3Com Palmone VII Organiser Instructions Manual

							Appendix B Page 243
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your organizer is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
8 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display all of the records for the 
application.
nCheck Security and make sure that the 
Private Records setting is set to Show 
private records.
nIn To Do List, tap Show and check 
whether Show Only Due Items is 
selected. 
I am having 
problems listing 
memos the way I 
want to see them.nIf you cannot manually arrange the 
order of the memos in the List screen, 
check the Memo Preferences setting. 
Make sure that Sort by is set to Manual.
nIf you choose to view your memos 
alphabetically on Palm Desktop 
software and then perform a HotSync 
operation, the memos on your 
organizer still appear in the order 
defined in the Memo Preferences 
setting. In other words, the sort settings 
that you use with Palm Desktop 
software are not transferred to your 
organizer.
I created an event in 
Date Book, but it 
doesn’t appear in the 
Week View.In the Week View, you cannot select 
overlapping events that have the same start 
time. If you have two or more events with 
the same start time, choose the Day View 
for the particular day to see the overlapping 
events. 
						

							Page 244  Frequently Asked Questions
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nClick the HotSync Manager, choose 
Setup, and click the Local tab. Check 
that the Serial Port setting displays the 
correct serial (COM) port where your 
cradle is attached.
nMake sure the cradle is connected 
securely.
I did a HotSync 
operation, but one of 
my applications did 
not synchronize.Click the HotSync Manager and choose 
Custom. Check that the correct conduit is 
active. 
I am using Outlook 
as my PIM, but I 
cannot do a HotSync 
operation.nClick the HotSync Manager and choose 
Custom. Check that the correct conduit 
is active.
nCheck that the correct conduit is 
installed. Reinstall the HotSync 
Manager and make sure the correct 
conduit is selected.
I cannot launch the 
HotSync Manager.nMake sure you are not running another 
program, such as America Online, 
CompuServe, or WinFax, that uses the 
serial port you selected in the Setup 
dialog box.
nUninstall and then reinstall Palm 
Desktop software. 
						

							Appendix B Page 245
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.Try each of these in turn:
nMake sure HotSync Manager is 
running. If HotSync Manager is 
running, exit and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nCheck the cable connection between the 
cradle and the serial port on your 
computer.
nMake sure you selected the correct 
serial port on the Local tab in the Setup 
dialog. It should be set to the port where 
you connected the cradle.
nTry a lower baud rate setting on the 
Local tab in the Setup dialog.
nMake sure you are not running another 
program, such as America Online, 
CompuServe, or WinFax, that uses the 
serial port you selected in the Setup 
dialog box.
nRead the HotSync Log for the user 
account for which you are performing a 
HotSync operation.
nMake sure your organizer is seated in 
the cradle correctly.
nMake sure the gold-plated connectors 
on the cradle and your organizer are 
clean. Use a pencil eraser to clean them. 
						

							Page 246  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected 
to the phone line. 
nMake sure Modem is checked in the 
HotSync Manager menu.
nMake sure the modem you are using 
with your organizer has an on-off switch. 
Your organizer cannot “wake up” a 
modem that has an auto-off feature.
nConfirm that the Setup String in the 
Setup dialog box configures your 
modem correctly. You may need to select 
a different Modem Type or enter a 
custom Setup String. Most modems have 
a Setup String that causes them to send 
initial connection sounds to a speaker. 
You can use these sounds to check the 
modem connection.
nConfirm that the Speed setting in the 
Setup dialog box is appropriate for your 
modem.
nIf you have problems using the As Fast 
As Possible option or a specific speed, try 
using a slower speed.
nMake sure you are not running another 
program, such as America Online, 
CompuServe, or WinFax, that uses the 
serial port you selected in the Setup 
dialog box. 
						

							Appendix B Page 247
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)nMake sure your modem resets before 
you try again. (Turn off your modem, 
wait a minute, then turn it back on.) 
Check the following on your organizer:
nConfirm that your modem is turned on.
nMake sure the dialing instruction dials 
the correct phone number. 
nIf you need to dial an outside line 
prefix, make sure you selected the Dial 
Prefix option on your organizer and 
entered the correct code.
nIf the telephone line you are using has 
Call Waiting, make sure you selected 
the Disable call waiting option under 
Modem Sync Phone Setup on your 
organizer and entered the correct code.
nMake sure the telephone line you are 
using is not noisy, which can interrupt 
communications.
nMake sure your modem resets before 
you try again. (Turn off your modem, 
wait a minute, then turn it back on.) 
						

