VoiceTrak Avm Installation And Manitenance Manual

 
Sample Greetings 
Provided in this section are examples of some typical greetings that may be recorded 
and used in the Voice Connection system.  Sample greetings are given for Menu 
mailboxes and Transfer mailboxes for both the day and night.  A sample greeting is 
also given for a User mailbox. 
Menu Mailbox 
Day greeting 
Thank you for calling Ace Computers.  For Sales, press One, for Service, press 
Two, to dial an extension number, press Three.  Press Pound for a company 
directory.  Press Zero...

 
Assigning Main System Greetings 
The main system greeting (the one callers hear when Voice Connection answers) 
must be assigned to each port.  Greetings must be assigned for day and night as well 
as days of the week.  With Voice Connection you have the flexibility to assign a 
different greeting to each port.  Different greetings may be assigned for different 
days or time of day. 
Main greetings are generally assigned to Combo Mailboxes, Menu Mailboxes or 
Transfer Mailboxes.  In this section you...

 
Menu Mailbox  Menu Mailboxes offer the caller a choice of items (e.g., for Sales 
press One, for Service press Two, etc.) that, when selected, will automatically route 
the caller to the proper extension or mailbox.   While the caller also has the option to 
either dial the operator or access the company directory, they cannot dial directly in 
to an extension, being limited to the menu of choices that the mailbox has been 
programmed with.  If the caller chooses not to enter any information, they will...

 
Creating and Assigning the Mailbox 
Creating the Mailbox 
After you have selected the type of mailbox that will act as your main greeting, you 
will need to create, edit, assign and record the greetings for the mailbox.   
1  Select Mailbox Setup from the Config Menu. 
2  When the mailbox listbox appears click the mouse on ADD. 
3  Assign a number for the mailbox. 
4  Enter the type of mailbox to be created. 
5  Create the mailbox. 
After you have created the mailbox, select EDIT and enter the...

 
Recording the Greetings 
Refer to the section of this manual on Recording System Greetings and record the 
greetings for each mailbox that has been assigned as a main greeting. 
You must record at least one greeting 
(greeting number one) for each 
mailbox.  If no time of day changes are 
entered, then greeting number one will 
play at all times. 
Make sure you enter the time in a 24 
hour format (5pm is 1700). 
Each of the three types of mailboxes allows three greetings to be recorded.  These...

 
7. In the Digits Expected field, enter a number from 1 to 9.   
The number you enter here must be equal to the number of digits in your extension 
numbers. 
8.  Do not enter any other information at this time. 
9.  Click on the Write button to exit. 
Assigning Names to the Directory 
Please make every effort to assign the 
same number to the mailbox and 
extension.  If the user does not have an 
extension then any mailbox may be 
used. 
After the directory mailbox has been created and programmed, the...

 
7.  When you hear the tone, record the information for this user (e.g., For John 
Smith dial 123). 
8.  Press any key after the information has been recorded to stop recordin\
g. 
9.  You will then be prompted for the next mailbox number. 
Repeat the above steps for all names to be added to the directory. 
Assigning the Directory Mailbox 
Before Voice Connection can access a directory, the directory mailbox must be 
assigned. 
 
1.  Select System Parameters from the Config Menu. 
2.  Enter the...

 
Maintenance Utilities 
Re-Installing or Upgrading Software 
The main program for the Voice connection system has been loaded at the factory 
and initial software installation is unnecessary; however, in the unlikely event of 
catastrophic failure (power surge, equipment malfunction, etc.), each system is 
supplied with a set of back-up diskettes.  Also, future enhancements in the software 
will be provided to you on a set of diskettes with full instructions on the installation 
procedure. 
In the event...

 
Examples 
Primary Answering Position 
When Voice Connection is configured as the primary answering position, all calls 
received by the telephone system are directed to Voice Connection.  Voice 
Connection answers the calls and plays a greeting.  The callers may then direct 
themselves to the proper extension or department within the organization.  If the 
called party does not answer, then the caller will be given the option of leaving a 
message. 
Under this configuration, the incoming C.O. lines are...

 
Multiple Applications 
Voice Connection may be configured to answer calls for more than one company or 
department.  Each port within Voice Connection can be programmed to play a 
different greeting.   
Under this configuration, incoming C.O. lines are divided into the number of Hunt 
Groups necessary to accomplish the multiple applications. 
Answering Service 
Voice Connection can be used as an answering service remotely or within an office 
that sub-leases space to tenants for a varying period....