VoiceTrak Avm Installation And Manitenance Manual

 
Do you want the receptionist to answer all calls? 
Do you want Voice Connection or the receptionist to answer overflow calls? 
Do you want your employees to call the voice mail system directly? 
Are all of your calls screened before they are transferred? 
If the receptionist will answer all calls, do you want the caller to be given the option 
of leaving a message or to be transferred to the voice mail? 
Will your telephone system transfer calls directly to the voice mail and pass 
information on where...

 
Planning the Layout 
After you have gathered the necessary information sketch out a flowchart of the call 
flow and fill in the programming sheets.  When selecting mailbox numbers, it is 
easier to keep them straight if you use a block of numbers for each type (100-199 
menu, 200-299 user, etc.).  Note:  Always determine the numbering scheme for 
the user mailboxes first.  It is strongly suggested that you assign users the same 
mailbox number as their telephone extension number.  Examine your...

 
Step Two 
Assign mailbox numbers for all types and identify extension numbers for locations 
that will receive calls from the menu structure.  In our example, the telephone 
extensions are numbered from 100 to 199.  We will start by assigning the user 
mailboxes first, using the same numbering scheme. 
Pencil in the mailbox and extension numbers on your sketch. 
Step Three 
Draw a flowchart sketch of the layout and identify showing the type of mailbox and 
the mailbox number or extension number for...

 
Menu Mailbox 202 (Service) 
To check the status of your item being serviced, press One.  To place a service call, 
press Two. 
Menu Mailbox 203 (Product information) 
To receive FAX information, press One.  To listen to product descriptions, press 
Two. 
Audiotext Mailbox 500 (Invoice number) 
Please enter the last four digits of your service ticket number. 
Menu Mailbox 204 (FAX information) 
For product 1, press One.  For product 2, press Two. 
Menu Mailbox 205 (Voice information) 
For product 1,...

 
EXAMPLE TWO 
FBN, Inc. is a smaller company that wants all calls answered by the receptionist 
during business hours.  They would like Voice Connection to answer the calls during 
non-business hours.  Employees should be able to dial directly into the voice mail 
system from outside of the office.  Callers wishing to leave messages will be 
transferred into the voice mail by the receptionist.  After hours callers may dial an 
extension, or leave messages in a company mailbox. 
Step One 
Draw a...

 
Step Four 
Program the telephone system. 
Because the system will answer differently during business hours than non-business 
hours and provide backup for the operator, the telephone system in this example 
requires more programming than the first example. 
Assign the extensions connected to Voice Connection to a hunt group as in example 
one. 
The telephone system will have a feature called Day Mode and Night Mode.  This 
feature allows you to make different telephones ring during the day than at...

 
Fax Board Setup 
 
If your Voice Connection fax option was installed at the factory, then your fax board 
has been installed and configured for your system. If you are installing the fax board, 
please refer to the documentation included with the board for installation 
instructions. 
 
When configuring the fax software several options need to be set. Factory installed 
boards have these options preset and they should work with the great majority of 
installations. Should changes be necessary please...

 
The following screens represent the proper configuration for the Voice Connection 
fax board settings. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Fax on Demand  •  73  

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Fax on Demand  •  74  

 
  
 
 
Loading Documents to be Faxed 
 
Documents may be loaded into the Voice Connection system from a FAX machine 
or by copying the files directly from a floppy disk. 
 
Receiving Faxed Documents from a FAX machine 
 
 
1. Create a FAX mailbox. 
2. Edit the FAX mailbox just created. 
3. Enter the name for this mailbox in the Name text box. 
4. Enter the Fax Filename in the Fax File Name text box. The following 
format must be used: FAXBACK\[filename]. 
5. Select the PCX Multi-Page Document Option....