Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

AUTOMATlC CALL DISTRIBUTION (ACD)
STARPLUS @ SPO 4696
Digital Key Telephone SystemAUTOMATIC CALL DISTRIBUTION (Cont’d)
646.3ACD RAN ANNOUNCEMENT TABLES
Programming Steps
If Recorded Announcement devices are installed to
operate with ACD, these tables must be pro-
grammed:
a. Press FLASH and dial 
[62]. The following mes-
sage is shown on the display phone:
b. The top left button in the flexible button field will
be lit for programming ACD RAN An-
nouncement Table 1. To change to ACD RAN
Announcement...

STARPLUS @ SPD 4696
Digital Key Telephone SystemAUTOMATIC CALL DISTRIBUTION (ACD)AUTOMATIC CALL DISTRIBUTION (Cont’d)
646.4ACD EVENT TRACE
Programming Steps
To enable ACD Event Trace options:
1. Press FLASH and dial 
[63]. The following
message will be shown on the display phone:Description
This feature is available with optional 
software.The ACD Event Trace feature provides an event
trace output which interfaces with a customer-devel-
oped ACD Reporting package
The buttons on the digital terminal are...

AUTOMATlC CALL DISTRIBUTION (ACD)
STARPLUS @ SPD 4896Digital Key Telephone System
AUTOMATlC CALL DISTRIBUTION (Cont’d)
ACD EVENT TRACE (Cont’d)
B.Trace Port Assignment
Programming Steps
1.Press the ACD PRINT PORT flexible button
(Button 
#2) to determine which port is to be
used for the ACD Event Trace.
2.Enter a one-digit number for the ACD Event
Trace Port number:
- [l] = Port #I (CPU “On-Board” RS232C)(Future Use)
- [2] = Port #2 (“On-Board” Modem)
- [3] = Port #3 (Backplane RS-232C)
- [4] = Port #4...

STARPLUS @ SPD 4696
Digital Key Telephone SystemAUTOMATIC CALL DlSTF?lBlJllON (ACD)AUTOMATIC CALL DISTRIBUTION (Cont’d)
645.5ACD GROUP PROGRAMMING
Programming Steps
If the system is in the programming mode, continue
using the program codes. If starting to program here,
enter the programming mode. Refer to Sec. 600.2,
Program Mode Entry (Key Station).
If ACD Groups are to be assigned:
1. Press FLASH and dial 
[64]. The foilowing
message is shown on the display phone:
Where:
- 5XX = ACD Group Number...

AUTOMATIC CALL DISTRIBUTION (ACD)_ ^
STARPLUS @ SPD 4896
Digital Key Telephone SystemAUTOMATIC CALL DISTRIBUTION (Cont’d)
A.Alternate ACD Group Assignment
Programming Steps
To program an alternate group:
1.Press the ALTERNATE ACD GROUP flexible
button (Button 
#9).
2.Enter the three-digit pilot number (558 to 565)
of the desired alternate ACD group.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
B.ACD Overflow Station Assignment
Programming Steps
To...

STARPLUS @ SPD 4996Digital Key Telephone System
AUTOMATlC CALL DlSTRlBUTlON (ACD)AUTOMATIC CALL DISTRIBUTION (Cont’d)
C. ACD Recorded Announcement
Assignment(s) (RAN)
Programming Steps
To program a Recorded Announcement:
1. Press the ANNOUNCEMENT TBLS flexible
button (Button 
#l 1.
2.Enter a three-digit sequence:
- 1st Digit = Guaranteed Message
- 2nd Digit = RAN port specified for primary
message.
-3rd Digit = RAN port specified for secondary
message.
3.Press the pound [#] key as the 1st digit if no...

STARPLUS @ SPD 4896
AUTOMATlC CALL DlSTRlBUTlON (ACD)
AUTOMATIC CALL DISTRIBUTION (Cont’d)
D. ACD Supervisor Programming
Programming Steps
To program an ACD Supervisor:
1.Press the ACD SUPV flexible button (Button
#12.2. Enter the three-digit station number of the
desired ACD Supervisor station.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
Digital Key Telephone SystemDescription
ACD SUPERVISOR. The ACD Supervisor Station
assignment feature...

STARPLUS @ SPD 4896
Digital Key Telephone SystemAUTOMATlC CALL DlSTRlBUTlON (ACD)
AUTOMATlC CALL DISTRIBUTION (Cont’d)
E.ACD Station Assignment(s)
Programming Steps
To program stations into a ACD group:
1. Press the Page 
“B” flexible button (Button
#I 9). The following message is shown on the
display phone.
Where:
- 5XX = ACD Group Number (558-565)
- B = Page “B” parameters
- ### = ACD Station assignments
2.The top left button in the flexible button field
will be lit for programming ACD group 9 (558)....

STARPLUS @ Sf’D 4696
Digital Key Telephone SystemTABLE OF CONTENTS FOR SECTION 650
SECTION 650
650.1650.2
650.3
UNIFORM CALL DISTRIBUTION (UCD)................................................650-l
UCD GROUP PROGRAMMING
.....................................................................650-l
A.AlternateUCDGroupAssignment.................................................650-2
B.UCDOverflowStationAssignment................................................650-2
C.UCDRecorded Announcement...

STARPLUS @ SPD 4696
Digital Key Telephone SystemUNIFORM CALL DISTRIBUTION (UCD]
SECTION 650
UNIFORM CALL DISTRIBUTION (UCD)
650.1UCD GROUP PROGRAMMING
Programming Steps
If the system is in the programming mode, continue
using the program codes. If starting to program here,
enter the programming mode. Refer to Sec. 600.2,
Program Mode Entry (Key Station).
If UCD Groups are to be assigned:
1. Press FLASH and dial 
[60]. The following
message is shown on the display phone:
Where:
- XX = UCD Group Number...