Xerox WorkCentre 3220DN User Manual

							60 _Using USB flash memory
MANAGING USB MEMORY
You can delete image files stored on a USB memory device one by one or 
all at once by reformatting the device.
Deleting an image file
1.Insert the USB memory device into the USB memory port on your 
machine.
2. Press 
Direct USB.
3. Press the left/right arrow until  File Manage appears and press  OK.
4. Press  OK when  Delete  appears. 
5. Press the left/right arrow until the folder or file you want appears and 
press OK .
If you selected a file, the display shows the size of the file for about 
2 seconds. Go to the next step.
If you selected a folder, press the left/right arrow until the file you want to 
delete appears and press  OK.
6. Press  OK when  Yes appears to confirm your selection.
7. Press  Stop/Clear  to return to ready mode.
Formatting a USB memory device
1.Insert the USB memory device into the USB memory port on your 
machine.
2. Press 
Direct USB.
3. Press the left/right arrow until  File Manage appears and press  OK.
4. Press the left/right arrow until  Format appears and press OK .
5. Press  OK when  Yes appears to confirm your selection.
6. Press  Stop/Clear  to return to ready mode.
Viewing the USB memory status
You can check the amount of memory space available for scanning and 
saving documents.
1.Insert the USB memory device into the USB memory port on your 
machine.
2. Press 
Direct USB.
3. Press the left/right arrow until  Check Space appears and press  OK.
The available memory space appears on the display.
4. Press  Stop/Clear   to return to the ready mode.
After deleting files or reformatting a USB memory device, files cannot 
be restored. Therefore, confirm that you no longer need the data 
before deleting it.
If you see D in the front of a folder name, there are one or more 
files or folders in the selected folder.
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							Maintenance_61
maintenance
This chapter provides information for maintaining your machine and the print cartridge.
This chapter includes:
• Printing reports
• Clearing memory
• Cleaning your machine
• Maintaining the cartridge • Replacing the print cartridge
• Maintenance parts
• Managing your machine from the website
• Checking the machine’s serial number
PRINTING REPORTS
Your machine can provide various reports with useful information you will 
need. The following reports are available:
Printing a report
1.
Press Menu  until System Setup  appears on the bottom line of the 
display and press  OK.
2. Press the left/right arrow until  Report appears and press OK.
3. Press the left/right arrow until the report or list you want to print appears 
and press  OK.
To print all reports and lists, select  All Report.
4. Press OK  when Yes appears to confirm printing.
The selected information prints out.
Some reports may not appear in the display depending on options or 
models. If so, it is not applicable to your machine. 
REPORT/LISTDESCRIPTION
Configuration This list shows the status of the user-selectable 
options. You may print this list to confirm your 
changes after changing settings.
Address BookThis list shows all of the fax numbers and email 
addresses currently stored in the machine’s 
memory.
Send Report This report shows the fax number, the number of 
pages, the elapsed time of the job, the 
communication mode, and the communication 
results for a particular fax job.
You can set up your machine to automatically print 
a transmission confirmation report after each fax 
job. See page 54.
Sent Report This report shows information on the faxes and 
emails you have recently sent.
You can set the machine to automatically print this 
report every 50 communications. See page 54.
Fax RCV Report This report shows information on the faxes you 
have recently received. 
Schedule Jobs This list shows the documents currently stored for 
delayed faxes along with the starting time and type 
of each operation. 
Junk Fax ReportThis list shows the fax numbers specified as junk 
fax numbers. To add or delete numbers to or from 
this list, access the Junk Fax Setup menu.
See page 55.
Network Info. This list shows information on your machine’s 
network connection and configuration.
User Auth ListThis list shows authorized users who are allowed to 
use the email function.
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							62 _Maintenance
CLEARING MEMORY
You can selectively clear information stored in your machine’s memory.
1.Press  Menu  until System Setup  appears on the bottom line of the 
display and press  OK. 
