VoiceTrak Avm Installation And Manitenance Manual

 
2.  The telephone system must be capable of placing a call on hold from the 2500 set 
by momentarily depressing the hook switch or flash button. 
3.  After placing the call on hold, the telephone system must be able to transfer the 
call to another extension by dialing the extension number. 
4.  If the Voice Connection system is to be used to direct callers (day or night) then 
the telephone system must be capable of directing the incoming calls to ring on the 
extensions assigned to the Voice...

 
2.  The DIL (Direct in Line), DID (Direct in Dial) or flexible ringing assignment 
features in the telephone system are used to direct the ringing. 
Secondary Answering Position 
When assigned as a secondary answering position, all incoming calls are answered 
by the attendant and then transferred to the proper extension in the telephone system.  
Callers that wish to leave a message in the voice mail system are transferred to the 
proper mailbox by the attendant.  A separate telephone number may be...

 
in the Auto Attendant System Parameters database screen.  Refer to the System 
Programming and Database Layout section of this manual. 
Message Waiting Lamps 
Voice Connection will activate and deactivate message waiting lights on telephone 
sets if so equipped.  Enter the activation and deactivation code in the database of the 
Voice Connection system. 
Programming the Sprint PROTEGE’ Telephone System 
If you are installing Voice Connection with the Sprint PROTEGE’ telephone system, 
the following...

 
answered by the voice mail  system.  If you wish to use the voice mail as a secondary 
answering position, then you must direct calls to the voice mail UCD group directory 
number through alternate ringing position in the Ringing Position section of the 
Protege programming.  If you wish the voice mail to answer only at night then 
program the night ring to direct the calls to the voice mail UCD group directory 
number. 
Using Voice Connection as a Recorded 
Announcement Device for UCD Groups 
The...

 
listing the choices and the digit selection for each.  The system manager programs 
each choice to direct the caller to an extension or another mailbox. 
Menu mailboxes may be used for initial greetings thereby giving the caller the option 
of dialing “1” for sales, “2” for service, etc.  Menu mailboxes may be linked to other 
menu mailboxes, allowing the creation of elaborate tree structures.  They may also 
be linked to other types of mailboxes to allow the caller to receive information, leave...

 
Play Only Mailbox 
Play only mailboxes are used to provide information to callers.  Callers are not 
allowed to leave messages but may be given the option to dial other extensions or 
mailboxes.   
Audiotext Mailbox 
Audiotext mailboxes are traditionally used to provide extensive information to 
callers.  These mailboxes may be programmed to accept a different number of digits 
than the transfer mailbox.  This is particularly useful in applications that require the 
caller to enter a ticket number to...

 
 
System Programming and 
Database Layout                 
This section outlines the programming and operation for the Voice Connection 
system. To use the section properly, refer to the picture of the screen you are 
programming and enter the information in each field referring to the explanations 
given. 
Main Menu 
The Main Menu is the initial screen that appears when Voice Connection is started.  
All system programming and information begins with this screen.  Placing the mouse 
on each item will...

 
Icon  Displays an icon for each port at the bottom of the screen.  Pictures on the icon 
will change from time to time.  This window configuration should be displayed 
under normal operating conditions. 
Config 
 
Note: No changes are permitted until the System Password has been Entered. The 
default Password is 0.  Click the mouse on Password for system access. The 
following screen will appear. 
Enter the Password and then click on Allow Access to enable system programming.  
  
 
System Parameters...

 
 
 
System Programming 
System Parameters 
 
Note:  Voice Connection is available pre-programmed for many popular telephone 
systems.  If you have specified a system, this information may have already been 
entered. 
Rings to Answer  Enter the number of times the telephone lines connected to Voice 
Connection will ring before the Automated Attendant answers the call. 
Rings for No Answer  Enter the number of times that an individual extension will 
ring when Voice Connection performs a supervised...

 
the amount of time that a voice port is busy to a minimum.  The hold feature will 
only work on supervised transfers. 
Max Hold Time   If the hold feature is activated, enter the amount of time before 
Voice Connection will retry the busy extension.  The hold feature will only work 
on supervised transfers. 
Notify Port No.  Enter the number of the port that will handle the message 
notification calls.  This information is particularly important when message waiting 
lights are to be activated, because...