Vodavi Starplus Triad S Description Manual

 I  . -. .. --.... .-. .-.DIGITAL STATION OPERATION
Uniform Call Distribution (UCD)
QLEDs follow the CAMP-ON or OHVO.
9Each message may be programmed onto a flexible button, including a flex button on a DSS/BLF
console.
The calling station must be a display telephone and the called station must
be a keyse 
t.
Uniform Call Distribution (UCD)
Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight s-digit station
numbers. Each group is assigned a pilot number. When this...

.5-76DIGITAL STATION OPERATION
Uniform Call Distribution (UCD)
To go Available:
$3Dial [566] on the dial pad,
Or
Press the pre-programmed* AVAILABLE/UNAVAILABLE button. You may now receive UCD calls.
To go Unavailable:
+Dial [566] on the dial pad,
Or
Press the pre-programmed* AVAILABLE/UNAVAILABLE button. You are now blocked from receiving
UCD calls.
*A Flex Button must be programmed for this feature to operate. Refer to Table53:lexButton Programming
Codes.
UCD Overflow Station - Forwarding Assignments...

DIGITAL STATION OPERATIONUniversal Day/Night Answer (UDA/UNA)
Conditions:
oAn overflow station may be assigned to route callers in queue to a designated station after a specified
time. A queued call is one that has been answered by a recorded announcement device or
transferred into the group.
*A Flex Button must be programmed for this feature to operate. Refer to 
Table53:Flex Button Programming
Codes.
Universal Day/Night Answer (UDA/UNA)
Incoming CO lines can be programmed for Universal Day Answer (UDA)...

5-78DIGITAL STATION OPERATIONVoice Mail Groups (VM)
Voice Mail Groups (VM)
Forward Callers to your Mail box:
Intercom and Transferred CO callers may be routed directly to your mail box by forwarding your phone to a
voice mail group. Callers are then greeted by your personal voice mail greeting, if available. (Refer to Call
Forward -Voice Mail Operation.)
Retrieving Voice Messages:
If your Message Waiting button or programmed Voice Mail Group button is flashing, you may have a voice
message waiting.
To...

DIGITAL STATION OPERATION5-79Voice Mail Groups (VM)
VM Transfer with ID Digits
This feature lets an Attendant or station user transfer a caller directly into a voice mail box. This allows entry
- F.,of the station identification digits by the transferring party. A caller using this feature can transfer to a voice_..Y”L-..~., ‘,O .,amail box when: 1) a station user on the system is not forwarded to VM, or 2) the destination Voice Mail Boxi. 5owner is not a station user.
When a caller wishes to be...

5-80DIGITAL STATION OPERATIONVolume Control Bar (DKT)
Volume Control Bar (DKT)
There is a volume control bar below the keypad to control the ringing, handset, and speakerphone volumes.
The following message is shown on the display phone, while listening to Background Music:SPEAKER BGM
[#########]MMM DD YY
HH:MM am
The following message is shown on the display phone, while using the speakerphone on a Intercom call:SPEAKER CALL
MMM DD YY
[#########]
HH:MM am
The following message is shown on the display...

.
Introduction
This section of the manual contains the operating instructions for Single Line users. It is designed to provide
step-by-step instructions for operating the Single Line telephones in the system.
Literature similar to these operating instructions was prepared for use by the customer in the form of a
Single Line Telephone User’s Guide.
Account Codes
SLT stations can enter an account code to identify the call or calling station,
Entering Account Code before a call
1Lift the handset.
2Dial...

SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)Agent 
Login/Logout Feature
The Agent Login/Logout feature provides a means for an agent to log into one of the ACD groups and receive
calls, For an agent to be placed into an active ACD state, the agent must first 
login.IDial the 
LOGIN CODE [572] on the dial pad, followed by the ACD group number (5xx)into which the agent is going to log.
2The agent enters his unique AGENT ID code (0000-9999). Confirmation tone is heard
and the agent is...

SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)6-3
The Triad-S system does not verify agents ID codes, other than requiring entry of four digits.
2500 Type2500 Type with Message Waiting Lamp on Top
Figure 6-1: 2500 Series SLT Telephones
STARPLUS Triad-S Product Description Manual
Issue I- December 7998 

6-4SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)
2500 Type with Message Waiting Lamp
2500 Type Wall Phone2500 Type with Flash KeyFigure 6-l: 2500 Series SLT Telephones
issue I - December 1998STARPLUS Triad-S Product Description Manual