3Com Palmone VII Organiser Instructions Manual
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Appendix A Page 233 Proper use of the antenna The antenna of your organizer is designed to be durable and can easily withstand years of normal use. It is a movable part, however, so it’s important to handle it with care. Keep these points in mind as you use the antenna: nDo not lift or drag your organizer by the raised antenna. nDo not bend the antenna. nWhen you raise the antenna, you feel three clicks at its three positions: 90 °, 135°, and 180°. We recommend that you transmit or receive data only after you raise the antenna at least to 90 °. nWhenever you’re not using an application that performs wireless transactions, keep the antenna fully lowered. nBefore you use the wireless features of your organizer, please observe the guidelines or prohibitions on the use of wireless devices in your current location. For example, when you are on an airplane, do not raise the antenna or use the wireless features at times when the Federal Aviation Administration (FAA) or airline regulations prohibit the use of cellular phones. You can, of course, use all other applications of your organizer in accordance with airline regulations for electronic devices. If the antenna is damaged, you can remove it and replace it with another antenna. For information on ordering a new antenna, visit the web site http://www.palm.net. Important:Do not remove the antenna until you have a new antenna ready to install. Using the wireless features without an antenna can damage your organizer. To remove the antenna: 1. Perform a HotSync operation, and then turn off your organizer. 2. Remove the AAA batteries. Important:When you remove the batteries, the built-in backup power of your organizer maintains memory data. If you encounter any difficulties or delays while you’re replacing the antenna, however, we recommend that you reinstall the batteries and wait a few minutes for the backup power to recharge. Then start the replacement process again. 3. Raise the antenna to 180 °.
Page 234 Maintaining Your Organizer T o b e su r e th e a n t e n n a i s ra i s e d t o 18 0°, place the organizer face down on a flat surface and flatten the antenna against the sur- face. 4. Grasp the antenna close to the pivot point with your thumb and index finger. 5. Using your thumb, firmly push the antenna out of the pivot point. Note:After you remove the antenna, be careful not to change the alignment of the pivot point. To insert the new antenna: 1. Holding the antenna in the 180° position, insert the contact pin into the center hole of the pivot point. 2. Align the transverse pin with the opening for it in the pivot point. Push the antenna the rest of the way into the pivot point until you feel the antenna snap into place. 3. Lower the antenna. Contact pin Pivot point Transverse pin
Appendix A Page 235 4. Put the AAA batteries back in. 5. If necessary, perform a HotSync operation to restore your data. Resetting your organizer Under normal circumstances, you will not have to use the reset button. On rare occasions, however, your organizer may no longer respond when you press buttons or tap the screen. In this case, you need to reset your organizer so that it will work again. Performing a soft reset A soft reset tells your organizer to stop what it’s doing and start over again. All records stored in your organizer are retained with a soft reset. Tip:The stylus that comes with your organizer has a reset tool inside. To use the tool, unscrew the top of the stylus. To perform a soft reset: nUse the reset tool, or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your organizer. After a soft reset, the Welcome screen appears, followed by the General Preferences screen (to set time and date). Reset button
Page 236 Maintaining Your Organizer Performing a hard reset With a hard reset, all records stored in your organizer are erased. Never perform a hard reset unless a soft reset does not solve your problem. After performing a hard reset, you can transfer the data in Palm™ Desktop software to your organizer by performing a HotSync operation. To perform a hard reset: 1. Hold down the power button on the front panel of the organizer. 2. While holding down the power button, use the reset tool, or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button. 3. Release the reset button, and then release the power button. 4. When a message appears on the organizer screen warning that you are about to erase all the data stored on your organizer, do one of the following: Press the upper half of the scroll button on the front panel of the organizer to complete the hard reset and start Setup. Press any other button to perform a soft reset. Besides erasing all records, note these results of a hard reset: nThe current date and time are retained. nFormats Preferences and other settings are restored to their initial default settings. nPreloaded query applications reappear on your organizer. Other add-on applications, however, are deleted from your organizer, so you need to re-install them. nIf you use a proxy server other than the Palm.Net proxy server, you must re-enter its IP address. See “Wireless preferences” in Chapter 8 for details. To restore your data after a hard reset: Important:Be sure to perform a HotSync operation before you use the Check & Send command in the iMessenger application. 1. Click the HotSync icon Ô in the Windows system tray (bottom- right corner of the taskbar).