2. Press the left/right arrow until  Clear Setting appears and press  OK.
3. Press the left/right arrow until the item you want to clear appears.
4. Press  OK when  Yes appears.
5. Press  OK again to confirm clearing.
6. Repeat steps 3 through 5 to clear another item.
7. Press  Stop/Clear   to return to ready mode.
FIRMWARE UPDATE
You can update machine firmware using  CentreWare IS.
1. Download the lastest firmware in Xerox website,  www.xerox.com
.
2. On your PC open a web browser such as Internet Explorer.
3. In the URL or Address field enter http;//xxx.xxx.xxx.xxx where x is your 
IP address and click Go  to access the web site of your machine.
4. Click  Print > File Download . 
5. Click  Browse  and select downloaded firmware file.
6. Click the blue button to send the upgrade file.
CLEANING YOUR MACHINE
To maintain print and scan quality, follow the cleaning procedures below 
each time the print cartridge is replaced or if print and scan quality problems 
occur.
Cleaning the outside
Clean the cabinet of the machine with a soft lint-free cloth. You can dampen 
the cloth slightly with water, but be careful not to let any water drip onto or 
into the machine.
Cleaning the insideDuring the printing process, paper, toner, and dust particles can accumulate 
inside the machine. This buildup can cause print quality problems, such as 
toner specks or smearing. Cleaning the inside of the machine clears or 
reduces these problems.
1.Turn the machine off and unplug the power cord. Wait for the machine to 
cool down.
2. Completely open the front cover.
Before clearing the memory, make sure that all fax jobs have been 
completed, or you will lose those jobs.
Some menus may not appear in the display depending on options or 
models. If so, it is not applicable to your machine. 
OPTIONSDESCRIPTION
All Settings Clears all of the data stored in memory and resets all 
of your settings to the factory default.
Fax Setup Restores all of the fax options to the factory default.
Copy SetupRestores all of the copy options to the factory 
default.
Scan SetupRestores all of the scan options to the factory 
default.
System SetupRestores all of the system options to the factory 
default.
Network SetupRestores all of the network options to the factory 
default.
Address BookClears all of the fax number and email address 
entries stored in memory.
Sent Report Clears all records of sent faxes and emails. 
Fax RCV Report Clears all records of received faxes.
• Cleaning the cabinet of the machine with cleaning materials 
containing large amounts of alcohol, solvent, or other strong 
substances can discolor or distort the cabinet.
• If your machine or its surrounding is contaminated with toner, we  recommend you to use cloth or tissue dampened with water to 
clean it. If you use a vacuum cleaner, toner blown into the air may 
be harmful. 
• Do not touch the green surface, the OPC drum or the front of the print cartridge, with your hands or any other material. Use the 
handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, the  OPC drum can be exposed to light. This will cause damage to the 
OPC drum. Close the front cover should the installation need to 
be halted for any reason.
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							Maintenance_63
3.Grasp the handles on the print cartridge and pull to remove the cartridge 
from the machine.
4. With a dry lint-free cloth, wipe away any dust and spilled toner from the 
print cartridges area and their cavities.
5. Locate the long strip of glass (LSU) inside the cartridge compartment, 
and gently swab the glass to see if dirt turns the white cotten black.
6. Reinstall all the compartments into the machine, and close the front 
cover.
7. Plug in the power cord and turn the machine on.Cleaning the scan unit
Keeping the scan unit clean helps ensure the best possible copies. We 
suggest that you clean the scan unit at the start of each day and during the 
day, as needed.
1.Slightly dampen a soft lint-free cloth or paper towel with water.
2. Open the scanner lid.
3. Wipe the surface of the scanner glass and ADF glass until it is clean and 
dry.
4. Wipe the underside of the scanner lid and white sheet until it is clean 
and dry.
5. Close the scanner lid.
If toner gets on your clothing, wipe it off with a dry cloth and wash 
it in cold water. Hot water sets toner into fabric.
