Xerox WorkCentre M118i User Manual

Xerox CopyCentre/WorkCentre 118 User Guide 171
11 Problem Solving
The machine has built-in information to help identify and manage error messages and 
problems. It also contains troubleshooting steps to help resolve problems.
Refer to the information contained in this chapter to resolve any problem solving issues. 
In addition, the Online Support Assistant (used by Xerox Customer Support staff) offers 
solutions for issues, such as error codes, print quality, software installation, and more. 
Go to:...

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172 Xerox CopyCentre/WorkCentre 118 User Guide
were already received. You can use the Power Off Report to check the unprinted 
pages from such interruptions. Refer to Power Off Report in the Setups chapter on 
page 154.
 If the senders fax number is not set on the machine of the sender, the Recipient 
column of the Power Off Report may be blank.
Paper Jams
When paper jams inside the machine, the machine stops, sounds an alarm, and 
displays a message on the screen. Follow the...

Paper Jams 
Xerox CopyCentre/WorkCentre 118 User Guide 173
Paper Jams in Cover A – page 173
Paper Jams in Cover B – page 175
Paper Jams in Cover C – page 175
Paper Jams in Cover D – page 176
Paper Jams in Exit – page 176
Paper Jams in Trays 1, 2, 3, and 4 (2–4 are Optional) – page 177
Paper Jams in Tray 5 (Bypass Tray) – page 177
Media jams happen for a variety of reasons. Check the guidelines below to reduce the 
potential for jams in the machine.
• Use only recommended media. Refer to Supported Paper...

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174 Xerox CopyCentre/WorkCentre 118 User Guide
3.Rotate the green lever A1 in the 
direction of the arrow to feed the paper 
from the top of the fuser unit.
4.Pull out the paper from the machine in 
the direction of the arrow.
5.Close Cover A until it latches, and then 
close Tray 5 (bypass tray).
Green Lever A2
1.
Open Tray 5 (bypass tray) if necessary, 
and then open Cover A while lifting up 
the release lever.
2.If the jammed paper is inside the fuser 
unit, lower the green lever...

Paper Jams 
Xerox CopyCentre/WorkCentre 118 User Guide 175
Paper Jams in Cover B
Follow the steps below to rectify paper jams in Cover B.
1.Open Cover B while lifting up the 
release lever.
2.Remove the jammed paper.
3.Close Cover B until it latches.
NOTE: Firmly press the center of the cover 
when closing it.
Paper Jams in Cover C
Follow the steps below to clear paper jams in Cover C.
1.Open Cover C while lifting up the 
release lever.
2.Remove the jammed paper.
3.Close Cover C until it latches....

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176 Xerox CopyCentre/WorkCentre 118 User Guide
Paper Jams in Cover D
Follow the steps below to clear paper jams in the duplex kit.
1.Open Tray 5 (bypass tray), if necessary.
2.Open Cover D while lifting up the 
release lever.
3.Remove the jammed paper inside the 
duplex kit.
4.Close Cover D until it latches.
5.Close Tray 5 (bypass tray).
Paper Jams in Exit
Follow the steps below to clear paper jams in exit.
1.Open Tray 5 (bypass tray) if necessary, 
and then open Cover A while lifting...

Document Jams 
Xerox CopyCentre/WorkCentre 118 User Guide 177
Paper Jams in Trays 1, 2, 3, and 4 (2–4 are Optional)
Follow the steps below to clear paper jams in Trays 1 to 4.
1.Pull out the Tray 1, 2, 3, or 4 towards 
you.
2.Remove the jammed paper.
3.Close the paper tray.
Paper Jams in Tray 5 (Bypass Tray)
Follow the steps below to clear paper jams in Tray 5 (bypass tray).
1.Remove the jammed paper in Tray 5 
(bypass tray).
Document Jams
If a document jams in the document feeder, the machine stops, and...

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178 Xerox CopyCentre/WorkCentre 118 User Guide
2.Remove the jammed document slowly. 
When the document jams tightly in the 
document feeder roller and cannot be 
pulled out, pull it out from under the 
document feeder tray. Refer to Paper 
Jams in the Document Exit on 
page 179.
3.If a document jams under the inner 
cover while using the DADF, pull up the 
lever to open the inner cover.
4.Remove the jammed document slowly 
while holding the inner cover.
5.Close the inner cover, and...

Troubleshooting Tables 
Xerox CopyCentre/WorkCentre 118 User Guide 179
Paper Jams in the Document Exit
Follow the steps below to clear document jams in the exit.
1.Pull up the knob to open the document 
feeder cover completely.
2.Lift up the document feeder tray in the 
direction as shown.
3.Remove the jammed document slowly 
while holding the document feeder tray.
4.Close the document feeder tray, and 
then close the document feeder cover.
Troubleshooting Tables
If you are experiencing difficulties...

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180 Xerox CopyCentre/WorkCentre 118 User Guide
Symptom Recommendation
The machine will not power on. • Check the power cord.
• Check that the power switch is pressed to 
the  position.
• Check that the AC outlet is supplying 
voltage. Connect another appliance to the 
outlet to verify the voltage supply.
• Check that the  button on the 
right-hand side of the machine is not in the 
tripped (popped up) position. Push the 
button to reset.
The error indicator illuminates. • Check...