VoiceTrak Avm Installation And Manitenance Manual

 
THE SYSTEM GREETING ASKS CALLERS TO ENTER THE FIRST 
THREE LETTERS OF THE LAST NAME. 
Max Greeting Length  Enter the length in seconds that the Greeting can be 
recorded.  Note:  Enter information in this field only if the system-wide global 
parameter for this setting is not long enough. 
Write Button  Click the mouse on this button if the displayed information is correct 
and Voice Connection will automatically enter the information into the database. 
Cancel Button  Click the mouse on this button to...

 
Name  Enter the name of the mailbox.  Information entered here will be displayed 
when the mailbox is assigned elsewhere in the database and the verify button is 
pressed. 
Greeting   Combo mailboxes can be used as main greetings or as part of a V-Tree 
structure for directing callers.  Voice Connection allows each combo mailbox to have 
three greetings that may be controlled by time of day changes.  Record the greetings 
referring to the section on Recording System Greetings.  When you record a...

 
Interview Mailbox 
For Detailed instructions on Interview Mailboxes, see Recording System Greetings. 
Interview mailboxes allow you to ask the caller a series of questions and record their 
answers.  The answers may then be played back later.  Voice Connection can record 
up to 50 questions in an interview mailbox. 
 
Operator  Enter the extension where a call will be transferred when the caller 
presses O for the operator.  This may be any extension in your telephone system.  
Note:  The default...

 
Max Message Record Length  Enter the length in seconds that a message can be 
recorded.  Note:  Enter information in this field only if the system-wide global 
parameter for this setting is not long enough. 
Write Button  Click the mouse on this button if the displayed information is correct 
and Voice Connection will automatically enter the information into the database. 
Cancel Button  Click the mouse on this button to exit this screen without saving 
changes. 
Next Button  Clicking the mouse on this...

 
Next Action  Enter the destination where the call will be transferred  if the caller 
presses no keys.  If nothing is entered in this box the caller will be transferred to the 
operator.  A different next action may be programmed for each greeting. 
Options On  Does not apply. 
Mailbox Active  Does not apply. 
Write Button  Click the mouse on this button if the displayed information is correct 
and Voice Connection will automatically enter the information into the database. 
Cancel Button  Click the...

 
Assigning and Editing Extensions 
Before Voice Connection can transfer a call to an extension in the telephone system, 
you must assign the extension number in the database.  Several options are available 
that allow flexibility in the way the call is handled by the automated attendant 
portion of Voice Connection. 
Access Telephone Extensions from the System Programming menu.  The following 
screen will be displayed. 
 
Add Button  Used when new extensions are to be added to the database. 
Delete...

 
mailbox number for each extension will be the same as the extension number.  Enter 
NA if no mailbox is to be associated with this extension. 
Always blind transfer  Select this option if you wish calls to this extension to be 
transferred without supervision. Some telephone systems will recall to the voice mail 
on a busy or no answer condition and send the appropriate information to Voice 
Connection to  insure that the call is placed into the mailbox associated with this 
extension. 
Enable Call...

 
  
Mailbox  Enter the user mailbox number where callers will be sent if there is no 
answer or the station is busy.  
Always blind transfer  Select this option if you wish calls to this extension to be 
transferred blindly or unsupervised.  Many telephone systems will recall to the voice 
mail on a busy or no answer condition and send the appropriate information to Voice 
Connection to insure that the call is placed into the mailbox associated with this 
extension. 
Enable Call Screening  Select this...

 
Recording System Greetings 
Voice Connection comes with system prompts already recorded.  However, greetings 
or prompts for system mailboxes such as menu and transfer must be recorded at the 
time of installation.  Though these greetings may be recorded from any telephone, 
you are required to enter Voice Connection as the system manager to record them. 
1. Call the Voice Connection system.  
2.   When your call is answered, press the star (*) key. 
3.           Voice Connection will prompt you for...

 
Setting Up Interview Mailboxes 
Interview Mailboxes ask the caller a series of questions that may then be retrieved 
later by accessing the mailbox.  You may have as many interview mailboxes as you 
like, and may record up to fifty questions in each one.  Detailed instructions about 
setting up Interview mailboxes from beginning to end follow.   
1.  At the Voice Connection main screen click Config, then Mailbox Setup. 
2.  From Mailbox setup, click on the Add button. 
3.  Enter the interview mailbox...