If the front cover is not completely closed, the machine will not 
operate.
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							64 _Maintenance
MAINTAINING THE CARTRIDGE
Print cartridge storage
To get the most from the print cartridge, keep the following guidelines in 
mind:
• Do not remove the print cartridge from its package until ready for use. 
• Do not refill the print cartridge. The machine warranty does not cover damage caused by using a refilled cartridge.
• Store print cartridges in the same environment as your machine.
• To prevent damage to the print cartridge, do not expose it to light for  more than a few minutes.
Expected cartridge life
The life of the print cartridge yield depends on the amount of toner that print 
jobs require. When printing text at ISO 19752 5% coverage, a new print 
cartridge lasts an average of 2,000 or 4,000 pages. The actual number may 
also be different depending on the print density of the pages you print on, 
and the number of pages may be affected by operating environment, 
printing interval, media type, and media size. If you print a lot of graphics, 
you may need to change the cartridge more often. 
Redistributing toner
When a toner is low, faded or light areas may appear. You can temporarily 
improve print quality by redistributing the toner.
• The toner-related message saying that the toner is low may appear on the display.
• The SmartPanel program window appears on the computer telling you  which cartridge is low on toner.
1. Completely open the front cover. 2.
Grasp the handles on the print cartridge and pull to remove the cartridge 
from the machine.
3. Holding both handles on the print cartridge, thoroughly rock it from side 
to side to evenly distribute the toner. 
4. Slide the print cartridge back into the machine.
5. Close the front cover. Make sure the cover is securely latched.
• Do not touch the green surface, the OPC drum or the front of the 
print cartridge, with your hands or any other material. Use the 
handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, the  OPC drum can be exposed to light. This will cause damage to the 
OPC drum. Close the front cover should the installation need to 
be halted for any reason.
If toner gets on your clothing, wipe it off with a dry
cloth and wash it in cold water. Hot water sets toner into
fabric.
If the front cover is not completely closed, the machine will not 
operate.
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							Maintenance_65
REPLACING THE PRINT CARTRIDGE
When the print cartridge is completely empty, you must replace the print 
cartridge.
• The status LED and the toner-related message on the display indicates 
that the print cartridge should be replaced.
• Incoming faxes are saved in memory.
At this stage, the print cartridge needs to be replaced. Check the type of 
print cartridge for your machine. (See Ordering supplies and 
accessories on page 83.)
1. Turn the machine off, then wait a few minutes for the machine to cool.
2. Completely open the front cover.
3. Grasp the handles on the print cartridge and pull to remove the cartridge 
from the machine. 4.
Take a new print cartridge out of its package.
5. Holding both handles on the print cartridge, thoroughly rock it from side 
to side to evenly distribute the toner.
 
6.Place the print cartridge on a flat surface, as shown, and remove the 
paper covering the print cartridge by removing the tape.
7. Grasp the handles on the print cartridge. Insert the cartridge until it clicks 
into place.
8. Close the front cover. Make sure the cover is securely latched, and then 
turn the machine on.• Do not touch the green surface, the OPC drum or the front of 
each print cartridge, with your hands or any other material. Use 
the handle on each cartridge in order to avoid touching this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes, the  OPC drum can be exposed to light. This will cause damage to the 
OPC drum. Close the front cover should the installation need to 
be halted for any reason.
• Dont use sharp objects, such as a knife or scissors, to open 
the print cartridge package. You could damage the surface of 
the print cartridge.
• To prevent damage, do not expose the print cartridge to light 
for more than a few minutes. Cover it with a piece of paper to 
protect it if necessary.
If toner gets on your clothing, wipe it off with a dry cloth and wash 
it in cold water. Hot water sets toner into fabric.
If the front cover is not completely closed, the machine will not 
operate.
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							66 _Maintenance
Cleaning the drum
If there are streaks or spots on your print, the OPC drum of the print 
cartridge may require cleaning.
