VoiceTrak Avm Installation And Manitenance Manual

							 
 
 
 
 
  
 
 
 
 
 User Guide  •  96  
						

							 
Glossary of Terms 
 
1A2 -Electro-mechanical telephone systems with hold buttons and lights.  Single line phones similar 
to those found in a home are also referred to as 1A2 type phones or 2500 sets. 
ANALOG -Voice signals and tones are transmitted as a sound (sine) wave from one end to the 
other.  No conversion to a data word takes place. 
AUTOMATED ATTENDANT - The portion of a call processing system that automatically 
answers and distributes calls. 
BLIND TRANSFER - A term used when a call is transferred to an extension and the transferring 
party releases without listening for a busy or no answer. 
BUTTON - An object on the computer screen that, when activated by the mouse, causes some 
action to take place. 
C. O. - Central Office.  The name of the telephone company facility that supplies the telephone lines 
to your system. 
C.O. LINE - Telephone line from the telephone company central office. 
CALL PROCESSING SYSTEM - The term commonly used to refer to an Automated 
Attendant/Voice Mail system. 
CLICK -An operation performed with a mouse that refers to a quick press and release of a button. 
DID -Direct Inward Dial.  This feature is a Centrex emulator that allows incoming calls to be 
directed to specific extensions with each extension having its own priva\
te telephone number.  The 
required number of incoming lines is dependant on the amount of incoming traffic.  Separate lines 
for each DID number are not required.  
DIGITAL - A term that refers to a voice signal that has been converted to a data word an\
d 
transmitted as data.  The data word is re-constructed to a voice signal at the\
 other end or can be 
stored as data and re-constructed later. 
 Glossary of Terms  •  97  
						

							 
DIL -Direct Incoming Lines.  Telephone lines from the Central Office that are programmed within 
the telephone system to ring on specific extensions.  Separate lines for each DIL number are 
required. 
DISCONNECT TONE - A tone or series of  tones (Such as a Fast Busy or Reorder tone) sent by 
the telephone system to indicate a hang up condition. 
DTMF - An acronym for Dual Tone Multi-Frequency.  Touch-tones are DTMF tones. 
FLASH DURATION - The length of time the telephone line is on-hook during a hook flash 
operation. 
FLEXIBLE RINGING ASSIGNMENTS - A feature in the telephone system that allows incoming 
calls to ring on selected extensions. 
GREETING -The recorded message played when a mailbox is answered. 
HOOK FLASH -An operation used by standard 2500 type telephones to place a call on ho\
ld or 
retrieve a call from hold.  This operation is accomplished by pressing and quickly releasing the hook 
switch on the telephone or simulating an on-hook off-hook operation for a preset amount of time. 
HUNT GROUP - A series of telephone extensions arranged in a group and programmed so that 
calls sent to a busy extension will automatically forward to the next extension in the group. 
ICON - A visual representation of an object or function as seen on a computer screen. 
IN-BAND SIGNALING - The communication of the telephone system and the voice mail system 
through a series of DTMF tones (touch tones). 
INITIALIZE -Become operational. 
INTEGRATING WITH THE TELEPHONE SYSTEM - When the telephone system and voice 
mail system can communicate with each other through a series of DTMF (touch) tones or thro\
ugh a 
data stream.  Integration allows extension-to-extension calls or calls that are tra\
nsferred to an 
extension by the operator, to be automatically forwarded to the personal voice mailbox for that 
extension.  The message-waiting lamp will also be turned on and station users can retrieve their 
messages by pressing the message waiting button on their telephone. 
INTERFACING WITH THE TELEPHONE SYSTEM - When the telephone system and the 
voice mail system are connected together.  Incoming calls can be directed to the voice mail and 
answered by the automated attendant, and from there be transferred to extensions or other mailboxes.  
Calls received in this manner are transferred to the personal voice mailbox when the call is not 
answered.  Internal extension-to-extension calls and calls transferred b\
y the operator to an extension 
will not be forwarded to the personal mailbox.  However, callers may be transferred into the voice 
mail by the operator or other extensions. 
 Glossary of Terms  •  98  
						

							 
LOG - An option on the main menu that allows data to be logged into a text file to assist technical 
support. 
MESSAGE WAITING LAMP - A light found on some telephones that flashes on and off 
indicating that the mailbox associated with that extension has a message(s) waiting in it.  
ms - Millisecond.  One-thousandth (1000th) of a second. 
OFF HOOK - Term used when telephone is in use. 
ON HOOK - Term used when the telephone is not in use, but ready to receive incoming calls.  
Same as hang up. 
OPX -Off Premise Extension-  A circuit that is connected to the telephone system and provides 
service to the telephone system from a remote location.  The device connected to the OPX is 
considered an extension of the telephone system.  Lines are compatible to standard 2500 type 
telephone sets. 
PBX -Private Branch Exchange- A telephone system that allows calls to be answered and directed 
to extensions without the incoming line appearing on the extension telephone. 
PRIMARY ANSWERING - When the automated attendant answers all incoming calls. 
PULSE DURATION - The length of time that DTMF (touch) tones are transmitted. 
REORDER TONE - A tone signal sent by the telephone system to indicate a blocked or hang up 
condition.  Same as a Fast Busy. 
RJ11 -Standard modular telephone connector that has one circuit. 
RJ14 -Standard modular telephone connector that has two circuits. 
SECONDARY ANSWERING - When the automated attendant answers calls only as a back up to 
the operator. 
SINGLE LINE SET - A telephone similar to the one in your home.  May also be referred to as a 
2500 set. 
SUPERVISED TRANSFER - A term used when a call is transferred to an extension and the 
transferring party listens for a Busy, No Answer or Answer condition bef\
ore releasing. 
V-TREE PROGRAMMING - The chaining together of mailboxes to direct callers to the proper 
destination.   
VOICE PORT/VOICE LINE - The connection from the voice mail system to the telephone 
system.  Each port or line represents one channel or path. 
 Glossary of Terms  •  99  
						

