Xerox WorkCentre 3045 Service Manual

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-117Error Troubleshooting
XERO Life Over
The xerographics assembly is approaching end of life.
Applicable Error
• 191-310: XERO Life Over
Initial Actions
• Cycle printer power.
• Check life counter.
• If the problem persists, use the following procedure.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Wiring and Plug/Jack Map References
■MCU Board, PL7.1.3■“Xerographics” on page 7-15
Troubleshooting Procedure Table...

2-118 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Abnormal Noises
Electrical Noise
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Are there any other electrical 
appliances within 3 meters of the 
printer, such as generators, radio 
and appliances with motors?
Either turn off the other electrical 
appliances, or relocate the printer at 
least 6...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-119Error Troubleshooting
Power Supply Troubleshooting
AC Power Troubleshooting
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1When the printer is turned on, can 
you hear the motor?Go to “DC Power 
Tro uble sho oting” 
on page 2-120.Go to step 2.
2Connect the power cord to a 
different outlet.
Does the printer now...

2-120 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
DC Power Troubleshooting
Initial Actions
• Cycle printer power.
• If the problem persists, follow the procedure below.
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1When the printer is turned on, can 
you hear the motor?Go to step 2. Go to step 5.
2Is the Control Panel working? Go to step 4. Go to step 3.
3Reseat both ends of the Control 
Panel cable.
Does the error persist?Go to step 4....

3
Chapter
Image Quality
In this chapter...
• Image Quality Overview
• Checklist Before Troubleshooting Print-Quality
•Print-Quality Troubleshooting
• Test Prints
• Image Specifications  

3-2 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Image Quality Overview
Image-quality defects can be attributed to printer components, consumables, 
media, internal software, external software applications, and environmental 
conditions. To successfully troubleshoot print-quality problems, eliminate as many 
variables as possible. The first step is to generate prints using information pages 
embedded in the printer on laser paper from the approved media list. Refer...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-3Image Quality
Repeating Defects
Checklist Before Troubleshooting Print-Quality
Check Printer Condition
To n e r
Low toner can cause print-quality problems, such as fading, streaking, White lines, 
or dropouts. Print a small document from different software applications to 
replicate the problem and check the amount of toner available. If the toner is low, 
replace the cartridge.
Toner that is not genuine Xerox toner can also cause...

3-4 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Symptom Checklist
Based on the observed defect, check the following items prior to performing 
troubleshooting. These actions may help resolve the problem without 
troubleshooting the printer.
Light Print
a. The toner may be too low. Check the 
amount of toner and change the Toner 
Cartridge if necessary.
b. Check the Toner Cartridge for proper 
installation.
c. Reset the print driver Image Settings 
(Brightness and...

Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-5Image Quality
Toner Smears
a. If you are printing on an uneven print 
surface, change the Paper Type setting in 
the printer driver.
b. Verify that the paper is within the printer 
specifications.
c. Adjust the Fuser temperature.
Spots On Page and Printing Blurred
a. Check the Toner Cartridge to ensure 
correct installation.
b. Clean the inside of the printer.
Streaks On Page
Check the amount of toner remaining in the 
cartridge.
Smudges...

3-6 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Vertical Blank Lines
Clean the inside of the printer.
Ghosting
a. Verify that the correct print media is 
being used.
b. The print media surface may be uneven. 
Try changing the Paper Type setting in 
the printer driver. For example, change 
the plain paper to thick.
c. Adjust the transfer bias (see page 6-5).
d. Adjust the Fuser temperature (see 
page 6-5).
Background Contamination 
There is toner contamination on all...