							Page 248  Frequently Asked Questions
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm 
Computing platform 
device.nConfirm that your organizer and the 
other Palm VII organizer are between 
ten centimeters (approximately 4) and 
one meter (approximately 39) apart, 
and that the path between the two 
devices is clear of obstacles. Beaming 
distance to other Palm Computing 
platform devices may be different.
n  Move your organizer closer to the 
receiving device.
When someone 
beams data to my 
organizer, I get a 
message telling me it 
is out of memory.n  Your organizer requires at least twice 
the amount of memory available as the 
data you are receiving. For example, if 
you are receiving a 30K application, you 
must have at least 60K free.
n  Perform a soft reset. See “Performing a 
soft reset” in Appendix A. 
						

							Appendix B Page 249
Password problems
ProblemSolution
I forgot the 
password, and my 
organizer is not 
locked.You can use Security to delete the 
password. If you do this, your organizer 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1. Use the Palm Desktop software and 
the cradle to synchronize your data.
2. Tap Forgotten Password in Security 
to remove the password and delete 
all private records.
3. Perform a HotSync operation to syn-
chronize your data and restore the 
private records by transferring them 
from your computer to your 
organizer.
I forgot the password 
and my organizer is 
locked.If you assign a password and lock your 
organizer, you must perform a hard reset to 
continue using your organizer. See 
“Performing a hard reset” in Appendix A 
for more information.
I forgot the password 
to my Palm.Net 
service account.Visit http://www.palm.net, or contact 
Customer Care. See the Getting Started 
guide for contact information. 
						

							Page 250  Frequently Asked Questions
Technical support and customer care
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. For support e-mail addresses 
and phone numbers, see the Getting Started guide, which comes with 
your organizer.
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
nThe name and version of the computer operating system you are 
using
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of organizer software you are using and available 
memory
To find version and memory information:
1. Tap the Applications icon  . 
2. Tap the Menu icon  . 
3. Tap App, and then tap Info.
4. Tap Version to see version numbers, and tap Size to see the amount 
of free memory, in kilobytes.
Note:Many third-party add-on applications have been designed for 
the Palm Computing platform. Unfortunately, we are not able 
to support such a large number of third-party applications. If 
you are having a problem with a third-party application, please 
contact the developer or publisher of that software. 
						

							Appendix C Page 251
Appendix C
Creating a Custom 
Expense Report
This section explains how to modify existing Expense application 
templates and how to create your own custom expense report 
templates for use with the Expense application.
Note:This section assumes that you are familiar with Microsoft 
Excel or a similar spreadsheet application. If you are not 
familiar with Microsoft Excel, consult your company’s 
Information Services department or another experienced user.
About mapping tables
Before creating or modifying an Expense template, it’s important to 
understand the function of the Palm™ Desktop organizer software 
Expense application. In simple terms, the Expense application is 
designed to move Expense data from your organizer into a Microsoft 
Excel spreadsheet.
Each Expense item stored in your organizer represents a group of 
related data. The following data can be associated with an expense 
item:
nCategorynPayment Currency
nDatenVendor
nExpense TypenCity
nAmountnAttendees
nPayment MethodnNote
When you perform a HotSync
® operation between your organizer and 
Palm Desktop software on your computer, the Expense data is stored 
on your computer (in a file named Expense.txt). When you open the 
Expense application in Palm Desktop software, an Excel macro starts, 
and populates an expense template with your data based on the rules 
specified in a spreadsheet file named Maptable.xls. 
The Maptable.xls file is an editable spreadsheet that functions as a 
“mapping table.” The function of the mapping table is to guide the 
Excel macro in extracting the Expense data. The mapping table tells  
						

							Page 252  Creating a Custom Expense Report
the Excel macro how large the spreadsheet is and provides the data-
cell layout of the Excel template used for the Expense Report.
Customizing existing sample templates
Four sample Expense Report templates come with Palm Desktop 
software. These templates are stored in the Template folder (which is 
in the same folder as Palm Desktop software). 
If the layout of one (or more) of these templates is appropriate for your 
reporting needs, you can easily customize the templates with your 
company name and other information.
To customize a sample Expense Report template:
1. Make a backup copy of the contents of the Template folder.
2. Double-click the name of the sample template you want to modify 
to open it in Microsoft Excel.
3. Make any changes that you want to the names (or other 
information) in the sample template.
Important:Do not insert rows or columns in the sample template. 
Doing so changes the way your Expense data maps to the 
template and causes errors. If you want to move the cells 
to a different location or add or delete rows or columns, 
you have to make changes to the Maptable.xls file.
Note:You can insert your own company logo without changing 
the Maptable.xls file. If you change the file name, 
however, you need to make a corresponding change in 
the Maptable.xls file.
You can also rename cells without changing the 
Maptable.xls file, provided that the expense type 
corresponds to your organizer data. For example, you can