copying or saving data 1. Start up from Install DVD. Verify S.M.A.R.T. status of hard drive and repair disk using Disk Utility. 2. Verify if any available firmware updates are available for the installed drive. 3. Check for reported noise and compare with Knowledge Base article “Apple Portables: Hard Drives and Noise “ http://support.apple.com/kb/TS2354 Deep Dive CheckResultActionCode 1. Boot from Restore DVD and launch Disk Utility. Verify if hard drive is available for Disk Utility to repair. YesGo to step 2. NoGo to Hard Drive Not Recognized/Not Mounting symptom table. 2. Repair disk and permissions using Disk Utility and verify it completed successfully. YesRestart computer. Go to step 3. NoGo to step 4. 3. Run all available software and firmware updates and verify if the system is still noisy. YesRemove hard drive and start up from external drive to test fan noise. Go to step 6. NoIssue resolved. 4. Erase disk and reinstall Mac OS using Installer. Verify it install process completed. YesRestart computer. Go to step 3. NoReplace hard drive. Go to step 5. H06
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 79 2010-06-11 5. After installing new hard drive, verify if the system is still noisy. YesRemove hard drive and start up from external drive to test fan noise. Go to step 6. NoIssue resolved. 6. After removing hard drive, verify if the system is still noisy. YesFan noise or optical drive noise likely to be the cause. See ODD Noisy symptom table and Fan failures/Thermal symptom table. NoGo to step 7. 7. Install a known-good hard drive and verify if the noise level is similar to user’s hard drive. YesHard drive noise level is similar to a known-good drive and does not require replacement. Reinstall user drive. NoReplace hard drive. Go to step 5. H06 Optical Drive Won’t Accept/Reject Media Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check SymptomQuick Check Optical Drive Won’t Accept/ Reject Media • Cannot insert a disc into the drive • Cannot eject a disc placed into the drive 1. Use Apple System Profiler ATA section to see if the optical drive appears. If not, see Optical Drive Not Recognized symptom table, 2. Restart computer and hold down mouse button or keyboard eject key to cycle optical drive. 3. Check for available firmware and software updates. 4. Inspect optical drive slot for obstructions
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Mass Storage 80 2010-06-11 Deep Dive CheckResultActionCode 1. Verify if optical drive is listed in the System Profiler device tree for serial-ATA devices. YesOptical drive has power, inspect disc acceptance. Go to step 5. NoInspect hardware. Go to step 2 2. Verify all connections between logic board, flex cable, and optical drive are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Verify if optical drive is now listed in System Profiler. YesOptical drive has power, inspect disc acceptance. Go to step 5. NoReplace any damaged optical drive cable and retest. If connections are good and with no visible cable damage, go to step 3. X03 3. Reseat optical cable on logic board and drive ends and retest. If issue persists, replace optical drive cable with a known good one. Verify if optical drive is now listed in System Profiler. YesReplaced user optical drive cable. Issue resolved. X03 NoGo to step 4. 4. Install and test a known-good optical drive with replacement flex cable. Verify if optical drive is now listed in System Profiler. YesReplaced user optical drive. Issue resolved. J01 NoReplace the logic board. )M19 5. Inspect optical drive slot for disc insert/eject. Verify if there is clearance for disc use. YesGo to step 6. NoReplace damaged optical drive or top case that interferes with disc use. J01 (J05) X13 6. Insert known-good optical media and test user’s optical drive for acceptance of disc. Verify if optical media is read. YesGo to step 7. NoMedia is ejected as soon as inserted : Replace the optical drive. (Mechanical damage to optical drive, if found) Go to step 9. J03 (J06)