Xerox Phaser 8860MFP User Manual

Controlling the Quality of Your Prints
Phaser® 8560MFP/8860M FP Multifunction Printer
7-5
To select the color correction in a supported driver:
 
Note: If your driver does not display the options 
listed in the table above, go to the Xerox 
Drivers and Downloads website to download the latest driver:
■www.xerox.com/office/8560MFPdrivers (Phaser 8560MFP printer)
■www.xerox.com/office/8860MFPdrivers (Phaser 8860MFP printer)
Operating System Steps
Windows Vista, 
Windows 2000, 
Windows XP, or 
Windows...

Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-6
Solving Print-Quality Problems
This section includes:
 ■Smudges or Smears  on page 7-7
■Random Light Stripes  on page 7-8
■Predominate Light Stripes  on page 7-10
■Transparency Images Are Too Light or Too Dark  on page 7-11
■Colors Are Wrong on page 7-12
■PANTONE Colors Do Not Match  on page 7-13
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-7
Smudges or Smears
Problem
Smudges or smears appear on the page.
Solution
To prevent smudges or smears from appearing on the page:
1. Verify that the paper you are using is the correct  type for the system and is properly loaded 
in the tray. For information on  support paper types and weights, print the Paper Tips page.
a. On the control panel, press the  System button.
b. Select 
Information, and then press the  OK...

Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-8
Random Light Stripes
Problem
Light stripes appear randomly on the test pa ge when one or more color bars is missing.
Solution
To prevent random light strips from appear on the page:
1.On the control panel, press the  System button.
2. Select 
Troubleshooting, and then press the  OK button.
3. Select 
Print Quality Problems, and then press the  OK button.
4. Select 
Eliminate Light Stripes, and then press the  OK button.
a....

Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-9
6.
If the problem continues, call your local service provider or Xerox technical support. To 
continue printing until your system can be  serviced, select Jet Substitution Mode to 
substitute a jet for the malfunctioni ng jet causing the light stripe.
To select Jet Substitution Mode:
a. On the control panel, press the  System button.
b. Select 
Troubleshooting, and then press the  OK button.
c. Select 
Print Quality...

Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-10
Predominate Light Stripes
Problem
Light stripes appear prominently on the test page when all four color bars are missing.
Solution
To prevent predominate light stripes from appear on the page:
1. Open the exit cover:
a.Remove debris from the paper-exit area.
b. Raise the lower paper guide and wipe the pl astic paper release blade with a lint-free 
cloth.
2. Close the exit cover.
3. Open the door on the  side of the...

Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-11
Transparency Images Are Too Light or Too Dark
Problem
Text or graphics printed on transparen cies are either too light or too dark.
Solution
To prevent transparency text or graphics from being too light or too dark:
1.Verify that  Transparency  is select in the software appl ication or in the printer driver.
2. Verify that the tray containing the transp arencies is set to print transparencies:
a. On the control panel,...

Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-12
Colors Are Wrong
Problem
The color produced by the system is wrong or  differs from the color that it must match.
Solution
See the Online Support Assistant for information about color matching at 
www.xerox.com/office/8560MFPsupport
 or  www.xerox.com/office/8860MFPsupport.
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Solving Print-Quality Problems
Phaser® 8560MFP/8860M FP Multifunction Printer
7-13
PANTONE Colors Do Not Match
Problem
The colors printed on the document do not  match the Phaser 8560MFP/8860MFP printer 
PANTONE color chart.
Solution
To match the document colors to the color chart:
■If the application software allows the user  to select a printer PPD file for printing a 
document, make sure the Phaser 8560MF P/8860MFP printer PPD is selected. The 
PANTONE colors in the printer  are calibrated for the...

Phaser® 8560MFP/8860MFP Multifunction Printer
8-1
This chapter includes:
 ■Maintenance and Cleaning 
on page 8-2
■Ordering Supplies on page 8-23
■Moving and Repacking the Printer  on page 8-25
See also:  Maintenance video tutorials at  www.xerox.com/office/8560MFPsupport
 or 
www.xerox.com/office/
8860MFPsupport
Replacing supplies video tutorials at  www.xerox.com/office/8560MFPsupport or 
www.xerox.com/office/
8860MFPsupport
Maintenance
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