VoiceTrak Avm Installation And Manitenance Manual

							 
9. Click the mouse on the Assign Fax to Mbx  Button. 
10. Click the mouse on the Write, Next or Previous Button. 
11. Repeat these steps for each fax mailbox. 
 
 
Copying Files from a Floppy Disk 
Files to be faxed may be copied into the Voice Connection system from a floppy 
disk. This gives you the ability to create or copy text documents from another 
computer and fax them directly from Voice Connection. Make sure that text files are 
in a standard ASCI text format. You may also fax PCX graphic files. 
 
Exit Voice Connection. When you reach the Maintenance Menu place the floppy 
disk in the floppy drive and type CD FAXBACK and press the enter key. The 
prompt should now read C:\VOICECON\FAXBACK. Now enter the command 
COPY A: [filename]. Press enter and the file will be copied to Voice Connection 
faxback directory. 
You may now restart Voice Connection and create the fax mailbox for this 
document. 
 
 
Creating Fax Mailboxes for documents copied from 
a Floppy Disk 
Before the document can be faxed from Voice Connection, a fax mailbox must be 
created to identity the document. 
 
1. Select Config, Mailbox setup. 
2. Select ADD and enter the mailbox number you wish to use. 
3. Select FAX for mailbox type and create the mailbox. 
4. After the mailbox has been created, highlight the mailbox number and click 
on the edit button. 
5. Enter the name for this mailbox in the Name text box. 
6. In the Fax File Name text box, type the name of the file to be faxed using 
the following format. C:\FAXBACK\[filename] and press return. 
8. It is not necessary to enter any additional information. 
 
 
 
 
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Sending Fax Documents 
Once the FAX documents have been created, the Voice Connection system must be 
programmed to send the FAX when a request is received from a caller. The caller 
should be led to the appropriate document through a menu structure that is clear and 
simple to follow. There are many ways to accomplish this task, listed below are two 
examples and the procedure for each. 
 
Example one 
Voice Connection callers are played a menu of choices. Press one for sales, press 
two for service, Press 3 for product information, etc. After selecting 3 for product 
information the caller will be played another menu. Press one to receive fax 
information, press two to order an information package. When one is selected to 
receive fax information the caller is played another menu. Press one for product A, 
press two for product B, etc. After selecting a product, the caller will be prompted to 
enter their fax telephone number. Once entered the number will be played back to the 
caller for verification. When the caller verifies that the number is correct, the 
document will be faxed. 
Programming example one 
1. Create menu mailboxes for the main greeting, information request and 
products. 
2. In the main greeting mailbox, assign the mailbox number for information 
request at DTMF digit 3. 
3. In the information request mailbox, assign the mailbox number for products 
at DTMF digit 1. 
4. In the product mailbox, assign the fax mailbox for each product at the 
appropriate DTMF digit. 
Example two 
This example assumes that the callers have a reference number to enter for the fax 
they are requesting. When a call is received, the caller will be played a menu of 
choices. One of which will be to receive fax documents. When the caller selects the 
fax option, they will be prompted to enter the document number. After entering the 
number they will be asked for their fax telephone number and verification. The 
document requested will be faxed to them. 
Programming example two 
1. Assign a menu mailbox for the main greeting. 
2. Assign a transfer mailbox for document selection. 
3. In the menu mailbox, enter the mailbox number for the transfer mailbox 
next to the appropriate DTMF digit. 
4. Assign fax mailboxes for each document. 
5. The fax mailbox number then becomes the document number that the caller 
enters. 
 
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Running Accucall 
If your telephone system is an ESP, Vodavi, Sprint Protege, Sprint Protege 32, 
Panasonic D1232, or a Comdial Digitech, then the only thing which needs to be done 
to configure your Rhetorex voice board properly is to load the appropriate file and 
tone table. 
 
 
1. Type CONFIGUR at the C:\VOICECON prompt 
2. Press the  key. 
3. When you are prompted for the filename, type m 
 
• ESP. TON for the ESP telephone system VODAVI.TON for the 
Vodavi telephone system 
• PROTEGE TON for the Sprint Protege telephone system 
• PR032.TON for the Sprint Protege 32 telephone system, or 
• ACCUCALL.TON for the Comdial Digitech or Panasonic D1232 
telephone system 
 
4. Then press  twice, once to exit to the Main Menu, and again to exit 
the configuration program entirely. When it asks if you wish to save your 
changes, type Y, and it will return you to the DOS prompt. 
5. Reboot your machine. 
 
