Xerox WorkCentre PE220 User Manual

9 Troubleshooting 
Xerox PE2209-3
Exit Misfeed
1.Remove any remaining page(s) 
from the ADF.
2.Open the ADF cover.
3.Remove the misfed documents 
from the document output tray
4.Close the ADF cover. Then load 
the removed page(s), if any, back 
into the ADF.
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9-4Xerox PE220
Clearing Paper Jams
When a paper jam occurs, “Paper Jam” appears on the display. Refer to the 
table below to locate and clear the paper jam.
To avoid tearing the paper, pull out the jammed paper gently and slowly. 
Follow the instructions in the following sections to clear the jam. 
In the Tray
1.Remove the jammed paper in 
the tray by gently pulling it 
straight out.
If there is any resistance and the 
paper does not move when you 
pull, or if you cannot see the 
paper...

9 Troubleshooting 
Xerox PE2209-5
In the Manual Tray
1.Remove the jammed paper in the 
tray by gently pulling it straight 
out.
If there is any resistance and the 
paper does not move when you 
pull, or if you cannot see the paper 
in this area, check the fuser area 
around the print cartridge. See In 
the Fuser Area or Around the Print 
Cartridge – page 9-5. 
2.Open and close the front door to 
resume printing.
In the Fuser Area or Around the Print Cartridge
WARNING: The fuser area is hot. Take care...

9 Troubleshooting 
9-6Xerox PE220
4.Remove the jammed paper by 
gently pulling it straight out.
5.If necessary, push the manual 
tray back into the machine.
6.Reinstall the print cartridge and 
close the front door. Printing 
automatically resumes.
In the Paper Exit Area. 
1.Open and close the front door. 
The jammed paper automatically 
exits the machine.
If the paper does not exit, 
continue to step 2.
2.Gently pull the paper out of the 
output tray
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9 Troubleshooting 
Xerox PE2209-7
3.If there is any resistance and the 
paper does not move when you 
pull, or if you cannot see the 
paper in the output tray, open the 
rear cover by pulling the tab on it.
4.Remove the jammed paper by 
gently pulling it straight out.
WARNING: It is hot inside the 
machine. Take care when 
removing paper.
5.Close the rear cover.
6.Open and close the front door to 
resume printing
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be...

9 Troubleshooting 
9-8Xerox PE220
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in the tray.
• Use only recommended print materials. Paper Specifications on page 10-
6.
• Ensure that the recommended print side of print materials is facing up in 
the tray.
Clearing LCD Error Messages
DisplayMeaningSuggested Solutions
Cancel?
1:Yes  2:NoYour machine’s memory 
has become full while 
trying to store a 
document into memory.To cancel the fax job, press the 
1 button to accept...

9 Troubleshooting 
Xerox PE2209-9
Group Not
AvailableYou have tried to select 
a group location 
number where only a 
single location number 
can be used, such as 
when adding locations 
for a broadcast 
operation.Use a speed dial number or dial 
a number manually using the 
number keypad.
Incompatible The remote machine 
did not have the 
requested feature, such 
as a delayed 
transmission.
This message also 
occurs if the remote 
machine does not have 
enough memory space 
to complete the 
operation...

9 Troubleshooting 
9-10Xerox PE220
Memory Full The memory is full.Delete unnecessary documents 
and retransmit after more 
memory becomes available. 
Alternatively, split the 
transmission into more than one 
operation.
No Answer The receiving fax 
machine has not 
answered after several 
redial attempts.Try again. Make sure that the 
receiving machine is 
operational.
No Cartridge 
DetectedThe print cartridge is 
not installed.Install the print cartridge. See 
Installing the Smart Kit ® 
Print Cartridge...

9 Troubleshooting 
Xerox PE2209-11
Remove Documents 
from ADFThe Favorite Copy 
button is set to Clone, 
Autofit, ID Card Copy or 
Poster and you press 
the button.The Clone, Autofit, ID Card 
Copy or Poster feature does not 
work with ADF. Remove the 
documents in the ADF.
Retry Redial? The machine is waiting 
for a specified time 
interval to redial a 
previously busy station.You can press Enter to 
immediately redial, or Stop/
Clear to cancel the redial 
operation.
Scanner Locked
Unlock ScannerThe...

9 Troubleshooting 
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Solving Other Problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, please call for service.
Paper Feeding Problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. See Clearing Paper Jams on 
page 9-4
.
Paper sticks together. Ensure that there is not too much paper in the tray. The 
tray can hold up to...