Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

STARPLUS @I SPD 4896
Digital Key Telephone SystemTABLE OF CONTENTS FOR SECTION 
545
SECTION 645
645.1645.2
645.3
645.4
645.5
AUTOMATIC CALL DISTRIBUTION (ACD)...........................................645-l
ACDGROUPPROGRAMMING..
...................................................................645-l
A.AlternateACDGroupAssignment.................................................645-2
8.ACDOverflowStationAssignment................................................645-2
C.ACD Recorded Announcement...

STARPLUS @ SPD 4696
Digital Key Telephone SystemAUTOMATIC CALL 
DlSlRlBUTiON (ACD)
SECTION 645
AUTOMATIC CALL
645.1ACD GROUP PROGRAMMING
Programming Steps
If the system is in the programming mode, continue
using the program codes. If starting to program here,
enter the programming mode. Refer to Sec. 600.2,
Program Mode Entry (Key Station).
If ACD Groups are to be assigned:
1. Press FLASH and dial 
[60]. The following
message is shown on the display phone:
Where:
- 5XX = ACD Group Number (550557)
- A =...

AUTOMATE CALL DlSTRlBUTlON (ACD)
STARPLUS @ SPD 4896
Digital Key Telephone SystemAUTOMATIC CALL DISTRIBUTION (Cont’d)
A.Alternate ACD Group Assignment
Programming Steps
To program an alternate group:
1.Press the ALTERNATE ACD GROUP flexible
button (Button 
#9).
2.Enter the three-digit pilot number (550 to 557)
of the desired alternate ACD group.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
B.ACD Overflow Station Assignment
Programming Steps
To...

STARPLUS @ SPD 4896
Digital Key Telephone SystemAUTOMATlC CALL DISTRIBUTION (ACD)AUTOMATIC CALL DISTRIBUTION (Cont’d)
C. ACD Recorded Announcement
Assignment(s) (RAN)
Programming Steps
To program a Recorded Announcement:
1. Press the ANNOUNCEMENT TBLS flexible
button (Button 
#I 1).
2.Enter a three-digit sequence:
- 1st Digit = Guaranteed Message.
- 2nd Digit = RAN port specified for primary
message.
-3rd Digit =RAN port specified for secondary
message.
3.Press the pound [#] key once as the 1st digit
if...

AUTOMAllC CALL DlSlRlBUllON (ACD)
STARPLUS @ SPD 4896
Digital Key Telephone System
AUTOMATlC CALL DlSTFllBUTlON (Cont’d)
D. ACD Supervisor Programming
Programming Steps
To program an ACD Supervisor:
1.Press the ACD SUPV flexible button (Button
#12.2. Enter the three-digit station number of the
desired ACD Supervisor station.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.Description
ACD SUPERVISOR. The ACD Supervisor Station
assignment feature...

STARPLUS @ SPD 4896
Digital Key Telephone SystemAUTOMATIC CALL DlSTFIlBUTlON (ACD)AUTOMATIC CALL DISTRIBUTION (Cont’d)
E. ACD Station Assignment(s)
Programming Steps
To program stations into a ACD group:
1. Press the Page 
“B” flexible button (Button
#19). The following message is shown on the
display phone.
Where:
- 5XX = ACD Group Number (550557)
- B = Page “B” parameters
- ### = ACD Station assignments
2.The top left button in the flexible button field
will be lit for programming ACD group 
1 (550)....

AUTOMATlC CALL DISTRIBUTION (ACD)
STARPLUS @ SPD 4696
Digital Key Telephone System
AUTOMATlC CALL DISTRIBUTION (Cont’d)
646.2
ACD 
TlMERSProgramming Steps
if ACD timers are to be changed:
a. Press FLASH and dial 
[61]. The following mes-
sage is shown on the display phone:
A. ACD Ring Timer
Programming Steps
To make a change to the ACD Ring Timer:
1.Press the RING TIMER flexible button (Button
#l). The following message is shown on the
display phone:
RING
000-300060
2.Enter the three-digit timer value on...

STARPLUS @ SPD 48%Digital Key Telephone System
AUTOMATIC CALL 
DlSTRlBUTiON (Cont’d)
ACD TIMERS (Cont’d)
B.ACD Message interval Timer
Programming Steps
To make a change to the ACD Message Interval
Timer:
1.Press the MIT TIMER flexible button (Button
#2). The following message is shown on the
display phone:
2.Enter the three-digit timer value on the dial
pad which corresponds to 000-600 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display will
now update.
The...

AUTOMATlC CALL DISTRIBUTION (ACD)
STARPLUS @ SPD 4896
Digital Key Telephone System
AUTOMATlC CALL DISTRIBUTION (Cont’d)
ACD 
TlMERS (Cont’d)
D.ACD Auto Wrap-Up Timer
Programming Steps
To make a change to the ACD Auto Wrap-up Timer:
1.Press the AUTO-WRAP TIMER flexible but-
ton (Button 
#4). The following message is
shown on the display phone:
2. Enter the three-digit value on the dial pad
which corresponds to 000-999 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the...

STARPLUS @ SPD 4996
Digital Key Telephone System
AUTOMATIC CALL DISTRIBUTION (Cont’d)
ACD 
TlMERS (Cont’d)
F.ACD No-Answer Retry Timer
Programming Steps
To make a change to the ACD No-Answer Retry
Timer:
1.Press the NO-ANSWER RETRY TIMER flex-
ible button (Button 
#6). The following mes-
sage is shown on the display phone:
2. Enter the three-digit value on the dial pad
which corresponds to 000-999 seconds.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the displaywill
now...