Vodavi Starplus Triad S Description Manual

KEY STATION FEATURESPersonalized Messages2-45
00 = Clears Messages
01 = ON VACATION
02 = RETURN AM
03 = RETURN PM04 = RETURN TOMORROW
05 = RETURN NEXT WEEK
06 = ON TRIP07 
= IN MEETING
08 = AT HOME
09 = ON BREAK
10 = AT LUNCH
Custom
This feature allows the system administrator to enter up to ten custom messages for use by station users of
the system. These messages may be specified and customized by the customer on a system-wide basis,
Date and Time Entry to Personalized Message(s)
This feature allows...

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KEY STATION FEATURES
Preferred Line Answer
Scrollable Canned Messages
This feature allows the user to use a single digit [#I or [*I to scroll through the canned messages and
select one. When the desired message is displayed, pressing the hold button places that message on the
station LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated
if the station is in the Call Forward or DND mode(s). This feature is not available to attendant stations. The...

KEY STATION FEATURESPrivate Line2-47
Per CO Line Option
This feature allows programming of each CO line individually for privacy. This feature is useful for
maintaining security on such lines as Data lines, Private lines, or special circuits requiring privacy. If privacy
is disabled on a CO line then, while in use, another station may enter the conversation simply by pressing the
CO line button, A programmable warning tone is presented to all parties prior to actual cut-thru. The station
attempting to...

2-48KEY STATION FEATURESRemote Administration
Remote Administration
The Remote Administration feature allows authorized personnel to access the administration programming
via a terminal device (portable terminal device or personal computer with communications software
package).
The feature permits the review and entry of the customer database in the same manner as via the digital
terminal at 
ADMIN Station 100. The terminal device can be connected directly to the RS-23X connector on
the Miscellaneous...

KEY STATION FEATURESRepeat Redial
access, via password, allows authorized personnel to trace, monitor and up-load critical information directly
from the Triad-S system. This provides a more accurate means of acquiring system information that leads to
a quick resolution of problems that may occur. This is all done without interfering with ongoing call
b,
__ .--c::‘-
processing or normal system operation, and in many cases may be performed without a site visit,-_- .:..;’:;. 5--Capabilities allowed and...

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2-50KEY STATION FEATURESSpeed Bins/Chaining
oNormal speakerphone operation.
+Disabled for outgoing and incoming CO calls but handsfree on intercom allowed.
+sHeadset operation allowed.
Speed Bins/Chaining
Speed dial bins may be chained together by simply pressing one speed bin, then another and another as
required. This is helpful for accessing Long Distance carriers or banking services when account codes may
be required.
Speed Dial - Flash
A flash can be programmed within a speed dial number. When...

KEY STATION FEATURESStation Message Detail Recording (SMDR)
This feature is designed to prevent the loss of station programming that results when a different station type
is plugged into a port already designated as another station type.
‘T;=---Station Message Detail Recording (SMDR)
The Triad-S system provides details on both incoming and outgoing calls. This feature is programmable to
allow recording of all calls or just outgoing long distance calls. The system tracks calls by outside line,
number...

.:KEY STATION FEATURES
Transfer Recall
Canned Toll Restriction
The system provides an easy means of applying the most common form of toll restriction where 1 + and
0+ along with 
976, 555, and 411 type of calls are denied and l-800, 1-888, 911, l-911, and 1-611 type of
calls are allowed. This canned toll restriction is applied through the use of a single pre-built Class-of-Service
and can be assigned to stations using range programming.
Transfer Recall
Screened and unscreened transfers recalls the...

. . .KEY STATION FEATURES
Uniform Call Distribution (UCD)2-53
2Any station not assigned in a UCD group can view the number of calls in queue for any
given UCD Group. To view the number of calls in queue the station user dials the Calls In
Queue code (or presses a programmed FLEX button with this code) then enters the UCD
group desired. The LCD displays, on a real time basis, the number of calls in queue for
that group.
Alternate UCD Group Assignments
An alternate UCD group can be programmed so that if...

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2-54KEY STATION FEATURESUniversal Day/Night Answer (UDAIUNA)
No-Answer Retry Timer
When the No-Answer Recall timer expires, a station that failed to answer the ringing UCD call is placed into
an out-of-service 
(00s) state. The station that was taken out-of-service (00s) is placed back in service if the
agent hits his available flex button or dials the available flex code. Additionally, the agent is placed back in
service if the No-Answer Retry timer expires. If the agent does not answer his next UCD...