If your telephone system is NOT one of the above, then you will need to run Acccall, 
and configure your voice board manually. To do this, the Voice Mail system needs to 
be connected to your telephone system, and you will need at least one extension 
which you have immediate access to, and which can be temporarily dedicated to 
your use. 
 
1. Either type in ACCUCALI at the C:\VOICECON prompt, or choose the 
Accucall option from the maintenance menu. You will then see a screen like 
this: 
  
 
 
 
 
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2. From Accucall’s Main Menu, press .  The following screen will 
appear. 
 
  
 
3. Using the tab or arrow keys to move from field to field, verify that, under 
the box labeled 
RUN/AUTO RUN PARAMETERS: 
• The Hardware Interrupt is set at 3; 
• The Outdial channel number is set to the correct port, i.e., 
that which is connected to the telephone system. 
 
4. Verity that, under the box labeled CHANNEL PAEAMETERS: 
• The GLITCH is set to 90; 
• The SPIKE is set to 120. 
 
5. You may also wish to set the Use Internal Speaker setting to YES, so that 
you may monitor the status of Accucalls tests. 
 Running Accucall  •  79  
						

							 
6. Press to save the current configuration, then  to exit to the Main 
Menu. 
7. From the Main Menu, press ; this will take you to a screen which will 
look like this 
 
Generating the RING Tone 
 
1. In the field labeled TELEPHONE NO., enter the number of the extension 
which is dedicated to your use, and which is easily accessible. DO NOT 
ANSWER THE TELEPHONE WHEN IT RINGS. 
2. From this screen, press  to start. 
3. At this point, you should see the messages GOING OFF-HOOK, followed 
by WAITING FOR DIALTONE and DIALING NUMBER in the 
FREQUENCIES DETECTED box. If you do not, or if you receive a beep 
along with the error message TELEPHONE LINE CONNECTED??? 
press the  key twice. Verify that the lines to the Voice Mail machine 
and to the extension which you are using are properly connected.   If they 
are, then go back under Setup () and verity that all of the above-named 
settings are correct. 
4. Once a frequency has been logged correctly, press  to add the tone. 
You will then see a screen that looks like this: 
 
  
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4. Name the tone RING. Depending on the cadence of the tone, Accucall will 
select either RING1 or RING2 as the tone type. Do not change this 
selection. 
5. Once again using either the  or the arrow keys to change fields and 
the  to toggle between options, verity that: 
 
• Terminating is set to NO; 
• Cadence is set to NO; 
• PCPMCODE is set to 8. 
 
6. Press  twice. Once you have been prompted that the tone has been 
added, press  to return to the AUTORUN screen. 
 
 
Generating the BUSY Tone 
 
1. Leaving the parameters from before intact, Auto-Run Accucall again 
(), but this time, take the extension which you are calling off the hook, 
first. Leaving it off the hook, press  to run Accucall again, then, once 
Accucall has stopped running, press  to enter the Tone Editing screen 
just as before. 
2. Name this tone BUSY, once again allowing Accucall to assign the type. 
3. Using the arrow keys to change fields and the  to toggle between 
options, verity that: 
 
• Terminating is set to NO, 
• CADENCE is set to NO: 
• PCPMCODE is set to 7. 
 
4. Using  twice to add the tone, return to the AUTORUN screen (). 
 
 
 
Generating the Reorder (Fast Busy) Tone 
 
1. This time, set the Telephone. No. parameter to the extension number which 
the voice mail port is connected to (e.g., if port 1 is connected to extension 
218, then set the Telephone No. to 218). 
2. Once this is done, press . If the PC speaker option was enabled, you 
should shortly hear what sounds like a fast busy signal, otherwise known as 
a reorder tone. 
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3. If there are no error messages, and the tone is logged correctly, press  
and go into the tone-editing screen. 
4. Name the tone REORDER 
5. Leave the type at default. 
6. Using the arrow keys to move between fields and the  to toggle 
between choices, verity that: 
 
• TERMINAIING is set to YES; 
• CADENCE is set to NO; 
• PCPMCODE is set to 11. 
 
