Xerox WorkCentre M118i User Manual
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Page 181
Troubleshooting Tables Xerox CopyCentre/WorkCentre 118 User Guide 181The machine displays a memory full error message.• Check with the Key Operator about available memory. • Divide the remaining pages of the job into several small jobs and run the job again. • Delete unnecessary documents to free up some memory. While scanning the document, the machine displays a message that prompts you to load paper.The sizes of paper currently loaded in the trays are not suitable for the reduction/ enlargement...
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11 Problem Solving
182 Xerox CopyCentre/WorkCentre 118 User GuideDeformed transparencies • Check that [Transparencies] is selected on
the screen. The machine automatically
adjusts for different types of media.
Transparencies tolerate less heat than
paper.
• Transparencies can be loaded only in Tray
2–4 (optional) or Tray 5 (bypass tray).
Blank output • Check that the document is loaded face up
in the document feeder.
• Check that the document is loaded face
down on the document glass.
• If the...](http://img.usermanuals.tech/thumb/82/38144/w300_Xerox_WorkCentre_M118i-181.png "Page 182
11 Problem Solving
182 Xerox CopyCentre/WorkCentre 118 User GuideDeformed transparencies • Check that [Transparencies] is selected on
the screen. The machine automatically
adjusts for different types of media.
Transparencies tolerate less heat than
paper.
• Transparencies can be loaded only in Tray
2–4 (optional) or Tray 5 (bypass tray).
Blank output • Check that the document is loaded face up
in the document feeder.
• Check that the document is loaded face
down on the document glass.
• If the...")
11 Problem Solving 182 Xerox CopyCentre/WorkCentre 118 User GuideDeformed transparencies • Check that [Transparencies] is selected on the screen. The machine automatically adjusts for different types of media. Transparencies tolerate less heat than paper. • Transparencies can be loaded only in Tray 2–4 (optional) or Tray 5 (bypass tray). Blank output • Check that the document is loaded face up in the document feeder. • Check that the document is loaded face down on the document glass. • If the...
Page 183
![Page 183
Troubleshooting Tables
Xerox CopyCentre/WorkCentre 118 User Guide 183Output is too light. • Set the [Lighten/Darken] feature to a
darker setting.
• If the toner cartridge is new, the toner may
not be dispensed. Repeat the job.
• Remove toner cartridge and shake gently
(away from clothing or carpet).
Uneven print • Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Blurred images • Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Missing...](http://img.usermanuals.tech/thumb/82/38144/w300_Xerox_WorkCentre_M118i-182.png "Page 183
Troubleshooting Tables
Xerox CopyCentre/WorkCentre 118 User Guide 183Output is too light. • Set the [Lighten/Darken] feature to a
darker setting.
• If the toner cartridge is new, the toner may
not be dispensed. Repeat the job.
• Remove toner cartridge and shake gently
(away from clothing or carpet).
Uneven print • Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Blurred images • Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Missing...")
Troubleshooting Tables Xerox CopyCentre/WorkCentre 118 User Guide 183Output is too light. • Set the [Lighten/Darken] feature to a darker setting. • If the toner cartridge is new, the toner may not be dispensed. Repeat the job. • Remove toner cartridge and shake gently (away from clothing or carpet). Uneven print • Load fresh paper. • Replace the drum cartridge. • Replace the toner cartridge. Blurred images • Load fresh paper. • Replace the drum cartridge. • Replace the toner cartridge. Missing...
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11 Problem Solving
184 Xerox CopyCentre/WorkCentre 118 User GuideImage loss • When copying a document from a larger
paper size to a smaller size, reduce the
image to fit onto the smaller paper size.
• Set a slightly smaller document size (for
example, copy 90% instead of 100%).
• Select [Auto] on the [Paper Supply]
screen.
Misfeeds in the Tray 5 (bypass tray) • Remove the paper and reload the tray. Do
not add paper to the tray when paper is
already loaded. Instead, remove the paper,
combine the...](http://img.usermanuals.tech/thumb/82/38144/w300_Xerox_WorkCentre_M118i-183.png "Page 184
11 Problem Solving
184 Xerox CopyCentre/WorkCentre 118 User GuideImage loss • When copying a document from a larger
paper size to a smaller size, reduce the
image to fit onto the smaller paper size.
