Xerox WorkCentre PE220 User Manual

9 Troubleshooting 
Xerox PE2209-13
Printing Problems
ConditionPossible causeSuggested solutions
The machine 
does not print.The machine is not 
receiving power.Check the power cord connections. 
Check the power switch and the 
power source.
The machine is not 
selected as the default 
printer.Select 
your printer as your default 
printer in your Windows.
Check the machine for 
the following:
The front door is not 
closed.
Paper is jammed.
No paper is loaded.
The print cartridge is not 
installed.After...

9 Troubleshooting 
9-14Xerox PE220
The machine 
selects print 
materials from 
the wrong 
paper source.The paper source 
selection in the printer 
properties may be 
incorrect.For many software applications, the 
paper source selection is found 
under the 
Paper tab within the 
printer properties. Select the correct 
paper source. For details, refer to 
Printing chapter on page 5-1.
A print job is 
extremely slow.The job may be very 
complex.Reduce the complexity of the page 
or adjust the print quality...

9 Troubleshooting 
Xerox PE2209-15
Pages print, 
but are blank.The print cartridge is 
defective or out of toner.Redistribute the toner, if necessary. 
See 
Redistributing Print Cartridge 
Toner on page 8-6
.
If necessary, replace the print 
cartridge.
The file may have blank 
pages.Check the file to ensure that it does 
not contain blank pages.
Some parts, such as the 
controller or the board, 
may be defective.Contact a service representative.
An error occurs 
repeatedly 
when you are 
printing with...

9 Troubleshooting 
9-16Xerox PE220
Printing Quality Problems
If the inside of the machine is dirty or paper has been loaded improperly, you 
may notice a reduction in print quality. See the table below to clear the 
problem. 
ConditionSuggested solutions
Light or faded 
printIf a vertical white streak or faded area appears on the page:
The toner supply is low. You may be able to temporarily
 extend the print cartridge life. 
Redistributing Print 
Cartridge Toner on page 8-6
 If this does not improve the...

9 Troubleshooting 
Xerox PE2209-17
Vertical linesIf black vertical streaks appear on the page:
The drum inside the print cartridge has probably been 
scratched. Remove the print cartridge and install a new one. 
Replacing the Smart Kit ® Print Cartridge on page 8-7.
If white vertical streaks appear on the page:
The surface of the LSU part inside the machine may be dirty. 
Clean the LSU (
Cleaning the Inside on page 8-3). 
Contact a service representative.
Gray backgroundIf the amount of background...

9 Troubleshooting 
9-18Xerox PE220
Background 
scatterBackground scatter results from bits of toner randomly 
distributed on the printed page. 
The paper may be too damp. Try printing with a different 
batch of paper. Do not open packages of paper until 
necessary so that the paper does not absorb too much 
moisture.
If background scatter occurs on an envelope, change the 
printing layout to avoid printing over areas that have 
overlapping seams on the reverse side. Printing on seams 
can cause...

9 Troubleshooting 
Xerox PE2209-19
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of the machine. 
Cleaning the Inside on page 8-3.
Parts of the machine may have toner on them.  If defects 
occur, the problem will likely correct itself after running five 
(5) blank sheets.
Black pagesThe print cartridge may not be installed properly. Remove 
the cartridge and re-insert it.
The print cartridge may be defective and need replacing. 
Remove the print cartridge and install a new one....

9 Troubleshooting 
9-20Xerox PE220
Copying Problems
ConditionSuggested solutions
Copies are too light or 
too dark.Use the Lighten/Darken button to darken or lighten 
the background of the copies.
Smears, lines, marks, or 
spots appears on copies.If defects are on the original, press the 
Lighten/
Darken
 button to lighten the background of your 
copies.
If no defects are on the original, clean the scan unit. 
See 
Cleaning the Scan Unit on page 8-5.
Copy image is skewed. Ensure that the original is face...

9 Troubleshooting 
Xerox PE2209-21
Scanning Problems
Fax Problems
ConditionSuggested solutions
The scanner does not 
work.Make sure that you place the document to be scanned 
face down on the document glass, or face up in the 
Automatic Document Feeder.
There may not be enough available memory to hold the 
document you want to scan. Try the Prescan function to 
see if that works. Try lowering the scan resolution rate.
Check that the USB or parallel cable is connected 
properly.
Make sure that the USB or...

9 Troubleshooting 
9-22Xerox PE220
Faxes are not received 
automatically.Fax mode should be selected. 
Make sure that there is paper in the tray.
Check to see if the display shows “Memory Full”.
The machine does not 
send.Make sure that the document is loaded in the ADF or on 
the document glass. 
“TX” should show up on the display. 
Check the fax machine you are sending to, to see if it 
can receive your fax.
The incoming fax has 
blank spaces or is of 
poor-quality.The fax machine sending you the fax...