1. Before starting the cleaning procedure, make sure that paper is loaded 
in the machine. 
2. Press  Menu  until System Setup  appears on the bottom line of the 
display and press  OK.
3. Press the left/right arrow until  Maintenance appears and press  OK.
4. Press  OK when  Clean Drum  appears.
The machine prints out a cleaning page. Toner particles on the drum 
surface are affixed to the paper. 
If the problem remains, repeat steps 1 through 4.
Clearing the Toner Empty message
When the  Toner Empty  message appears you can configure not to see this 
message again not to disturb you.
1. Press  Menu  until System Setup  appears on the bottom line of the 
display and press  OK.
2. Press the left/right arrow until  Maintenance appears and press  OK.
3. Press the left/right arrow until  CLR Empty Msg. appears and press OK .
4. Select On  and press  OK.
5. Now the Toner Empty   message does not appear but the  Replace 
Toner  message will remain for reminding you that the new cartridge 
needs to be installed for quality.
MAINTENANCE PARTS
To avoid print quality and paper feed problems resulting from worn parts, 
and to maintain your machine in top working condition the following 
condition, the following items will need to be replaced after the specified 
number of pages, or when the life span of each item has expired. 
 
We highly recommend that this maintenance be performed by an authorized 
service provider, dealer or the retailer where you bought the machine. The 
warranty does not cover the replacement of the maintenance parts after 
their lifespan.
Checking replaceables
If you experience frequent paper jams or printing problems, check the 
number of pages the machine has printed or scanned. Replace the 
corresponding parts, if necessary.
1. Press Menu  until System Setup  appears on the bottom line of the 
display and press  OK.
2. Press the left/right arrow until  Maintenance appears and press OK .
3. Press the left/right arrow until  Supplies Life appears and press  OK.
4. Press the left/right arrow until the item you want appears and press  OK.
• Supplies Info: Prints the supply information page.
•Total: Displays the total number of pages printed.
• ADF Scan: Displays the number of pages scanned using the ADF.
• Platen Scan: Displays the number of pages scanned using the 
scanner glass.
• Transfer Belt:  Displays the number of pages printed each item.
5. If you selected to print a supply information page, press  OK to confirm.
6. Press Stop/Clear  to return to ready mode.
Replacing the ADF rubber pad
You will need to replace the ADF rubber pad when there seems to be a 
consistent problem with paper pickup or when its specified yield is reached.
1.Open the ADF cover.
2. Rotate the bushing on the right end of the ADF roller toward the ADF 
and remove the roller from the slot.
3. Remove the ADF rubber pad from the ADF, as shown.
4. Insert a new ADF rubber pad into place.
• Once you have selected  On, this setting will be permanently 
written to the memory of the print cartridge, and this menu will be 
disappeared from the  Maintenance menu.
• You can keep printing but the quality cannot be guaranteed, and  the product support is no longer provided. 
ITEMSYIELD (AVERAGE)
ADF rubber pad Approx. 20,000 pages
ADF feed rollerApprox. 20,000 pages
Pick-up roller Approx. 50,000 pages
Transfer rollerApprox. 50,000 pages
1Bushing
2ADF roller
1ADF rubber pad
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							Maintenance_67
5.Align the left end of the ADF roller with the slot and push the right end of 
the roller into the right slot. Rotate the bushing on the right end of the 
roller toward the document input tray.
6. Close the ADF cover.
Replacing the ADF feed roller
1.Open the ADF cover.
2. Rotate the bushing on the right end of the ADF feed roller toward the 
ADF and remove the ADF feed roller from the slot.
3. Insert a new ADF feed roller into place.
4. Align the left end of the ADF feed roller with the slot and push the right 
end of the roller into the right slot. Rotate the bushing on the right end of 
the roller toward the document input tray.