Appendix A Page 237 2. From the HotSync Manager menu, choose Custom. 3. Select the appropriate user name from the list. 4. Select an application in the Conduit list. 5. Click Change. 6. Select Desktop overwrites handheld. Note:Changing the HotSync setting from the default affects only the next HotSync operation. Thereafter, the HotSync actions revert to their default settings. 7. Click OK. 8. Repeat steps 4 through 7 to change conduit settings for other applications. 9. Click Done to activate your settings. 10. Perform a HotSync operation.
Appendix B Page 239 Appendix B Frequently Asked Questions If you encounter a problem with your organizer, please search the following areas before you contact Customer Care or Technical Support: nThe solutions offered in this chapter nThe README file and HelpNotes located in the folder where you installed Palm™ Desktop organizer software on your computer (or on your installation CD-ROM or diskettes) nThe Palm Desktop online Help nThe latest Palm VII™ organizer customer support information on http://www.palm.net If you are unable to find a solution in these areas, contact Customer Care or Technical Support. For e-mail addresses and telephone numbers, see the Getting Started guide, which comes with your organizer. Note:Many third-party add-on applications have been designed for the Palm Computing ® platform. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software. Software installation problems ProblemSolution When I install Palm Desktop software I get an error that a modem is attached to my serial port, but there is no modem attached.Take your organizer out of the cradle and install again.
Page 240 Frequently Asked Questions Operating problems ProblemSolution I don’t see anything on my organizer’s screen. Try each of these in turn: nAdjust the contrast control. nMake sure batteries are installed properly. nReplace the batteries. If your organizer still does not operate, try a soft reset. See “Resetting your organizer” in Appendix A. I get a warning message telling me my organizer memory is full. nPurge the Date Book, To Do List, Mail, and iMessenger™ applications. This removes records that you deleted from these applications from memory. You may need to perform a HotSync ® operation to recover the memory. nDelete unused memos and records. If necessary, you can save these records. See “Deleting records” in Chapter 4. nIf you have installed additional applications on your organizer, remove them to recover memory. See “Removing applications” in Chapter 3. My organizer keeps turning itself off.Your organizer is designed to turn itself off after a period of inactivity. This period can be set at one, two, or three minutes. Check the Auto-off setting. See “General preferences” in Chapter 8. My organizer is not making any sounds.Check the System Sound setting. See “General preferences” in Chapter 8. My organizer has frozen. Perform a soft reset. See “Resetting your organizer” in Appendix A.
Appendix B Page 241 Tapping and writing problems ProblemSolution When I tap the buttons or screen icons, my organizer activates the wrong feature.Calibrate the screen. See “Digitizer preferences” in Chapter 8. When I tap the Menu icon , nothing happens.Not all applications or screens have menus. Try changing to a different application. I can’t get my organizer to recognize my handwriting.nFor your organizer to recognize handwriting input with the stylus, you need to use Graffiti ® writing. See “Using Graffiti writing to enter data” in Chapter 2. nMake the Graffiti character strokes in the Graffiti writing area, not on the display part of the screen. nWrite Graffiti strokes for letters in the left-hand side, and the strokes for numbers in the right-hand side of the Graffiti writing area. nMake sure that Graffiti is not shifted into extended or punctuation modes. nSee “Graffiti tips” in Chapter 2 for tips on increasing your accuracy when you write Graffiti characters.
Page 242 Frequently Asked Questions Wireless problems ProblemSolution The signal strength is weak.nMake sure the antenna is pointing straight up, perpendicular to the ground: If you hold your organizer in your hand, raise the antenna to 135 °. If you lay it on a table or other surface parallel to the ground, raise the antenna to 90 °. Tap the Diagnostics icon . Then monitor the signal strength while you try the following solutions: nMove away from your original location, five to ten feet in any direction. nIf you are indoors, stand near a window, or move outdoors. nOpen metal blinds on windows. nIf you are in an underground parking lot or other space below street level, move to a location aboveground. nIf you are in a crowd, move to a less crowded area. nIf you’re in a vehicle, keep your organizer level with the windshield. The metal frame of the vehicle shields radio signals. Mountains and buildings may also block signals. nIf you’re outdoors, move away from overhead electrical wires. Move from under trees. I forgot the password to my Palm.Net™ service account.Visit http://www.palm.net, or contact Customer Care. See the Getting Started guide for contact information.