Apple macbook pro 17 inch mid 2010 User Manual

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 51 2010-06-11
3. Verify if IP address is listed 
for the Ethernet interface in 
System Preferences/Network.   
Connect computer to network 
with known-good DHCP IP 
allocation, ensuring static 
DHCP maps or MAC address 
filtering is not preventing 
address allocation. Note: 
DHCP allocation may not be 
instantaneous depending on 
network.  Retest and verify if 
you obtain a valid IP address..
YesGo to step 4.
NoIf connection is OK on known-
good system, replace logic 
board. 
M10
4.  Verify connection by using 
Network Utility to ping another 
connected computer on the 
same subnet.  Ensure the 
target computer’s IP address is 
valid, on the same subnet and 
powered on. Ensure no MAC 
address filtering or hardware 
access control devices are 
present. Use a simple hub/
switch environment. Verify if 
ping operation succeeds..
YesGo to step 5
No If the symptoms do not 
change, replace the logic 
board.
M10
5. Verify Ethernet performance 
and reliability by starting up 
from a known-good OS install, 
and downloading a large file 
from a web site or file server. 
YesIf there is no performance or 
connectivity issue isolated 
solely to the system under 
test, the problem may be the 
network environment. No 
repair is necessary. 
NoIf there are connection 
dropouts or poor 
performance not seen on 
a known-good test system, 
replace the logic board.
M10  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 52 2010-06-11
AirPort/Bluetooth: Defective Wireless Devices
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case
Caution: When testing an AirPort/Bluetooth card connections, wait at least 5 seconds after 
shutdown before touching the AirPort/Bluetooth flex cable connections to card and to the 
logic board .Waiting less before touching could damage the AirPort/Bluetooth card.
Quick Check
SymptomQuick Check
AirPort or Bluetooth:  Defective 
Wireless Devices
• Unable to join networks or pair 
devices
• Card not available or 
recognized
• Intermittent device or 
connection dropouts
1. Open System Preferences and make sure AirPort 
or Bluetooth is turned on and (for AirPort) that a 
network is selected.
2.  Ensure available software and firmware updates 
have been applied.
3. Reset PRAM 
4.  (AirPort) Using System Profiler,/AirPort channel list, 
check that installed AirPort card model supports 
the Base Station channel.
5. (AirPort) Check that base station is not using 
unsupported connection or encryption protocols.
6.  (AirPort) Check for nearby interference sources 
such as microwave ovens or cordless phones 
(Knowledge Base HT1365)
7. (AirPort) Check the number of users trying to 
use AirPort in the area for possible network 
congestion.
8.  (Bluetooth) Test with known-good Bluetooth 
device.
9. Isolate OS by booting from original install 
media (10.6.x).  Attempt to connect to base 
station (AirPort) or pair with wireless keyboard 
(Bluetooth)..  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 53 2010-06-11
Deep Dive
CheckResultActionCode
1. Open System Profiler, check to 
see if AirPort and Bluetooth are 
recognized.  
YesIf AirPort and Bluetooth 
interfaces are detected in 
System Profiler: 
- for Airport-related issues 
ensure that MAC address 
filtering is not enabled on the 
base station, and go to step 5. 
- for Bluetooth-related issues 
ensure that target devices are 
set to discoverable, and go to 
step 8.
NoIf Airport or Bluetooth 
interfaces are not detected  in 
System Profiler, go to step 2.
2.  Reseat both AirPort/Bluetooth 
flex cable connections to the 
card and to logic board and 
verify if card is seen in Apple 
System Profiler.
YesLoose flex cable connections 
to logic board or card side. 
Issue resolved
NoReplace AirPort/Bluetooth flex 
cable and go to step 3..
X03
3. With replaced AirPort/
Bluetooth flex cable, verify if 
card is seen in Apple System 
Profiler.
YesDefective AP/BT flex cable. 
Issue resolved
NoReplace AirPort/Bluetooth 
card and go to step 4..
N18
4.  With replaced AirPort/
Bluetooth flex cable and card, 
verify if card is seen in Apple 
System Profiler.
YesDefective AP/BT flex card. 
Issue resolved
NoReplace logic board and 
retest 
M11
5. (AirPort) Check that antenna 
connections to the AirPort 
card are not reversed or loose. 
Reseat both AirPort antennas 
connections and verify if the 
issue is fixed.
YesLoose connections or crossed 
antenna.
NoCheck antenna for signs of 
damage or wear. If issue 
persists, go to step 6.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 54 2010-06-11
6. (AirPort) Try a known-good 
Bluetooth/Airport card and  
verify if it fixes the issue.
