Vodavi Starplus Automatic Voice Processing Technical Manual

STARPLUS @ AVP TECHNICAL MANUALMODULES
plus AVP system. It is used to forward a mailbox or exten-
sion number directly to Auto Attendant. You should only
use this menu when you want to forward an extension or
mailbox to Auto Attendant without specifying an exten-
sion. This menu should not be changed or modified by the
user.
lVoice Messaging - is a canned menu provided with your
Starplus AVP system. It is used to forward a mailbox or ex-
tension number to Voice Messaging. You should only use
this menu...

STARPLUS @ AVP TECHNICAL MANUALREPORTS
SECTION 630
REPORTS
630.1INTRODUCTIONThe Starplus AVP contains a variety of reports that are used by
the systems administrator for diagnostic and information purposes.
Reports are divided into five categories:
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lSystem Reports - These reports are concerned with the op-
eration and performance of the...

REPORTSSTARPLUS @ AVP TECHNICAL MANUAL
The following describes each range set and its affect:
n Date Range 
- Use this to request the date range of the data
you want in the reports. The date range set is available for
all reports.
w Mailbox Range - applies to the Mailbox Usage report and
Mailbox Directory report. If no range is specified, all mail-
boxes will be assumed.
II Extension Range - applies to the Extension Usage report
and Extension Directory report. If no extension is specified,
all extensions...

STARPLUS @ AVP TECHNICAL MANUAL
REPORTS
630.2 SYSTEM
REPORTS
A. CHANNEL ACTIVITY
REPORTThis report displays traffic information. The data is sorted by date
and then separated by channel (line). The report includes the
calls, time, and average length of call.
The report documents:
lDate - of reporting period
0Line - call came in on
lCalls - received per line per reporting period
lDuration - total time for all calls per line
lAverage - average .length of call
The first thing you should look for are lines...

REPORTSSTARPLUS @ AVP TECHNICAL MANUAL
number of calls is affected by several factors like promotion,
script, and ease of use. The system is simple to reconfigure. 
Ex-periment with several menus and ideas to determine which is
most efficient.
B. MAILBOX ACTIVITY
REPORTThe Mailbox Activity Report provides a statistical evaluation of
mailbox activity. The report, sorted by date, documents each mail-
box entry.
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STARPLUS @ AVP TECHNICAL MANUALREPORTS
C. EXTENSION ACTIVITYThe Extension Activity Report identifies inbound call activity to a
REPORTspecific extension. The report is sorted by date and documents
each inbound call attempt as well as the result of the call activity.
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The report documents the time that the call was made as well as
its duration. Duration is defined as...

REPORTSSTARPLUS @ AVP TECHNICAL MANUAL
D. MENU USAGE 
- DETAILThe Menu Usage reports (Detail and Summary) identify user traf-AND SUMMARY
fit within Menu Routing menus. The reports indicate what informa-
tion callers are most interested in, as indicated by the number of
times that specific menus are accessed. Comparing individual
menus can help determine how productive the menu is and
whether the number of channels that allow access to it are suffi-
-cient to support the traffic.
This information may be...

STARPLUS @ AVP TECHNICAL MANUALREPORTS
The Menu Activity Summary report documents:
lDate - of the reporting period
lMenu - being reported
lAccesses - the number of times the menus were accessed
lDuration - the total time each menu was being used, as de-
fined by the total elapsed 
time.each caller remained in the
Starplus AVP system.
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REPORTSSTARPLUS @ AVP TECHNICAL MANUAL
A blocked condition means that all channels in the group are carry-
ing call traffic simultaneously. When the system is blocked, the
next caller who tries to use the system will hear a busy signal.
Blocking should not occur frequently. If it does, you need to ex-
pand your system by installing additional voice cards.
The Blockage Summary report displays a summary version of the
detail report. Instead of identifying the specific time of the block-
age, it will...

STARPLUS @ AVP TECHNICAL MANUALREPORTS
The Call-out Activity report shows the following:
lDate - for which the report has been prepared
lName - party to which the extension has been assigned
l Extension 
- number
lLine - on which the outgoing call was made
l Time-of the outgoing call
lResult - of the outgoing call (Answered, No Answer, Busy,
Connect, Blind Transfer)
lNumber - to which notification was made
.
G. NOTIFICATION
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