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VoiceTrak Avm Installation And Manitenance Manual

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Page 81

 
9. Click the mouse on the Assign Fax to Mbx  Button. 
10. Click the mouse on the Write, Next or Previous Button. 
11. Repeat these steps for each fax mailbox. 
 
 
Copying Files from a Floppy Disk 
Files to be faxed may be copied into the Voice Connection system from a floppy 
disk. This gives you the ability to create or copy text documents from another 
computer and fax them directly from Voice Connection. Make sure that text files are 
in a standard ASCI text format. You may also fax PCX graphic...

Page 82

 
Sending Fax Documents 
Once the FAX documents have been created, the Voice Connection system must be 
programmed to send the FAX when a request is received from a caller. The caller 
should be led to the appropriate document through a menu structure that is clear and 
simple to follow. There are many ways to accomplish this task, listed below are two 
examples and the procedure for each. 
 
Example one 
Voice Connection callers are played a menu of choices. Press one for sales, press 
two for service,...

Page 83

 
Running Accucall 
If your telephone system is an ESP, Vodavi, Sprint Protege, Sprint Protege 32, 
Panasonic D1232, or a Comdial Digitech, then the only thing which needs to be done 
to configure your Rhetorex voice board properly is to load the appropriate file and 
tone table. 
 
 
1. Type CONFIGUR at the C:\VOICECON prompt 
2. Press the  key. 
3. When you are prompted for the filename, type m 
 
• ESP. TON for the ESP telephone system VODAVI.TON for the 
Vodavi telephone system 
• PROTEGE TON for the...

Page 84

 
  
2. From Accucall’s Main Menu, press .  The following screen will 
appear. 
 
  
 
3. Using the tab or arrow keys to move from field to field, verify that, under 
the box labeled 
RUN/AUTO RUN PARAMETERS: 
• The Hardware Interrupt is set at 3; 
• The Outdial channel number is set to the correct port, i.e., 
that which is connected to the telephone system. 
 
4. Verity that, under the box labeled CHANNEL PAEAMETERS: 
• The GLITCH is set to 90; 
• The SPIKE is set to 120. 
 
5. You may also wish to set...

Page 85

 
6. Press to save the current configuration, then  to exit to the Main 
Menu. 
7. From the Main Menu, press ; this will take you to a screen which will 
look like this 
 
Generating the RING Tone 
 
1. In the field labeled TELEPHONE NO., enter the number of the extension 
which is dedicated to your use, and which is easily accessible. DO NOT 
ANSWER THE TELEPHONE WHEN IT RINGS. 
2. From this screen, press  to start. 
3. At this point, you should see the messages GOING OFF-HOOK, followed 
by WAITING FOR...

Page 86

 
 
4. Name the tone RING. Depending on the cadence of the tone, Accucall will 
select either RING1 or RING2 as the tone type. Do not change this 
selection. 
5. Once again using either the  or the arrow keys to change fields and 
the  to toggle between options, verity that: 
 
• Terminating is set to NO; 
• Cadence is set to NO; 
• PCPMCODE is set to 8. 
 
6. Press  twice. Once you have been prompted that the tone has been 
added, press  to return to the AUTORUN screen. 
 
 
Generating the BUSY Tone...

Page 87

 
3. If there are no error messages, and the tone is logged correctly, press  
and go into the tone-editing screen. 
4. Name the tone REORDER 
5. Leave the type at default. 
6. Using the arrow keys to move between fields and the  to toggle 
between choices, verity that: 
 
• TERMINAIING is set to YES; 
• CADENCE is set to NO; 
• PCPMCODE is set to 11. 
 
7. Press  to save the tone as before. 
8. Before leaving the tone editor, note the frequency listed for the tones. Write 
it down in preparation for...

Page 88

 
   
6. Press  to go under FILE. 
7. Type in the name of you file when prompted to (e.g. MYPHONE.TON). 
3. Press  twice: once to return to the Main Menu, and the second time 
to exit CONFIGUR When prompted whether or not to save current changes, 
answer “Y”, and you will be returned to a DOS prompt. 
9. Reboot your machine. 
 Running Accucall  •  83  

Page 89

 
User Guide 
Introduction 
 
Welcome to Voice Connection. Your new voice mail system has been designed to 
provide you with the latest features in call-processing technology in an easy-to-use 
format.  Voice Connection offers you enhanced connectivity in your business.  The 
ability to easily tailor your mailbox for your own needs. Including convenience in 
retrieving your messages, and most of all, security and peace of mind that all of your 
messages are getting to you, no matter where in the world...

Page 90

 
Getting Started 
As a user on the Voice Connection system, you have been assigned a mailbox 
number by your system administrator; the system administrator is the person to 
contact if you have any questions about the operation of your system. 
 
Access to Voice connection is simple: from inside the office, simply dial the 
extension number, which has been assigned for Voice Connection; when outside the 
office, simply dial in on a regular seven-digit telephone number. Once you have 
reached Voice...
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