Xerox Phaser 3635mfpx Manual

							14 Troubleshooting 
Xerox Phaser 3635 User Guide215
Error and Fault Codes
If an abnormal condition arises in the machine or an incorrect operation is 
performed, a message indicating the nature of the error is displayed on the User 
Interface screen. 
Follow the on-screen prompts to correct the error.
If the fault persists, Power Off / Power On.
If the problem persists, call for service.
Errors & FaultsDescriptionSolution
Paper 
Feeder
Door Open The back cover or front covers 
are not securely latched.Close the covers until they lock into 
place. If fault persists, call service.
Tray Paper Low Paper supply in tray has run low 
(fewer than 50 sheets).Load paper in the tray indicated by 
the warning message.
Paper Empty at Tray The copy paper in the paper 
tray has run out.Load paper in the tray indicated by 
the warning message.
Paper Empty at Bypass 
TrayThe copy paper in the bypass 
tray has run out.Load paper in the bypass tray.
Tray Cassette Out Paper tray is not securely 
closed.Close the paper tray until it locks into 
place.
Jam from Tray Copy paper has jammed in the 
paper tray.Open the indicated tray and remove 
the jammed paper. 
Open back and front covers and 
remove jam.
Duplex Jam Copy paper has jammed in the 
side cover.Open the back covers and remove 
the jammed paper.
Out Bin Full Output tray is more than 90% 
full.Remove printed material from page 
output area.
CRU
Toner Low Print Cartridge is almost empty. Open front cover. Remove Print 
Cartridge and gently shake it. By 
doing this, printing operations can be 
temporarily resumed.
Reinstall Print Cartridge. Close front 
cover. Reorder Print Cartridge.
Toner Empty Print Cartridge is empty. Open front cover.
Replace with new Print Cartridge.
Print Cartridge Not 
InstalledThe Print Cartridge is not 
installed, or is not installed 
correctly. Install the Print Cartridge.
If already installed, check it has been 
installed correctly.
If problem persists, call for service. 
						

							14 Troubleshooting 
216Xerox Phaser 3635 User Guide Toner Supplying Error Toner is not being supplied 
correctly.Check the Print Cartridge is installed 
securely. 
Invalid Print Cartridge The installed Print Cartridge is 
not a valid Xerox cartridge.Check the Print Cartridge and install 
a valid Xerox cartridge if necessary.
If problem persists, call for service.
OutputFull Stack Output tray full. Remove printed material from 
Output tray.
Staple Cartridge Not 
InstalledStaple cartridge not installed. Install staple cartridge.
Stapler Fault Stapler unit does not work. Open stapler door and check the 
stapler. Close stapler door.
If the fault persists, Power Off / Power 
On.
If the problem persists, call for 
service.
DADFDADF Jam The loaded document has 
jammed in the DADF.Open DADF cover and remove 
jammed media.
Load Document You have attempted to set up a 
job with document not loaded 
or incorrectly loaded in the 
DADF.Load document in DADF.
If already loaded, remove and 
reload.
Errors & FaultsDescriptionSolution 
						

							Xerox Phaser 3635 User Guide217
Numerics
2 Sided Scanning, Email 112
2-Sided Copying 45
A
Accounting
Foreign Device Interface 187
Network Accounting 186
Xerox Standard Accounting 187
Audio Line Monitor, Fax Setup 172
Auto Answer Delay, Fax Receive Settings 173
Auto Center, Image Shift 50
Auto Detect, E-mail 116
Auto Detect, Original Size 48
Auto Reduction, Fax Receive Settings 173
Automatic Redial Setup, Fax Setup 172
B
Background Suppression, Faxing 71, 81
Batch Send, Fax Setup 172
Book Copying 49
Booklet Creation 52
Border Erase, Edge Erase 51
C
Cleaning
Control Panel / Touch Screen 201
DADF and Output Tray 202
Document Glass 201
Color Mode, Faxing 71
Color Scanning, E-mail 11 2
Constant Velocity Transport 201
Control Options, Print 148
Copying
Reduce/Enlarge 43
Country Setting 173
Covers, Copy 53
D
Default Output Options, Fax Receive Settings 174
Default Settings
Entry Screen 181
Power Save Duration 181
Delayed Send, Faxing 74
Delete Mailbox Documents, Faxing 76
Dialing Options
Dialing Characters 68, 79
Keypad Dial 67, 79
Manual Dial 67, 79
Redial 68
Speed Dial 68
E
Electrical Specifications
Frequency 207
Power Consumption 207
Voltage 207
E-mail Fax forward, Fax Receive Settings 174
Embedded Fax 57
Error Correction Mode, Fax Receive Settings 176
Error Correction Mode, Set 176
F
Fault Clearance 212
Fault Codes 215
Fax Specifications
Connection Approvals 208
Image Compression 209
15 Index 
						

							Index 
218Xerox Phaser 3635 User Guide  Resolution Capability
 208
Telephone Line Type 208
Transmission Speed 208
FDI (Foreign Device Interface) 187
Foreign Device Interface 187
G
Group Directory Setup, Faxing 69, 80
H
Handler Specifications
Mixed Sizes 205
Paper Weights 205
Hole Punch Erase, Edge Erase 51
I
Image Quality, Copy 46
Image Shift, Copy 50
J
Jams, Paper 212
Junk Fax, Fax Receive Settings 174
L
Layout / Watermark, Print 151
Lighten / Darken, Faxing 71, 81
Line Configuration, Fax Settings 176
M
Machine Configurations
Accessibility 204
Copier Speed 204
First Copy Out Time 204
Hardware 204
Machine Size 204
Warm Up Time 204
Machine Tests
Image Quality 191
UI Test
Application Checksum Verification
 193
Audio Tone 192
Communications Self Test 192
Display Pixel 192
LED Indicator 192
Reset UI 192
Touch Area 191
UI Button 191
Video Memory 192
User Interface 191
Manual Size Input, E-mail 116
Margin Shift, Image Shift 50
Media Specifications 162
Mixed Size Originals, Original Size 49, 72
Multi-Up, Copy 54
O
Original Type, E-mail 11 3
Original Type, Faxing 70, 80
P
Poll Remote Fax, Faxing 74
Poll Remote Mailbox, Faxing 74
Prefix Dial, Fax Setup 172
Presets
Basic Copying 179
Reduce/Enlarge 179
Print Cartridge 198
Print Files 135
Print Mailbox Documents, Faxing 75
Q
Quality / File Size, E-mail 115
R
Receive Header, Fax Receive Settings 174
Receive Mode, Fax Receive Settings 175
Remote Code, Fax Receive Settings 175
Reprint Saved Jobs 135
Resolution, E-mail 114
Resolution, Faxing 70, 80
Ring Volume, Fax Receive Settings 173
S
Scan to Edge, E-mail 116
Secure Polling, Fax Receive Settings 175
Secure Receive, Fax Receive Settings 174
Send to a Remote Mailbox, Faxing 76
Server 57 
						

							Index 
Xerox Phaser 3635 User Guide219
Server Fax 57
Small Original Erase, Edge Erase 51
Software
Resets 183
Staple Cartridge 199, 201
Store Files 11 9
Store for Polling, Faxing 73
Store Job 55
Store to Mailbox, Faxing 75
Support and Supplies Numbers 194
T
Toll Save, Fax Setup 172
Tools, Menu 166
Transmission Header Text 173
Transparency Separators 53
U
USB 138 
						

							Index 
220Xerox Phaser 3635 User Guide