Vodavi Starplus Triad S Description Manual

SINGLE LINE TELEPHONE OPERATION
Automatic Call Distribution (ACD)6-5
Model 2601 Feature TelephoneModel 2602 Feature Telephone
Model 2603 Feature TelephoneModel 2603E Feature Telephone
Figure 6-2: 2600 Series SLT Telephones
STARPLUS Triad-S Product Description ManualIssue 1 - December 1998 

SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)
Model 2604 Feature TelephoneModel 2604E Feature Telephone
Model 2605 Feature TelephoneModel 2606 Feature Telephone
Figure 6-2: 2600 Series SLT Telephones (Continued)
Issue I- December 1998STARPLUS Triad-S Product Description Manual 

SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)
TOO-1 71Triad-S Ext. Numbers43 
PICall Park Location O-7 (System)
438Personal Park44 
WIVoice Mail’ Group Pilot Numbers O-745 
[HIHunt Group Pilot Numbers O-755 
WIACD* Group Pilot Numbers O-955 
SJIUCD Group Pilot Numbers O-756 
WIACD* Group Pilot Numbers 1 O-l 5
566
ACD” or UCD Available/Unavailable
571ACD” Agent Logout572 
55[U] ACD” Agent Login
574
ACD” Agent Help
578ACD* Overflow Sta AvaillUnavail
6# [XXX] Tone Mode Ring Option
620...

 I  ‘.6-8SINGLE LINE TELEPHONE OPERATION
Automatic Call Distribution (ACD)ACD Agent HELP Feature
The ACD Agent HELP feature provides a means for an ACD agent to signal his assigned supervisor for
assistance.
While on a call-in-progress, the agent:
1After hook-flashing, dials the HELP code [574] on the dial pad. The agent must hook-flash again to return to his call after the code is dialed. If no supervisor is logged in, the
agent receives one-burst of error tone.
2The ACD supervisor station receives a...

SINGLE LINE TELEPHONE OPERATION
Automatic Line Access
Conditions:
eSingle line telephones receive a stuttered dial tone when unavailable.
&$$ Automatic Line Access
SLTs may have their station programmed to access a particular CO Line, such as a private line or a line from
a Group of CO lines, upon going off-hook. This is useful in 
Centrex or PBX applications when station users
have dedicated or individual lines. Outside line dial tone is received just by going off-hook, without dialing
access codes.Call...

 I  --.
6-10SINGLE LINE TELEPHONE OPERATION
Call Forward
[x] = Call Forward Off-Net (via speed dial)
4Dial the 3-digit extension number or speed bin number where calls are to be forwarded.
Confirmation tone is heard.
5 Replace handset.
To Remove Call Forwarding:ILift handset, stuttered dial tone is heard.
zDial [640] on the dial pad or [662] on the dial pad. Confirmation tone is heard.
3 Replace the handset.
Call Forward - Follow-Me
This feature enables a user who is away from their station,...

SINGLE LINE TELEPHONE OPERATIONCalling Station Tone Mode Option
6-11
Conditions:
oIf a Call Forward mode is currently active at the station where forwarding is desired, the new forward
becomes active and cancels the previous forward.
+Both internal and external calls to the affected station forward to the designated location.
+Call forwarding must be allowed in programming for the affected station.
+When remote forward is activated the forwarding is immediate.
+zeA station’s Call Forward status is stored...

 I
6-12SINGLE LINE TELEPHONE OPERATIONCall Park - Personal
Call Park - Personal
While connected to first call:
1Press the hookswitch momentarily. Intercom dial tone is heard.
zDial [438] on the dial pad (call is placed in personal park).
3Dial desired number for second call.
4Press the hookswitch momentarily. Intercom dial tone is heard.
5Dial [438] on the dial pad (first call is returned and second call is placed in Personal
Park).
The user can alternately connect to the other call by doing a...

SINGLE LINE TELEPHONE OPERATION
Clear Call Forward, DND, Personalized Messages
6-13
Making a Screened Transfer
1Briefly press and release the hookswitch.
zDial desired telephone number. Announce the call.
g&sHang up to complete the transfer.
. . ;a:
Clear Call Forward, DND, Personalized Messages
SLTs can activate and cancel call forward by dialing [640] on the dial pad and DND by dialing [631]. SLTs can
enable and cancel personalized messages by dialing 
[633xx].
A convenient code [662] is incorporated...

. .6-14SINGLE LINE TELEPHONE OPERATION
Conference With Personal Park
Conference With Personal Park
While connected to an outside line:
1Press the hookswitch momentarily. Intercom dial tone is heard.
2Dial [438] on the dial pad (first call is placed in personal park).
3Dial desired number for second call.
4Press the hookswitch momentarily. Intercom dial tone is heard.
5Dial [664] on the dial pad. All three parties are conf erenced.
6Hang up to terminate conference.
Direct Outside Line Access
1Lift...