5. Close the ADF cover.
Replacing the transfer roller
1.Turn the machine off, then wait a few minutes for the machine to cool 
down.
2. Completely open the front cover.
3. Grasp the handles on the print cartridge and pull to remove the cartridge 
from the machine.
4. Push the transfer roller lever forward to release the transfer roller. 
Remove the transfer roller from the machine.
1Bushing
2ADF roller
• Do not touch the green surface, the OPC drum or the front of 
each print cartridge, with your hands or any other material. 
Use the handle on each cartridge in order to avoid touching 
this area.
• Be careful not to scratch the surface of the paper transfer belt.
• If you leave the front cover open for more than a few minutes,  the OPC drum can be exposed to light. This will cause 
damage to the OPC drum. Close the front cover should the 
installation need to be halted for any reason.
Do not touch the sponge on the transfer roller area.
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							68 _Maintenance
5.Insert a new transfer roller into place. 
6. Grasp the handles on the print cartridge. Insert the cartridge until it clicks 
into place.
7. Close the front cover. Make sure the cover is securely latched, and then 
turn the machine on.
Replacing the pick up roller
1.Pull the tray open. 
2. Release the latch of pick up roller unit with your finger and hold it slide 
the pick up roller unit to the left. 3.
Slide the right guide of the pick up roller unit to the right.
4. Position the pick up roller in the middle and pull it down to release.
5. Replace the new pick up roller and fasten it by doing steps reverse.
6. Insert the tray back into the machine. 
MANAGING YOUR MACHINE FROM THE 
WEBSITE
If you have connected your machine to a network and set up TCP/IP 
network parameters correctly, you can manage the machine via Xerox’s 
CentreWare IS , an embedded web server. Use  CentreWare IS to:
• View the machine’s device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email notifications to let you know the  machine’s status.
• Get support for using the machine.
To access  CentreWare IS :
1. Start a web browser, such as Internet Explorer, from Windows.
2. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address 
field and press the  Enter key or click  Go.
Your machine’s embedded website opens.
CHECKING THE MACHINE’S SERIAL NUMBER
When you call for service or register as a user on the Xerox website, the 
machine’s serial number may be required.
You can check the serial number by taking the following steps:
1. Press Menu  until System Setup  appears on the bottom line of the 
display and press  OK.
2. Press the left/right arrow until  Maintenance appears and press OK .
3. Press the left/right arrow until  Serial Number appears and press  OK.
4. Check your machine’s serial number.
5. Press Stop/Clear  to return to ready mode.
If the front cover is not completely closed, the machine will not 
operate.
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							69 _Troubleshooting
troubleshooting
This chapter gives helpful information for what to do if you encounter an error.
This chapter includes:
• Tips for avoiding paper jams
• Clearing document jams
• Clearing paper jams• Understanding display messages
• Solving other problems
TIPS FOR AVOIDING PAPER JAMS
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 69. 
• Follow the procedures on page 37. Ensure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that the paper level is below the paper 
capacity mark on the inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (See Setting the paper size and 
type on page 38.)
• Ensure that the recommended side of the print media is facing down in 
the tray, or facing up in the manual tray.
CLEARING DOCUMENT JAMS
When an original jams while passing through the ADF,  Document Jam 
appears on the display.
Input Misfeed
1. Remove any remaining pages from the ADF.
2. Open the ADF cover. 3.
Rotate the bushing on the right end of the ADF roller toward the ADF (1 ) 
and remove the roller from the slot (2 ). Pull the document gently to the 
left and out of the ADF.
4. Align the left end of the ADF roller with the slot and push the right end of 
the ADF roller into the right slot ( 1). Rotate the bushing on the right end 
of the roller toward the document input tray ( 2). 
5. Close the ADF cover. Then load the removed page(s), if any, back into 
the ADF.
1ADF cover
This illustration may differ from your machine depending on its 
model.
To prevent document jams, use the scanner glass for thick, thin, or 
mixed paper-type originals.
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