YesReplace original Bluetooth/
Airport card. 
N14
NoContinue to use known-good 
Bluetooth/Airport card, go to 
step 7.
7. (AirPort) Install a known-good 
display module to test with 
known-good AirPort antennas  
Verify if it fixes the issue.
YesReplace original display 
module (Airport antennas are 
part of display module) and 
reinstall original Bluetooth/
Airport card.L16
NoIssue is not hardware related. 
Retest with known-good 
system software.
8.  (Bluetooth) Install a known-
good Bluetooth/Airport card.  
Enable Bluetooth and verify if 
Bluetooth connection issue is 
fixed
YesReplace original Bluetooth/
Airport card.
N15
NoReplace top case (Bluetooth 
antenna is part of top 
case) and reinstall original 
Bluetooth/Airport card.
X03  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 55 2010-06-11
No/Poor Wireless Signal
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case
Quick Check
SymptomQuick Check
No/Poor Wireless Signal
• Unable to find networks
• Intermittent connection 
dropouts
• Slow transfer speeds
1. Check for nearby interference sources in the 2.4/5 
GHz range such as microwave ovens and cordless 
phones (Knowledge Base HT1365).
2.  Check that computer is within base station range 
– move closer to base station.
3. Base station checks: 
a.  Base station is not set to low-power 
transmission mode 
b.  Base station is not using unsupported 
connection and encryption protocols 
c.  Check for possible Wi-Fi channel overlap 
(nearby base stations using adjacent channel)
4. Isolate OS by booting from original install media 
(10.6.x). Attempt to connect to base station.
Deep Dive
CheckResultActionCode
1. Open System Profiler, check to 
see if AirPort card is recognized 
under Network: AirPort Card.
YesUse Software Update to make 
sure that all AirPort software 
and firmware updates have 
been applied. Ensure base 
station is not using MAC 
address filtering or creating a 
hidden network. Go to step 2..
NoIf AirPort/Bluetooth card is 
not detected, go to  previous 
Symptom table - AirPort/
Bluetooth - Defective wireless 
devices.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 56 2010-06-11
2. Verify if both antennas 
connections to the AirPort 
card are not reversed or loose. 
Reseat antennas connections.
YesLoose connections or crossed 
antenna
NoCheck antenna for reversed 
connections or signs of 
damage or wear. If issue 
persists, go to step 3.
3. Install a known-good AirPort/
Bluetooth card , retest and 
verify if issue is fixed.
YesReplace user’s AirPort/
Bluetooth card.
N18
NoContinue to use known good 
AirPort/Bluetooth card, go to 
step 4.
4.  Install a known-good display 
module to test with known-
good AirPort antenna  
Verify if it fixes the issue.
YesReplace original display 
module (AirPort antennas are 
part of display module) and 
reinstall original Bluetooth/
Airport card.L16
NoIssue is not hardware related. 
Retest with known-good 
system software.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 57 2010-06-11
Bluetooth Wireless Input Device Loses Connection
Unlikely cause:  display assembly, speaker assembly, optical drive, hard drive
Quick Check
SymptomQuick Check
Bluetooth Wireless Input Device 
Loses Connection
Check Bluetooth input device has fully charged 
batteries.
Check with known-good Bluetooth input device
Check that all system and device available software 
and firmware updates have been applied.
Deep Dive
CheckResultActionCode
1. System Profiler should list a 
Bluetooth radio device under 
system hardware.  Verify 
if Bluetooth device info is 
available.
YesBluetooth radio present, verify 
Bluetooth preference settings, 
go to step 2.
NoGo to  Symptom - AirPort/
Bluetooth - Defective wireless 
devices
2.  System Preferences has a 
Bluetooth panel. Ensure 
Bluetooth is enabled and 
discoverable. Ensure that a 
known-good Bluetooth device 
is on, in close range and in 
discoverable mode. Verify if 
available Bluetooth devices are 
listed in pairing window.
YesChoose known-good device 
and establish a connection. 
Go to step 3.
NoAttempt Bluetooth repair, go 
to step 5.
3. Verify if computer can pair 
reliably with the known-good 
Bluetooth input device.
YesPairing verified, connect with 
user’s device, go to step 4
NoAttempt Bluetooth repair, go 
to step 5.
4.  Verify if computer can pair 
reliably with user’s Bluetooth 
device.
YesConnection established, 
Continue testing for 
connection loss, go to step 8.
NoCheck for available software 
updates for both computer & 
user’s Bluetooth device.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 58 2010-06-11
5. Reseat Bluetooth antenna 
connector on AirPort/
Bluetooth card and retest. 
