Vodavi Starplus Triad S Description Manual

 IDIGITAL STATION OPERATIONAccount Codes
Account Codes
When connected to an outside line call:
e:-02.:: :_ ,_. .C.”
1Press the pre-programmed* ACCOUNT CODE button.
2Dial account code up to 12-digits. (The other party will not hear the digits being dialed).
oIf account code is less than 12-digits, an [*] must be entered to return to the call,
+If account codes are forced, the account code must be entered prior to dialing the outside
number.
SMDR must be enabled for the Account Code feature to operate....

5-6DIGITAL STATION OPERATIONAnswering a Recall
+Verified Account Codes allow use of an account code as a traveling Class of Service.
oIf LCR is activated in the system and verified account codes are forced, the user must enter the
account code before dialing the LCR code.
+When verified account codes are forced, station MUST enter an account code to dial a number that
is restricted through station COS and toll restriction. An account code is not required for calls that
are unrestricted through station...

DIGITAL STATION OPERATIONAnswering Machine Emulation
button and the audio is broadcast over the keyset speaker. The mute key is enabled on the keyset at
this point. The LED lights solid green.
9SPKR MODE: The voice mail message is broadcast over the speaker. The mute key is enabled on the
keyset at this point. The LED lights solid green.
Below are the mailbox owners options at this point:
1To leave the caller in the voice mail and stop the speaker broadcast, the mailbox owner
presses the ON/OFF button....

 I
5-8DIGITAL STATION OPERATIONAutomatic Call Distribution (ACD)
When the station is monitoring the caller in VM, the display shows:VM SCREENING
MM/DD/YYHH:MMam
*A Flex Button must be programmed for this feature to operate. Refer to Table 53:FZe.x Button
Programming Codes.
Automatic Call Distribution (ACD)
Thisfeature is avulluble with option& software. When purchased, Uniform Call Distribution (UCD) is not
used and is replaced by the ACD functions identified below. Sixteen Automatic Call Distribution...

DIGITAL STATION OPERATIONAutomatic Call Distribution (ACD)
QThe supervisor can cancel a HELP request signal by pressing his flashing HELP button. Additionally, a
call is placed to the agent requesting HELP If the agent is on a call, the supervisor can press the
barge-in button to monitor the call or give assistance.
.?.
ci?$ Agent Login/Logout Feature-I;,.“.
The Agent Login/Logout feature lets an agent log into one of the ACD groups and receive calls. An agent must
first 
login to be placed into an...

5-10DIGITAL STATION OPERATION
Automatic Call Distribution (ACD)
(0An agent logging in is placed in wrap-up mode before receiving an ACD call.
+If an agent attempts to log into an ACD group that already has 16 members, that agent receives
error tone.
,-:-The Triad-S Digital System does not verify agent’s ID codes, other than requiring entry of four digits.I . . ,.Q$?.-;-_ .-. -
*A Flex Button must be programmed for this feature to operate. Table 5.JMZex Button Programming
Codes.
ACD Agent Queue Status...

DIGITAL STATION OPERATION5-11
Automatic Call Distribution (ACD)
CIQ: xx = Calls in queue
AGENT(S): xx = Agents logged in
OC: hh:mm:ss = Oldest call in hours, minutes and seconds
This feature also allows an ACD station 
(12/24 button executive only) to assign multiple buttons that display
the calls in queue for a particular group on the LCD. Additionally, the button LED indicates the number of
calls in queue, determined in programming.
From an idle key telephone:
1The pre-programmed* flex button for the...

:DIGITAL STATION OPERATION
Automatic Call Distribution (ACD)
QDial [566] on the dial pad,
Or
Press the pre-programmed* AVAILABLE/UNAVAILABLE button. You are now blocked from receiving
ACD calls.
*A Flex Button must be programmed for this feature to operate. Refer to Table 5-3:Flex Button
Programnilzg Codes.
ACD Call Qualification
The CALL QUALIFICATION feature provides a means for an Agent on ACD calls to enter call identification
codes. This feature provides up to four digits for the ACD SMDR reporting...

Issue I- December 7998
.DIGITAL STATION OPERATION
Automatic Call Distribution (ACD)5-13
+Dialing the ACD Group Member Status code [573] on the dial pad,
or
Pressing the pre-programmed* flex button. The display now shows ACD Group 550.
The status of the ACD agents is displayed with a letter following the station number where the agent is logged
in.
ACDSxx: 110A 111A 112A
1130 114U 115D 116B 117N
The status is displayed with the following priority:
Where:
(N) = Not Equipped
(D) = Do not Disturb
(0) = Out...

DIGITAL STATION OPERATIONAutomatic Call Distribution (ACD)
+Dial [578] on the dial pad,or
Press the pre-programmed* AVAILABLE/UNAVAILABLE button. You are now blocked from receiving
ACD calls.
If no stations are logged into the ACD Group, ACD calls are routed to the
Attendant station.
*A FlexButton must be programmed for this feature to operate. Refer to Table53:FZexButton Programming
Codes.
ACD Overflow Station - Forwarding
This feature allows ACD calls reaching the ACD Overflow Station to follow the...