Vodavi Starplus Automatic Voice Processing Technical Manual

STARTING THE SYSTEMSTARPLUS @ AVP TECHNICAL MANUAL
B. START UP WITH
MULTI-TASKING
OPTIONIn a multitasking environment (with Multi-Tasker installed) your
AUTOEXEC.BAT can be automatically configured for you by run-
ning the 
FIXBOOT program.
At the DOS command line in the 
Starplus AVP directory, enter:
. 
FIXBOOTTo examine or change this file enter the following command while
still in the 
Starplus AVP directory:
. ED 
\AUTOEXEC.BATYour AUTOEXEC.BAT file should contain the following com-
mands:
. PROMPT...

STARPLUS @ AVP TECHNICAL MANUALSTARTING THE SYSTEM
700.3
STARPLUS AVPWhen Starplus AVP is running, three special screens provide real-
RUNTIMEtime statistical information on system performance.
SCREENS
The system will display the status screen by default, as described
below. The following command are available while this screen is
displayed:
lFl -F8 - Call Statistics screens
lF9 - Blockage screen.
lShift Fl -F5 - Reset all counters
lShift Fl 0 - Shutdown - now!
lAlt Fl - Shutdown - next chance (after all...

STARTING THE SYSTEMSTARPLUS @ AVP TECHNICAL MANUAL
B. CALL STATISTICS
SCREENThe Call Statistics screen is designed to display traffic information.
The top portion of the screen shows summary information on the
number and duration of calls that have been processed on a per
line basis. The information shows today’s activity and also dis-
plays cumulative totals since the last system reset.
Uodavi Communications Systems
IT’i’:”
7
!ISince #Calls: 02/05/9217:13 2510017Duration:0:250:lO0:oo0:oo520:36...

STARPLUS @ AVP TECHNICAL MANUALSTARTING THE SYSTEM
C. BLOCKAGE
STATISTICS SCREENThe Blockage Statistics screen identifies blockage for up to eight
blockage groups. Blockage occurs when all lines in a blockage
group are active or busy at the same time (Blockage groups are
defined in Configuration/System).
Fl-FE:CallsF9:BlockageSFI-SF9:ClearF10:StatusSF10:ExitI
Rutomated Voice Processing -STWPLIJSUodavi Communications SytesmsBlockage Statistics
Copyright(c) 1988-1991
Page 1
02/11/92...

STARPLUS @ AVP TECHNICAL MANUALMAINTENANCE & TROUBLESHOOTING
SECTION 800
MAINTENANCE 
& TROUBLESHOOTING
800.1 MAINTENANCE
A. ENCLOSUREl Filter
Routinely check the sponge filter for dust build up. The filter is lo-
cated behind the vented portion of the font panel. The cover must
be removed. Remove the filter by gently pulling it from the four vel-
cro tabs at the corner of the filter. Clean the filter in warm water
with a mild detergent and rinse.
MAKE SURE THE FILTER IS COMPLETELY DRY BEFORE RE-...

MAINTENANCE & TROUBLESHOOTINGSTARPLUS @ AVP TECHNICAL MANUAL
7.Install the new CPU, being certain it is perpendicular to the.._enclosure. Before sliding it down into its connector, recon-.;i
nect the keyboard and reset switch wires to their respective
connectors. The keyboard connector is keyed for proper
alignment. Make sure the jumper settings are as follows:
JP1All other jumper strap settings on
the board should be open.JP44 
;I 1
iJP8 E JP9 3
L00
286 CPU jumper settings
Edge connector of the board to...

STARPLUS @ AVP TECHNICAL MANUALMAINTENANCE & TROUBLESHOOTING
nect the floppy and hard drive cables to their respective con-
nectors.
8.Make certain the board is secured in its connector. Reinstall
the 6-32 screw to secure the back edge of the board in place.
9.Put the cover back on the enclosure then turn on the power
and make sure the system boots up.
If the system does not boot up, remove the cover and verify all
connections and switch settings.
E. REPLACING THE VIDEO
CARD
1. Remove the enclosure....

MAINTENANCE & TROUBLESHOOTINGSTARPLUS @ AVP TECHNICAL MANUAL
7.Put the cover on the enclosure and power up the system to‘3make sure it boots..!,z’If the system does not boot up, remove the cover and verify all
connections and switch settings.
G. REPLACING THE HARDThe hard drive is the storage device for the system. It provides
DRIVEstorage for the voice prompts, system software, operating system,
and user voice messages. The storage capacity of the hard disk is
either 40, 80, or 200 MB, depending upon...

STARPLUS @ AVP TECHNICAL MANUALMAINTENANCE & TROUBLESHOOTING
4.Gently lift the card out of the system.
Make sure the new/additional board switch settings are con-
figured properly. Refer to the chart below for setting informa-
tion.
Switch 1 settings, board 1Address 
DO00Switch 1 
skings, board 2
Address D200
Switch 1 settings, board 3Address D400
Multiple voice board installation, switch 1 settings
5.Install the new card, being certain it is perpendicular to the
enclosure.
6.Make certain the board is...

MAINTENANCE & TROUBLESHOOTINGSTARPLUS @ AVP TECHNICAL MANUAL
B. GATHERING
INFORMATIONl HARDWARE PROBLEMS
NO POWER UP
0 Symptoms
lFans are noticeably quiet
lSystem does not respond to keyboard commands
l Remedy
lCheck that AC cord is plugged in
lCheck that power switch is on
If this does not remedy the problem, proceed with the internal
check.INTERNAL CHECK
lBackplane LED is off and fan is not on:
lCheck that power supply connectors are connected.
Check that all voltages from the power supply are OK.
If...