VoiceTrak Avm Installation And Manitenance Manual

 
match based on the information entered in the last name field of the user mailboxes 
that have been added to the directory.  If you do not select this option, Voice 
Connection will search for a match based on the first three letters of the first name 
entered in the first name field of the user mailboxes and added to the directory.  
Note:  If you change the directory from one option to another, you must edit the 
user mailboxes, delete the name from the directory, and then re-add the \
name 
to the...

 
 
 
Hold Sequences  Before a call can be transferred by Voice Connection the call must 
be placed on hold.  This is accomplished by simulating a momentary interruption or 
hook flash.  Once the call is placed on hold it must be retrieved before it can be 
connected to the extension or hear recorded information.   
On Hold  Enter the information your telephone system requires to place a 
call on hold.  The ampersand (&) is the code to perform a hook flash and 
the “W” represents a 2 second wait for dial...

 
Delete Button  Highlighting a mailbox listed in the window and clicking on this 
button will cause the highlighted mailbox to be deleted. 
Edit Button  Highlighting a mailbox listed in the window and clicking the mouse on 
this button will access the editing screen for the highlighted mailbox.  Information 
pertaining to that particular mailbox will be entered.  Refer to the section on 
Assigning and Editing Mailboxes for complete details on each mailbox type. 
Copy Button  Clicking on this button will...

 
Auto Attendant Greeting Setup  (Sprint Protege’)  
 
 
When central office calls are directed to be answered by the automated attendant, the 
Protege’ system will forward the trunk number with the call.  This feature allows the 
automated attendant to answer the call and play a greeting based on the trunk 
number.  This feature is unique in that calls requiring different greetings (such as 
multiple companies) no longer have to be directed to a specific port in the call 
processing system.  A call can...

 
Auto Attendant Greeting Setup (All other Systems) 
 
 
With Voice Connection callers may be presented with different greetings for each 
day of the week.  The greetings are recorded in a mailbox and the mailbox is 
assigned to the proper port.  Each port or group of ports may have a different set and 
schedule of greetings. 
From  To  Enter the port numbers as assigned to answer the call for this specific 
greeting. 
Sun — Sat  Enter the mailbox number that will answer the call and play a main...

 
Mailbox Statistics 
 
All Button  Click the mouse on this button to view the combined statistics for all of 
the mailboxes in the Voice Connection system. 
 
View Button   Click the mouse on a mailbox number and then click on View to see 
the statistics for an individual mailbox.  The following information will be displayed 
. 
Msg No.  The number of the message in the order received. 
Date  The date the message was received. 
Hour  The time the message was received. 
ATTR  The attribute of the message...

 
Access Mailbox Setup from the System Programming menu.  The following screen 
will be displayed. 
 
Delete Button  Highlight a mailbox number and click the mouse on the delete button 
to delete the mailbox from the database.  Voice Connection will ask for confirmation 
before deleting. 
Quit Button  Click the mouse on this button to remove this window from the screen. 
 System Programming and Database Layout  •  32  

 
 
Add Button  Click the mouse on the add button to assign a new mailbox and the 
following screen will display. 
 
Create MBX Number  Enter the number of the mailbox that you are creating or the 
starting mailbox number in a range of mailboxes 
To MBX Number  Enter the ending mailbox number if you are creating a range.  If 
only one mailbox of this type is being created, leave this field blank. 
Mailbox Type  Using the letter surrounded by parentheses enter the type of mailbox 
that you are creating....

 
Fax Mailbox 
Fax mailboxes are used to list the location of the file that will be faxed to the caller 
when the mailbox is selected. 
 
Note:  This type of mailbox applies 
only to Voice Connection systems that 
are equipped with the Fax on Demand 
option. 
 
 
Operator  No entry required. 
 Name  Enter a reference name for this mailbox.  The name you enter will appear in 
the mailbox list window. 
File Name  Voice Connection will enter this information for you.  If you choose to 
enter a filename of a...

 
Menu mailboxes, allowing the creation of elaborate tree structures.  They may also 
be linked to other types of mailboxes to allow the caller to receive information, leave 
messages or dial extensions. 
 
Operator  Enter the extension where a call will be transferred when the caller 
presses O for operator.  This may be any extension in your telephone system.  
Note:  The default operator extension is defined in the System Parameters. No 
entry is required unless you desire a different operator...