• Set a slightly smaller document size (for
example, copy 90% instead of 100%).
• Select [Auto] on the [Paper Supply]
screen.
Misfeeds in the Tray 5 (bypass tray) • Remove the paper and reload the tray. Do
not add paper to the tray when paper is
already loaded. Instead, remove the paper,
combine the...")
11 Problem Solving 184 Xerox CopyCentre/WorkCentre 118 User GuideImage loss • When copying a document from a larger paper size to a smaller size, reduce the image to fit onto the smaller paper size. • Set a slightly smaller document size (for example, copy 90% instead of 100%). • Select [Auto] on the [Paper Supply] screen. Misfeeds in the Tray 5 (bypass tray) • Remove the paper and reload the tray. Do not add paper to the tray when paper is already loaded. Instead, remove the paper, combine the...
Page 185
![Page 185
Fault Codes
Xerox CopyCentre/WorkCentre 118 User Guide 185
Fault Codes
When a fault occurs, the screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the
Key Operator. The following table represents some of the fault codes and their
corresponding corrective actions. These may display in the [Error Information]
available in the Machine Status mode.
Envelope jams • Refer to Paper Jams on page 172 for
procedures.
• The...](http://img.usermanuals.tech/thumb/82/38144/w300_Xerox_WorkCentre_M118i-184.png "Page 185
Fault Codes
Xerox CopyCentre/WorkCentre 118 User Guide 185
Fault Codes
When a fault occurs, the screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the
Key Operator. The following table represents some of the fault codes and their
corresponding corrective actions. These may display in the [Error Information]
available in the Machine Status mode.
Envelope jams • Refer to Paper Jams on page 172 for
procedures.
• The...")
Fault Codes Xerox CopyCentre/WorkCentre 118 User Guide 185 Fault Codes When a fault occurs, the screen displays a message on how to clear the fault. Some faults indicate customer maintenance, while others require the attention of the Key Operator. The following table represents some of the fault codes and their corresponding corrective actions. These may display in the [Error Information] available in the Machine Status mode. Envelope jams • Refer to Paper Jams on page 172 for procedures. • The...
Page 186
11 Problem Solving 186 Xerox CopyCentre/WorkCentre 118 User Guide01xxxx The document you set in the document feeder is too short, or the document has been pulled out of the feeder. Check and reload the document. 02FFFF • An e-mail address is specified as the Speed Dial number for the forwarding destination or the number has been changed to an e-mail address, in the Administrator Transfer settings. The Administrator Transfer feature is compatible only with fax sending. Set a fax number for the...
Page 187
Fault Codes Xerox CopyCentre/WorkCentre 118 User Guide 18772xxxx 7201xx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. 7203xx 74xxxx 7403xx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. 76xxxx 7603xx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. 7604xx 7605xx 7607xx 7608xx 7609xx 77xxxx 7704xx...
Page 188
11 Problem Solving 188 Xerox CopyCentre/WorkCentre 118 User Guide8Fxxxx 8F04xx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. 8F05xx 8F0Bxx 91xxxx 9102xx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. 9107xx 92xxxx 9201xx Check the remote machine or the telephone line. If the error cannot be resolved, contact the Xerox Welcome Center. 9202xx 9207xx 9208xx 9209xx...
Page 189
Fault Codes Xerox CopyCentre/WorkCentre 118 User Guide 189B2xxxx B202xx Turn the power off and on. If the error cannot be resolved, contact the Xerox Welcome Center. B203xx B204xx B205xx B207xx B4xxxx B401xx Turn the power off and on. If the error cannot be resolved, contact the Xerox Welcome Center. B402xx B403xx B404xx B405xx B407xx B408xx B409xx B5xxxx B501xx Turn the power off and on. If the error cannot be resolved, contact the Xerox Welcome Center. B6xxxx B602xx Turn the power off and on. If...
Page 190
11 Problem Solving 190 Xerox CopyCentre/WorkCentre 118 User GuideS10001 During document scanning, the document feeder cover opened. Close the document feeder cover. S10010 The document has jammed. Open the document feeder cover and remove the documents. S10011 The document has jammed. Open the document feeder cover and remove the documents. S10012 The long page document has jammed. Open the document feeder cover and remove the documents. S10013 The short page document has jammed. Open the document...