Vodavi Starplus Triad S Description Manual

 I  --DIGITAL STATION OPERATION
Automatic Call Distribution (ACD)
*A Flex Button must be programmed for this feature to operate. Refer to Table 5-3:FZex Button
Programming Codes.
GT2 Supervisor Login/Logout FeatureE:: y.:;>
y’ .”--.The Supervisor Login/Logout feature provides a means for a supervisor to log into one of the ACD groups and
monitor calls.
1Dial the LOGIN CODE [576] on the dial pad, followed by the ACD group number (5xx)that the supervisor is going to log into,
orPress a pre-programmed*...

DIGITAL STATION OPERATIONAutomatic Call Distribution (ACD)
+The Triad-S Digital System does not verify the supervisor’s ID codes, other than requiring that four
digits are entered.
*A Flex Button must be programmed for this feature to operate. Refer to 
Table 5-3:Hex Button
Programming Codes.
Supervisor Monitor With Barge-In
The Supervisor Monitor with Barge-In feature provides a means for an ACD supervisor to monitor an
agent’s call in progress, to coach sales techniques or customer relations skills....

 I:DIGITAL STATION OPERATION
Automatic Call Distribution (ACD)
answering their calls. The display tells the supervisor how many calls are in queue, how many agents are
logged into the ACD group, and the length of time, in minutes, that the oldest call is in queue.
The supervisor station logged onto the ACD group can obtain the Queue Status display by:
+t+Dialing the Queue Status code [577] on the dial pad, followed by the ACD group (5xx) the supervisor
wants to observe,
Or
Press the pre-programmed* flex...

5-18DIGITAL STATION OPERATION
Automatic SelectionAutomatic Selection
Pressing an outside line button, or pool button; a speed button; a station button; or dialing a number in the
Triad-S system numbering plan, automatically activates the speakerphone and lights the ON/OFF button, if
your 
keyset is programmed as a speakerphone.
Background Music (Optional)
1Dial [632] on the dial pad,
OrPress the pre-programmed* flexible button.
The LCD display shows the following:
0:OFF1 :CH-12:CH-2MMIDDNY
HH:MM
2Enter...

 IDIGITAL STATION OPERATIONCall Coverage Feature4Answer the call; station you called is then signaled. (If your station is busy when signaled,
an automatic MSG is left at your phone).
When the Automatic Cull Back Timer is enabled, a call back request will
automatically be invoked unytime a user listens to intercom busy tone for
a preset period of time.
Only one Call Back request can be 
left at a station; the second request is
converted to a message 
wuit call back request.
*A Flex Button must be...

DIGITAL STATION OPERATIONCall Forwardthe same coverage appearance. The following message is displayed after the call is
answered:
CALL TO STATION XXX
FROM STA YYYHH:MM:SS
By default, no call coverage buttons are assigned.
Conditions:
Multiple coverage stations can have the same remote ringing station(s) programmed on their
stations.
Once a coverage station answers the call, other stations attempting to answer the callreceive a
busy tone and the call coverage button extinguishes on all appearances of that...

DIGITAL STATION OPERATIONCall Forward
4Replace handset or press ON/OFF button.
Conditions:
Call Forward remains engaged until manually released. When released, the station number is
returned to the LCD.
Calls cannot be forwarded to a station in the DND mode. An error tone is received when this is
attempted. It cannot be forwarded to a busy station, the caller receives busy tone in this case,
CO Line queues, a Message Waiting request, and pre-selected messages are canceled when a station
is placed in the...

5-22DIGITAL STATION OPERATIONCall Forward
+A station’s Call Forward status is stored in a battery protected area of memory, A station’s Call
Forward status is returned after a power failure or system reset occurs.
+Idle Keyset in hands-free mode will not follow no answer/busy-no-answer forwarding.
To remove Call Forwarding:
1Lift handset or press ON/OFF button.
2Press the FWD flex button. Confirmation tone is heard and the FWD LED is
extinguished.
Busy
If you were given the ability to forward your...

DIGITAL STATION OPERATIONCall Forward5-23
+For Call Forward No Answer, the number of rings before the call is forwarded is determined by the
Call Forward No Answer timer.
+z+Stations Call Forwarded/No Answer forward incoming CO calls according to the Preset Forward Ring
Timer.
8CO Line transfers to a station forwarded to a ACD, UCD or VM group receives BGM until a member of
the group becomes available.
$6KM calls forwarded to a VM group receive ringback until a member of the VM group becomes
available....

5-24DIGITAL STATION OPERATIONCall Forward
2Dial the Follow-Me Forward code [642 YYY XXX] on the dial pad, where YYY=station
forwarding from and XXX=station forwarding to.
To remove Follow-Me Forwarding from an off-site location:
1Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2Dial the Follow-Me Forward code [642 YYY YYY] on the dial pad, where Y=station
forwarded from.
Conditions:
+If a Call Forward mode is currently active at the station where forwarding is...