Verify if Bluetooth is enabled 
and can pair with a known-
good device.
YesLoose Bluetooth antenna 
connection.
NoGo to step 6.
6.  Install and test a known-good 
Bluetooth/Airport card and 
retest.  Verify that Bluetooth  is 
enabled and can pair with a 
known-good device.
YesReplace user’s Bluetooth/
Airport card.
N15
NoGo to step 7.
7. Continue to actively test with 
a known-good Bluetooth 
device to determine if there 
is a disconnect.  Do not allow 
computer to sleep during this 
test.  Verify if link is lost during 
test.
YesCheck for software update, 
2.4 GHz radio interference or 
device low battery.  
If still losing link, replace 
original top case (Bluetooth 
antenna is part of top 
case) and reinstall original 
Bluetooth/Airport card.
 
 
 
 
X03
NoKnown-good device passed, 
test with user’s Bluetooth 
device.
8.  Continue to test user’s 
Bluetooth device to determine 
if there is a disconnect.  Do 
not allow computer to sleep 
during this test.  If link is 
lost during start up, turn on 
System Preferences: Bluetooth: 
Advanced:  “Open Bluetooth 
Setup Assistant at start up 
when no input device is 
present”. Verify if link is lost 
during test.
YesCheck for software update, 2.4 
GHz radio interference, device 
low battery or user’s device 
features list for explanation.
NoUser’s device not losing 
connection.  Issue not 
repeatable or resolved.  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 59 2010-06-11
AirPort Card: Kernel Panic
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case
Quick Check
SymptomQuick Check
AirPort Card: Kernel Panic
• Kernel panic on boot
• Kernel panic or freezing while 
attempting to connect to Wi-Fi 
networks
• Kernel panic while transferring 
data on Wi-Fi networks.
1. Isolate OS by booting from original install media 
(10.6.x). Attempt to connect to Wi-Fi network.
2.  Use Software Update to make sure all AirPort 
software and firmware updates have been 
applied. 
Deep Dive
CheckResultActionCode
1. Use Software Update to make 
sure all AirPort/Bluetooth 
software and firmware updates 
have been applied. Ensure 
MAC address filtering is not 
enabled on the base station.  
Verify if kernel panic issue is 
resolved.
YesSoftware issue.
NoGo to step 2.
2.  Reseat both AirPort/Bluetooth 
flex cable connections to card 
and to logic board.  Verify if 
kernel panic is resolved.
YesGo to step 4.
NoGo to step 3.
3. Isolate AirPort/Bluetooth card 
by disconnecting the AirPort/
Bluetooth flex cable from logic 
board. Verify if kernel panic is 
resolved.
YesGo to step 4.
NoGo to M06 Kernel Panic / 
System Crashes.
4.  Connect and test with a 
known-good AirPort/Bluetooth 
flex cable. Verify if kernel panic 
is resolved.
YesReplace AirPort/Bluetooth flex 
cable.
X03
NoGo to step 5.
5. Connect and test with a 
known-good AirPort/Bluetooth 
card.  Verify if kernel panic is 
resolved.
YesReplace user’s AirPort/
Bluetooth card.
N13
NoReplace logic boardM11  
						

							MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 60 2010-06-11
Wireless Performance Issue / Slow Connection
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case
Quick Check
SymptomQuick Check
Wireless Performance Issue / 
Slow Connection
• Slow or stalled data transfers
• Intermittent connection 
dropouts
1. Check for nearby interference sources in the 2.4/5 
GHz range such as microwave ovens or cordless 
phones (Knowledge Base HT1365)
2.  (AirPort) Check the number of users trying to 
use AirPort in the area for possible network 
congestion. Move closer to base station to 
improve signal reception.
3. (Bluetooth) Move devices closer together.
4.  Check wireless performance with a known-good 
system/device.
5. (AirPort) Wireless base station checks: 
a.  Base station is not set to low-power 
transmission mode. 
b.  Base station is not set to a slower protocol 
mode (802.11b). 
c.  Check for possible Wi-Fi channel overlap 
(nearby base stations using adjacent channel).
6. Isolate OS by booting from original install 
media (10.6.x). Attempt to connect to base 
station (AirPort) or pair with wireless keyboard 
(Bluetooth)
7. Use Software Update to make sure all AirPort and 
Bluetooth software and firmware updates have 
been applied.
Deep Dive
CheckResultActionCode
1.  Inspect the display clutch 
barrel for damage.  AirPort 
antennas are located  in 
display clutch barrel area. 
YesRecord damage:  Proceed 
to possibly repair damaged 
parts, go to step 2 
NoNo visible damage, go to step 
2