Apple macbook pro 17 inch mid 2010 User Manual
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MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 41 2010-06-11 4. Remove I/O device where possible to pinpoint faulty device: - Disconnect camera cable from display assembly (for, camera, and Ambient Light Sensor). Camera cable can be disconnected without affecting startup and test. - Disconnect AirPort/Bluetooth card to isolate AirPort/ Bluetooth functionality. - Disconnect optical drive cable to isolate optical drive. - Disconnect hard drive cable to isolate hard drive. -Memory cards can be removed, relocated, or tested with known-good memory. Because system will run on one card, this is a useful test for finding bad memory or bad memory slot. If issue remains after testing I/O device, replace with known- good part(s) to confirm issue resolved. YesSystem starts up when I/O device removed, replace affected I/O device or module containing it.: -If Camera cable connection is crashing system, replace display module for damaged Camera/ALS cable. -If AirPort /BlueTooth card presence is crashing system, replace AirPort/BlueTooth flex cable and retest. If issue still happens with new cable, replace AirPort /BlueTooth card -If optical drive presence is crashing system, replace optical drive cable and retest. If issue remains try with known-good optical drive. If still issue, replace optical drive. -If hard drive presence is crashing system, replace hard drive cable and retest. If issue remains, try with known-good hard drive. If still issue, replace hard drive. -Reseat memory or replace suspect memory with known- good Apple memory. L14 X03 N13 X03 J03 X03 H01 X01 NoSymptoms unchanged, go to step 5 5. Start up from optical drive or known-good OS. Attempt to start up with original or product install disc, or from an external hard drive with product OS installed, and verify if system starts without kernal panic. YesKernel panics stop alternate OS from running. Run ASD/ DiskUtility to repair and test hard drive. If repair attempts fail, repartition hard drive and reinstall OS. Replace hard drive if restore fails. H03 NoSymptoms unchanged, go to Step 6
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 42 2010-06-11 6. Disconnect display assembly and test with known-good display assembly or external monitor. Verify if system now starts up without kernel panic/ freeze. YesReplace display module. L14 No Go to step 7 7. Check for thermal values and fan running speed Run ASD to check for fan and sensors test, and verify if ASD does not report any overtemp, failing sensor, or fan. YesNo thermal fail detected - Replace logic board with matching symptom: - If hang or freeze - If Kernel Panic/system crashes M05 M06 NoIf sensor test failed, reseat sensor connections on logic board and retest. If still failing, replace sensor or part where it is located (top case, display, other) : If top case sensor failed If display sensor failed If logic board sensor failed If fan test failed, replace fan. If overtemp , replace heatsink. X99 L14 M18 X03 X10
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 43 2010-06-11 Battery Run Time Too Short Quick Check SymptomQuick Check Battery Run Time Too Short Battery runs out of power very quickly (less than two hours) 1. Check if the battery is covered under a repair extension program. Use the “Portable Computer Battery Screening Process for Apple Service Providers” (Knowledge Base CP165). 2. Verify no applications have runaway processes with the CPU. See “Runaway applications can shorten battery runtime” (Knowedge Base TS1473). 3. Use “Apple Portables: Battery Life” (Knowledge Base HT1466) to screen for short battery run time. If replaced for run time too short, regardless of warranty coverage, use symptom code P09 if replaced. Won’t Run on Power Adapter Alone Unlikely cause: RAM, display assembly, hard drive, optical drive, top case, speakers, camera, microphone Quick Check SymptomQuick Check Won’t Run on Power Adapter Alone Runs on battery but not on power adapter only. 1. Verify proper wattage adapter is being used. 2. Check for dirty or stuck pins on the MagSafe connectors, both on the adapter and the computer. 3. Connect the AC adapter to known-good power source. 4. Verify power cord or plug is properly attached to AC adapter and MagSafe cable is not damaged. 5. Reset SMC by pressing the (left) Shift-Control- Option keys along with the power button once.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 44 2010-06-11 Deep Dive CheckResultActionCode 1. With battery removed, verify if a known-good AC adapter starts up ,runs the system and shows MagSafe LED status. YesConfirm user’s AC adapter as bad and replace. P14 NoVerify MagSafe board cable seating to logic board. Go to step 2 2. Verify if a known-good power adapter’s LED light up either green or amber. YesSMC on logic board senses AC power adapter. Go to step 3 NoReplace the MagSafe board. Go to step 3. 3. Disconnect battery and verify if the unit also runs on a known- good power adapter. YesIssue resolved.X03 NoReplace logic board..M01 Power Adapter Issue Unlikely cause: logic board, RAM, display assembly, hard drive, optical drive, top case, speakers, camera, microphone Quick Check SymptomQuick Check Power Adapter Issue • No power • No Power LED • Non-operational • Stuck /broken pin 1. Connect AC adapters MagSafe connector to the computer. The LED on the connector should be green or amber. 2. Verify power cord, or plug, is firmly attached to AC adapter. 3. Verify AC power source is supplying AC power. 4. Check for dirty or stuck pins on the MagSafe connectors, both on the adapter and the computer. Use and cleaning of power adapter with MagSafe 5. Reset SMC by pressing the (left) Shift-Control- Option keys along with the power button once.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 45 2010-06-11 Deep Dive CheckResultActionCode 1. Verify if the MagSafe LED is green or amber while connecting a known-good AC adapter on system. YesSMC on logic board senses AC power adapter and enabled power. Go to step 4. NoVerify MagSafe interconnect board is connected to logic board. Go to step 2 2. Verfiy that the unit runs on a known-good AC power adapter only. YesIssued resolved.P99 NoReplace the MagSafe interconnect board. Go to step 3. 3. Verify the MagSafe LED is green or amber while connecting known-good power adapter on system. YesBad MagSafe interconnect board. Issue resolved. X03 NoGo to step 4 4. Verify if the original power adapter has stuck or bent pins on the MagSafe connector end. Yes Replace power adapter.P15 NoGo to step 5 5. Verify if the cable or duckhead have visible damage. Yes Replace cable or duckhead.P16 NoGo to step 6 6. Check that LED on MagSafe connector is displaying both green (if battery charged) and orange (when charging). YesVerify adapter with known- good unit and original unit and troubleshoot source of error NoReplace power adapter.P03
