Apple macbook pro 17 inch mid 2010 User Manual
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Apple Technician Guide MacBook Pro (17-inch, Mid 2010) Updated 2010-06-11
Apple Inc. © 2010 Apple Inc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Mac, MacBook, and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries.
MacBook Pro (17-inch, Mid 2010) Contents Manual Updates 8 Updated 11 June 2010 8 Updated 14 May 2010 8 Feedback 8 Basics Overview 10 Specifications 10 Note About Images in This Manual 11 Battery Precautions 11 Battery Removal: Tri-Lobe Microstix #2 Screws 11 Serial Number Location 12 Serial Number On Bottom Case 12 Transferring the Serial Number 13 General Information 14 Required Tools 14 The Glass Panel 15 Keycap Replacement 15 Troubleshooting General Troubleshooting 17 Update System Software 17 Apple Service Diagnostics 17 Test Points 17 Troubleshooting Theory 17 Hardware vs. Software 18 Clamshell Service Diagnostic Read Me 18 Emerging Issues 18 Functional Overview 19 Block Diagram, MacBook Pro (17-inch, Mid 2010) 20 Liquid Contact Indicators 21 Common Reset Procedures 21 Display Issue: Pixel Anomalies 23
Symptom Charts 24 Startup and Power Issues 24 No Power 24 Won’t Start Up 27 Intermittent Shutdown 30 No Video/Bad Video 34 Battery Isn’t Recognized or Won’t Charge 37 Kernel Panic/System Crashes 40 Battery Run Time Too Short 43 Won’t Run on Power Adapter Alone 43 Power Adapter Issue 44 Noise / Hum / Vibration 46 Burnt Smell / Odor 48 Battery Leaking or Swollen 49 Uncategorized Symptom 49 Communications 50 Ethernet Port/Device Issue 50 AirPort/Bluetooth: Defective Wireless Devices 52 No/Poor Wireless Signal 55 Bluetooth Wireless Input Device Loses Connection 57 AirPort Card: Kernel Panic 59 Wireless Performance Issue / Slow Connection 60 Wireless Input Device Doesn’t Pair 62 Uncategorized Symptom 63 Display 64 Display Anomalies 64 Defective Camera / Built-in iSight Not Operating Correctly 68 Blank / No Video 70 Backlight Issue / No Backlight 71 Noise / Unstable Flickering 73 Mechanical/Physical Damage 74 Cosmetic Defects 74 Uncategorized Symptom 74 Mass Storage 75 Hard Drive Read/Write Issue 75 Hard Drive Not Recognized/Not Mounting 76 Hard Drive Noisy 78 Optical Drive Won’t Accept/Reject Media 79 Optical Drive Read/Write Data Error 81 Optical Drive Not Recognized/Mount 82 Optical Drive Noisy 83 Optical Drive Not Performing to Specs 85 Uncategorized Symptom 86 Input/Output Devices 87 USB Port Does Not Recognize Known Devices 87
Built-in Keyboard Does Not Work Properly 88 Specific Keys Don’t Work 89 Built-in Trackpad Does Not Work 90 Built-in Keyboard Has Dim or No Keyboard Backlight 91 Built-in Keyboard Is Not Recognized 93 Built-in Trackpad Does Not Track Properly 94 Apple Remote Inoperable 95 Built-in Speaker Has No Audio 97 Distorted Sound from Internal Speaker 98 Audio: Microphone 99 Express Card Will Not Insert Into Slot 100 Express Card Not Recognized By System 101 Camera Issues 103 FireWire Port Not Recognizing Known Devices 104 Uncategorized Symptom 104 Mechanical Issues: Thermals and Enclosure 105 Reset/Power Button Stuck 105 System Runs Hot 107 Uncategorized Symptom 109 Take Apart General Information 111 Connector Types on Logic Board 111 Icon Legend 115 Temperature Concerns 115 Screw Sizes 115 Bottom Case 116 Battery 121 Removal 122 Replacement 124 Hard Drive Bracket, Rear 126 Hard Drive 128 Removal 129 Replacement 131 Memory 133 Removal 134 Replacement 135 Camera Cable Guide 136 LVDS Cable Guide 139
Fans 142 AirPort/Bluetooth Flex Cable 144 Optical Drive 146 Optical Drive Flex Cable 150 Hard Drive Connector Cable 152 Battery Indicator Light (BIL) Cable and Board 154 Hard Drive Bracket, Front 157 Display Assembly 159 Removal 160 Replacement 161 Display Hinge Behavior 163 Display Clutch Cover 164 Removal 165 Replacement 166 AirPort/Bluetooth Holder 169 AirPort/Bluetooth Card 172 Right Speaker/Subwoofer 175 Logic Board 178 Removal 179 Replacement 182 Trackpad 184 Removal 185 Replacement 188 MagSafe Board 193 Removal 194 Replacement 195 Heatsink 196 Removal 197 Replacement 199 Left Speaker 201 Microphone Cable 204 ExpressCard Cage 206
Top Case 209 Views Exploded View 213 Display Assembly 213 Main Assembly, 1 of 2 214 Main Assembly, 2 of 2 215 External Views 216 Front Views 216 Port View 217 Slot Drive View 218 Rear View 218 Screw Locations 219 Bottom Case 219 Battery, AirPort/Bluetooth Holder, Fans 220 Optical Drive, AirPort/Bluetooth Card 221 Logic Board 222 Battery Indicator Light (BIL), Heatsink 223 Left Speaker, Right Speaker 224 Cable Guides from Display 225 Display Assembly 226 Front Hard Drive Bracket, ExpressCard 227 MagSafe Board, Trackpad 228
MacBook Pro (17-inch, Mid 2010) Basics — Manual Updates 8 2010-06-11 Manual Updates Updated 11 June 2010 Troubleshooting: • General Troubleshooting: Resetting the System Management Controller (SMC): Updated steps 3 and 4 Updated 14 May 2010 Basics: • Serial Number Location: Transfering the Serial Number: Added reference to serial number format article CP1099 • General Information: Required Tools: Updated versions of Apple Service Diagnostic and Apple Hardware Test • General Information: Keycap Replacement: Added section about new keycap replacement kit Troubleshooting: • Symptom Charts: Input/Output Devices: Built-In Keyboard Does Not Work Properly: Revised step 1 of Deep Dive table for keycap kit reference • Symptom Charts: Input/Output Devices: Specific Keys Don’t Work Properly: Revised step 5 of Quick Check table for keycap kit reference Apple Technician Guide introduced 13 April 2010 Feedback We want your feedback to help improve this and future Technician Guides! Please email any comments to [email protected]
© 2010 Apple Inc. All rights reserved. Apple Technician Guide Basics MacBook Pro (17-inch, Mid 2010)
MacBook Pro (17-inch, Mid 2010) Basics — Overview 10 2010-06-11 Overview Specifications The MacBook Pro (17-inch, MId 2010) computer features a 2.53 GHz Intel Core i5 or 2.66 GHz Intel Core i7 processor, NVIDIA GeForce GT 330M graphics processor, and aluminum unibody enclosure. For full technical specifications, refer to AppleCare Tech Specs: http://support.apple.com/specs/