7. Press  to save the tone as before. 
8. Before leaving the tone editor, note the frequency listed for the tones. Write 
it down in preparation for Adding tones to the Filter Table, below. 
9.  Press  to return to the Main Menu. 
 
 
Adding the Tones to the Filter Table 
 
 
1. From the Main Menu, press  to go to the Filter Table. 
2. Type in the frequency of the tones from number 8, above, in the Filters box. 
3. Press  to return to the main menu. 
 
 
Saving the Tone File 
 
1. From the Main Menu, press  for FILE. 
2. Type a filename with a TON extension (e.g., MYPHONE.TON). 
3. Press  to save the file, and you will be automatically returned to the 
Main Menu. 
4. Exit the Main Menu by pressing , and then answering Y at the 
prompt. 
5. Type CONFIGUR at the C:\VOICECON prompt. You should see a screen 
like this: 
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6. Press  to go under FILE. 
7. Type in the name of you file when prompted to (e.g. MYPHONE.TON). 
3. Press  twice: once to return to the Main Menu, and the second time 
to exit CONFIGUR When prompted whether or not to save current changes, 
answer “Y”, and you will be returned to a DOS prompt. 
9. Reboot your machine. 
 Running Accucall  •  83  
						

							 
User Guide 
Introduction 
 
Welcome to Voice Connection. Your new voice mail system has been designed to 
provide you with the latest features in call-processing technology in an easy-to-use 
format.  Voice Connection offers you enhanced connectivity in your business.  The 
ability to easily tailor your mailbox for your own needs. Including convenience in 
retrieving your messages, and most of all, security and peace of mind that all of your 
messages are getting to you, no matter where in the world you are, and all with a 
minimum of effort. Voice Connection has many user-friendly features, including: 
 
• Access to your messages from anywhere in the world 
• The ability to personalize your mailbox with up to three different greetings 
• The convenience of message notification 
• Easy-to-follow, menu-prompted message management 
• Message forwarding to other users on the system 
• The ability to edit messages 
• An easy-to-use directory, listing users by either their first or last names 
• The security of being able to choose and change your own personal password 
• Message distribution, allowing you to send a message to virtually any number of 
other system users, without having to record it more than once. 
• A date and time stamp for each message 
 
Plus many additional features, all of which were specifically designed to make things 
simpler and more hassle-free for you, the user. 
 
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Getting Started 
As a user on the Voice Connection system, you have been assigned a mailbox 
number by your system administrator; the system administrator is the person to 
contact if you have any questions about the operation of your system. 
 
Access to Voice connection is simple: from inside the office, simply dial the 
extension number, which has been assigned for Voice Connection; when outside the 
office, simply dial in on a regular seven-digit telephone number. Once you have 
reached Voice Connection, just follow the instructions in the Accessing Your 
Mailbox section of this manual. There is certain information you will need to access 
your messages, and in the interest of safekeeping, we recommend you write it below, 
and keep this manual in a safe place. Please note that the default password for your 
mailbox is pound (#). 
 
1. The Internal telephone number for Voice Connection is ___________. 
2. The External telephone number for Voice Connection is __________. 
3. My Mailbox number is ____________. 
4. My Password is ______________. 
5. The System Administrator is ______________ at extension _________. 
 
When you access your mailbox for the first time, you will want to do the following: 
1. Record a new personal greeting. 
2. Enter your own password. 
3. Record your name for the user directory. 
Once you have done these three things, your mailbox will be up and ready to go. 
 
 
Configuring Your Mailbox for the First Time 
Below are instructions that will make it easy for you to set your mailbox up for the 
first time.  Follow everything closely and you wont have any problems at all. The 
first thing you should do after accessing your mailbox is set your password; after 
that, you should record your greeting, and then record your name. Remember, if at 
any time you wish to back up to the previous menu, all you have to do is press the 
star (*) key. If at any time you wish to exit, pressing three stars in a row (***) will 
allow you to exit from Voice Connection. It is recommended that you read these 
instructions once through in their entirety before commencing. If you have any 
difficulties, please contact your system administrator. 
 
 
1. Dial the number assigned to Voice Connection. If you are inside the office 
this will typically be an extension number; from outside the office, you will 
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