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 46 2010-06-11 Noise / Hum / Vibration Unlikely cause: RAM, display assembly, top case, camera, microphone, battery Quick Check SymptomQuick Check Noise / Hum / Vibration Computer or AC adapter emits a noise or vibration. 1. Verify and reproduce the source of the noise from the computer / adapter with the customer. 2. If the AC adapter is the source of the noise disconnect and try a known-good adapter. ( a small amount of hum or vibration is normal with AC adapters ). Deep Dive CheckResultActionCode 1. Verify if the use of a known- good AC adapter eliminates the noise/vibration. YesReplace AC adapter.P04 NoGo to step 2 2. Verify if the noise is heard through the speakers and / or connected headphones. YesGo to step 3 NoGo to step 4 3. Disconnect any peripheral devices, cards, or cables attached to the unit. Verify the noise is gone. YesCheck for possible ground loop. NoGo to step 6 4. Locate the source of the noise. Verify if the noise comes from the optical drive usage. YesCheck with a different media disc. Possible issue with disc label or out of balance media. If not related to media, and noise is above normal level, replace optical drive. J04 NoGo to step 5
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 47 2010-06-11 5. Verify if the noise is coming from the hard drive. YesIt is normal for drives to produce noise when they spin up or the heads move. Replace drive if noise is above normal levels. H06 NoGo to step 6 6. Verify if the noise is coming from the fan. YesThe fan(s) are generally running in a slow mode, but may accelerate when intensive processing is required (calculation, 3D gaming, or screen saver animation). If still beyond expected sound level, check for interference of fan with other mechanical element of system (foam, bracket, shield) before replacing a noisy fan. X03 NoGo to step 7.P04 7. Noise maybe related to interference from other electrical devices operating near the computer, or on the same AC power source. Verify if noise is gone when operating in a different location on a different AC circuit. YesPerhaps operating the unit with a surge suppressor will eliminate or reduce the noise. Change location of use or limit use of other device that is inducing the noise. NoReplace logic board.M99
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 48 2010-06-11 Burnt Smell / Odor Unlikely cause: Enclosure Quick Check SymptomQuick Check Burnt Smell / Odor Computer or power adapter emits an odor or smell of smoke. 1. Disconnect the battery and AC adapter from the computer. 2. Attempt to identify the source of the odor. Visual clues are component damaged like capacitor chip popped or burn marks. Deep Dive CheckResultActionCode 1. Verify if the source of the odor has been identified. YesReplace the affected part.P08 NoGo to step 2 2. Verify if there are any burn marks visible on components. YesReplace the affected part.P08 NoGo to step 3 3. Refer to Liquid Contact Indicators. Verify if any of the liquid spill sensors turned red. YesFor more information, refer to Knowledge Base article http://support.apple.com/ kb/HT3400: “About Liquid contact indicators on portable computers. Go to step 4 4. Verify if the computer is operating normally. YesThis could be related to normal operation. Also check for accidental damage cause using Knowledge Base article http://support.apple.com/ kb/CP161”. NoPlease refer to best related troubleshooting section. If after inspecting the unit you feel there is a possible safety issue with the computer or AC adapter, please notify Apple.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 49 2010-06-11 Battery Leaking or Swollen Quick Check SymptomQuick Check Battery Leaking or Swollen • Trackpad button does not work • Battery pack case has opened. • Bottom cover cannot be reinstalled 1. Check if the battery is covered under a repair extension program. Reference: MacBook, MacBook Pro (15-inch) or MacBook Pro (17-inch) with swollen battery article (Knowledge Base TS2358). 2. Use the “Portable Computer Battery Screening Process for Apple Service Providers” (Knowledge Base CP165) and use “Battery pack is visibly deformed” case under section 2E. Use symptom code P13. Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify if existing symptom code applies to the issue reported by the customer. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 50 2010-06-11 Communications Ethernet Port/Device Issue Unlikely cause: power adapter, battery, speakers, optical drive, hard drive, fan, camera, microphone, top case, display assembly, AirPort / Bluetooth card Quick Check SymptomQuick Check Ethernet Port/Device Issue • No Ethernet device present • Unable to access network resources • Ethernet device shows no connection • Ethernet device unable to get an IP address • Slow network performance 1. Check the network cable for damage, try a known good Ethernet cable – CAT5 or better recommended for 100Mbps+ connections. 2. Check Ethernet ports on Mac and wall/switch for dust, debris, damage or bent pins. 3. Ensure distance from networking infrastructure is less than 300 feet / 105 meters. 4. Verify port, cable and network hardware with a known good system. Isolate firewall, MAC address filtering or hardware access control devices. 5. Check system logs. Isolate OS by starting up from original product install media (10.6.x) or compatible known good Mac OS. Deep Dive CheckResultActionCode 1. Visually inspect Ethernet connector to ensure all pins will make physical contact with CAT5 network cable. YesEthernet interface contacts are good. Go to step 2. NoPins are damaged or bent flat, replace logic board. M10 2. Isolate OS by booting from original install media. Verify Network Link status active by using Network Utility on install DVD. If the Ethernet interface (en0) Link Status is inactive, recheck physical connect and link activity indicator on hub/ switch. YesEthernet interface (en0) Link Status is active, go to step 3. NoIf connection is OK on known- good system, replace logic board. M10