Vodavi Starplus Automatic Voice Processing Technical Manual

STARPLUS @ AVP TECHNICAL MANUALMODULES
The Custom Prompts sub menu is divided into two sections:
n Custom Greeting 
- is a message that is played when the
call is answered. The greeting is usually activated when
Auto Attendant is the primary or only module on a channel.
For example, “Thank-you for calling Vodavi Communica-
tions Systems...“. 
_A. RECORD CUSTOM
GREETINGn Custom Instructions 
- is the message that tells the caller
how to use the system. For example, “Enter the extension
number of the...

MODULESSTARPLUS @ AVP TECHNICAL MANUAL
1.Select a time or day setting for which to record a custom
greeting.
2.Using the telephone, dial the extension of any line connected
to the 
Starplus AVP system.
Once the connection has been made the Recording Studio
data entry screen is presented.
C:hoose any of the Recording Studio functions to record or change
voice prompts:
IIAINT sn525100v+3.1OaConfigurationnodulesReportsUtilitiesHouseKeepingIIIRecording Studio
What?-TypeIrRecording InformationName :...

STARPLUS @ AVP TECHNICAL MANUALMODULES
B. RECORD CUSTOM
INSTRUCTIONSSelect Custom Instructions from the Custom Prompts sub menu.
The Timed Settings sub menu is displayed.
WINT sn525100v+3.10aConfigurationllodulesReportsUtilitiesIHouseKeepingIDaytime Hours
Starplus AVP allows you to selectively record custom instructions
by various day and/or time settings. The settings are defined as
follows:
n Daytime 
- your office hours as defined by Start Of Day and
End Of Day.
n Evenings 
- the remaining portion of...

MODULESSTARPLUS @ AVP TECHNICAL MANUAL
1.Select a time and/or day setting for which to record a custom
instructions.
2.Using the telephone, dial the extension of any line connected
to the 
Starplus AVP system.
Once the connection has been made the Recording Studio
data entry screen is presented.
flAINT ~525100v+3.10aConfigurationnodulesReportsUtilitiesHouseKeeping
~~~~~~~~~~~~~~~~~~~~Exit Studio
File: 
UOX\RECllENU.UOXChoose any of the Recording Studio functions to record or change
voice prompts:
4 Play...

STARPLUS @ AVP TECHNICAL MANUAL
MODULES
A caller accesses directory listings by pressing the dial pad keys
that correspond to the person’s last name. For example, a caller
wants to talk with John Smith but does not know his extension. Af-
ter he dials the company’s number he is presented with a menu.
“If you know the extension number of the person you wish to
reach enter it now or 
diaf411 for a company directory”. If 411 is
pressed, he hears: “Press the keys on the phone that represent
the first three...

MODULESSTARPLUS @ AVP TECHNICAL MANUAL
A. TOGGLE ON/OFFTo activate the Company Directory, highlight Toggle On/Off in the
Company Directory sub menu and press [ENTER]. The Toggle
On/Off screen will be displayed.
MINT sn525100
ConfigurationnodulesRep&sv+3.10aUtilitiesHouseKeepingIII--. 
1.1. . .IEsc: back a menuReturn: selects++: back a menutl: moves bar
1.Highlight Toggle On and press [ENTER].
The Company Directory sub menu will be presented and you
will have access to the other 
Starplus AVP Directory...

STARPLUS @ AVP TECHNICAL MANUALMODULES
2.When you are finished, press [ESC] to save the entry and
exit the screen.
C. SET KEYS NEEDEDThis function determines the number of keys that a caller must
press to invoke a voice listing from the Company Directory. There
is no minimum or maximum requirement. The number of set keys
depends on the size of the directory and the reoccurrence of
names with similar spellings.
To define the set key number, highlight Set Keys Needed in the
Company Directory sub menu and...

MODULESSTARPLUS @ AVP TECHNICAL MANUAL
To select either option, highlight Include Names from the Com-
pany Directory sub menu and press [ENTER]. The Include Names
screen will be presented.
tlRINT ~525100v+3.10aConfigurationModulesReportsUtilitiesIHouseKeepingIincluded in directory 
orjust those with a name
recorded. ESC to exit.
Extensions 
w/ Names
1.Press [ENTER] to change the current setting.
Press [ESC] to save the entry and exit the screen.
NOTE: that extension names are actually recorded through a...

STARPLUS @ AVP TECHNICAL MANUALMODULES
To select this function, highlight Type Of Directory from the Com-
pany Directory sub menu and press [ENTER]. The Type Of Direc-
tory data entry screen will be presented.
NAINT ~1525100v+3.10aConfigurationnodulesReportsUtilitiesIHouseKeepingIthe type of directory from
a single entry mode to a
Press ESC to
Paged tlode
Esc:back a menu
Return: selects++:back a menutl:moves bar
F. BUILD DIRECTORY
1.Press [ENTER] to change the existing condition.
Press [ESC] to save the...

MODULESSTARPLUS @ AVP TECHNICAL MANUAL
620.11 MENU ROUTINGMenu Routing is used to build multi-level menus that combine
other modules and special features to create sophisticated call
processing applications. Before going into a detailed description
of Menu Routing, two terms must be defined:
l Menu
l Action
A menu is a list of actions that is executed through Touch-Tone
keys. For example, Dial 1 for sales. 2 for support. 3 for administra-
tion.... A menu can have up to 12 options each one corresponding...