							 
VOICE MAIL -The portion of the call processing system that records and stores messages. 
 Glossary of Terms  •  100  
						

							 
Index 
2 
2500 set 16 
A 
Adding Extensions 51 
Answering Service 65 
Assigning and Editing Extensions 51 
Assigning and Editing Mailboxes 31 
Assigning Directory Mailbox 25 
Assigning Main System Greetings 57 
Assigning Names to the Directory 61 
Assigning Port Addresses 4 
Assigning the Directory Mailbox 62 
Audiotex Mailbox 21, 36 
Auto Purge 41 
Automated Attendant 1 
Automatic Gain Control 13 
B 
Beeper Number 40 
blind transfer 52, 53 
Board Installation 4 
Broadcast Mailbox 20, 25, 44 
Bus ModeBy default the R 13 
C 
Call Screening 52 
Changing Jumpers 5 
Combo Mailbox 21, 46, 48, 49 
Config 23 
CONFIG file. 10 
configur. 9 
Connecting to the Telephone System 16 
D 
Data Base Backup 63 
Data Base Layout 22 
Date & Time 26 
Day greeting 56 
Default Greeting 40, 48 
Default Hook State 12 
Del From Directory 40 
Deleting Extensions 52 
DID 16 
DID Size 25 
Digits Expected 37, 45 
DIL 16 
Directory 60 
Directory Mailbox 21, 45 
Directory Search By Last Name 25 
Distribution Mailbox 20, 43 
E 
Editing Extensions 52 
Editing Mailboxes 33 
Examples 64 
Extension 51 
Extension Dialing Prefix/Suffix 26 
Extension Size 26 
External Notify Number 40 
F 
Fax Mailbox 21, 34 
FAX on Demand 3 
FIFO 41 
File 22 
FILTERTABLE 12 
First Name 40 
Flash Duration 25 
Functions 10 
G 
Greeting 35 
Greeting Length 35 
H 
Hangup Detection 13 
Hardware Installation 4 
hold for busy 52 
Hold Time 25 
hunt group 17 
I 
in-band signaling. 17 
Installation With the Telephone System 15 
Installing the Board in the Computer 5 
Integ Delay 26 
 Index  •  101  
						

							 
Intergration With the Telephone System 17 
Interview Malibox 21 
Introduction 1 
L 
Longest Greeting Time 25 
Longest Message Record Time 25 
M 
Mailbox / DID Size 25 
Mailbox Setup 23 
Mailbox Statistics 31 
Main Greeting Setup 23 
Main Greeting Setup  (Sprint Protege’) 29 
Main Greeting Setup ( All other Systems) 30 
Main Menu 22 
Maintenance 63 
Maintenance Utilities 63 
MBX/EXT 36 
MemMaker 7 
Memory 11 
MEMORY 10 
Memory Management 7 
Memory Optimization Utilities 7 
Menu Mailbox 19, 34 
Message Lamp Off String 26 
Message Lamp On String 26 
Message Waiting Lamp 40 
Messages in LIFO Order 41 
Multiple Applications 65 
N 
Nb. Auto Att. Lines 24 
Nbr. of Times to Hold 24 
Next Action 36, 43 
Night  Answering Position 17 
Night Greeting 56 
Notify On 40 
Notify Port 25 
Notify Time Interval 26 
O 
Off Hold 27 
Off Hold Busy 27 
On Hold 27 
Operator 35 
Operator’s Extension 24 
Options 22 
Options Menu 52 
Options On 38 
OPX 15 
Outdial Prefix 25 
Overflow Answering Position 64 
Override Greeting 35 
Override Greeting Number 42 
Overview 4 
P 
Pause Duration 25 
PBX Integration String 26 
PCX Graphics Document 34 
PCX Multi-Page Document 34 
Phone Extensions 23, 28 
Play Only 20 
Play Only /Voice Announce Mailbox 37 
Ports 10 
Primary Answering Position 64 
Primary Answering PositionWhen assigned as a prima 
16 
Programming the Directory Mailbox 60 
Programming the Telephone System 16 
Purge Messages 41 
Q 
QEMM386 8 
R 
Recording Directory Information 61 
Recording System Greetings 54, 55 
Recording the Greetings 60 
Re-Installing 63 
Resource Allocation 12 
Retries 26 
Rings for No Answer 24 
RJ14 16 
Route Directly to MBX 36 
S 
Sample Greetings 56 
Secondary Answering Position 17, 64 
Shared Memory 12 
Shortest Message Time 25 
Signaling Information 17 
Software Installation 6 
Software Interrupt 12 
Statistics 30 
Symbols 12 
SYMBOLS 10 
System Parameters 24 
System Password 24 
System Programming 24 
 Index  •  102  
						

							 
T 
Text/ASCII Document 34 
TONETABLE 12 
Transfer 53 
Transfer Mailbox 20, 41 
Trunk Group 29 
Types of Mailboxes 19 
U 
User Mailbox 20, 39 
USER NAMES 62 
V 
Virtual Mem 22 
Voice Mail 2 
Voice Mail Params 23, 24 
Volume Control 26 
V-Tree Structures 3 
W 
Whitenoise 13 
Windows 22 
Y 
Your Company Name 26 
 
 
 Index  •  103