Toshiba Voice Processing Vp100 Installation And Maintenance Manual

REPORTS 
5-3 
Select the number of the report you wish to clear. The prompts displayed after selecting a 
report are specific to that report. 
\Vhen option 3 - User Call and Message Statistics, is chosen, the following reports are 
cleared: 
. 
. 
User Message Statistics. 
. User Calling Statistics. 
.‘-- 
. 
Mailbox Usage. 
. User Status Detail. 
- _ 
. 
cz The Disk Usage report cannot be cleared. It always reflects current information. 
z _ 
. 
_. 
Toshiba VP Systems 
Release 61 December. 1992  

5-4 /nstal/ation and Maintenance Manual 
5.2 
- _ 
SYSTEM PERFORMANCE REPORT 
e 1. 
3 
-. 
3. 
4. 
5. 
6. 
7. 
8. SYSTEM PERFORMANCE. 
NETWORKTRAFFIC. - 
USER MESSAGE STATISTICS. 
USER CALLING STATISTICS. 
DISK USAGE. 
PORT STATISTICS. 
MAILBOX USAGE. 
USER STATUS DETAIL. 
l - 
The System Performance report provides system-wide call and message statistics. individual call 
and message statistics are displayed in the User reports. 
b 
WARNING 4 
The System Performance report is based upon the Traffic Peg...

REPORTS 
5-5 
- SYSTEM PERFORMANCE REPORT FOR (SYSTEM NXME) - 
FROM: MM/DD HH:Mhl X\f 
TO: MM/DD HH:MM PM YYYY 
PAGE 1 OF 1 
* 
INCOMING CALL SUMMARY * 
. 
- _ 
c. C.JiLLER’S.INITlAL ACTIO-N: 
DIALED EXTENSION OR DIGITS 
DEFAULTED TO ASSlST.aCE 
DIALED “0” FOR ASSISTXINCE 
LEFT A MESSAGE AT THE TOhE 
PRESSED “#” TO LOG-ON 
=*” TO MAKE A QUICK MESSAGE 
CALLER WAS A NETWORK UNIT 
CALLER WAS A 
DIDiE&M UNIT 
OTHER 
TOTAL CALLS INTO SYSTEM 
SUBSEQUENT ACTIONS: 
DIALED EXTENSION OR DIGITS 
SENT TO ASSISTANCE...

5-6 installation and h!Sntenance Manual 
q Caller’s Initial A&ion 
. 
Call Summary 
The Call Summary portion of the System Performance report shows the stages of calls and 
actions of callers inro the VP 100: Thecalls include: 
. Callers attempting to reach extensions. 
. 
People calling into mailboxes. 
.*- 
l Other calls answered (such as calls from other network locations). 
Information is reported in three stages: 
. 
Caller’s initial action. 
. 
Caller’s subsequent actions. 
. 
Progress of calls to...

REPORTS 
5-7 
LEFT A MESSAGE 
AT THE TONE 
(Peg 140) 
.c 
. -. 
PRESSED 3 
TO LOG ON 
(Peg 131) 
@ TO MAKE A 
QUICK MESSAGE 
(Peg 133) 
- _ 
. CALLER WAS A 
NETWORK UNIT 
(Peg 135) 
OTHER 
Miscellaneous category 
Number of times callers left a message as an initial action. This also 
includes instances u-here Next Mailbox gives the caller a greeting and 
takes a message without the caller entering any digits. 
. 
. 
Numbe; of times callers pressed a to enter a mailbox (includes 
successful and...

’ 5-8 Installation and Maintenance Manual 
_ 
n Subsequent Actions 
__ 
-. After completing their initial action. (i.e., caller left a message at t_he tone), another action is . 
taken. Subsequent actions are described below. 
DIALED EXTENSION . Number of times callers dialed a defined first digit from 1 to 8. 
OR DIGITS 
(Peg 130) d-- 
. Number of times callers went to Next Mailbox. 
- _ 
_ SENT TO 
ASSISTANCE 
(Peg 139) 
DIALED 
q FOR 
ASSISTANCE 
(Peg 128) 
LEFT A MESSAGE 
AT THE TONE 
(Peg 141)...

REPORTS 5-9 
/- ‘ W Progress of Calls to Extensions 
Ii the initial or subsequent action taken by the caller requires the VP 100 to place a call, 
responses to that call are detailed beloiv. Also included is the number of logon requests‘that 
\vere successfully completed. 
- 
ANSWERED 
6% 46) 
’ . Number of anslvered calls placed by the VP 100. 
. 
With Adaptive Integration. COS Attribute 15 -*TRANSFER TO 
A RINGING’EXTENSIOS. pegs as ANSWERED when the call 
is transferred. 
RING-NO- 
ANSWER 
(Peg 35)...

5-10 Installation and Maintenance Manual 
a 
. Message Suinmary 
The Message Summary section details the number of messages created and on what conditions, 
number of messages currently stored, and disk usage. 
_ .- 
. 
Totals for stored messages include disk space used for storing a forwarded message and all 
comments attached to it. 
I@? Messages are only stored once and addressed to mailboxes as required_ Therefore, User 
Statistics for messages do not equal total storage used or remaining for system...

REPORTS 
5-l 1 
_ 
AFTER BUSY OR Number of messages left after call to an extension received busy or 
NO-ANSWER no answer. 
(Peg 14) 
__ _ 
..- 
AFTER GREETING Number’of me&ages left after greeting played. 
PLAYED (Peg 142) 
RECEIVED FROM 
Number of valid messages received from network. 
NETWORK (Peg 143) l *- 
BY QUICK Number of times a Quick Message was left. 
MESSAGE (Peg 2) 
- _ BY LOGGED-ON 
USERS 
Number of messages sent from mailboxes. 
TOTAL MESSAGES Number of valid voice messages created....

5-12 Installation and Maintenance Manual 
STORAGE Percentage of total storage currently used. 
CURRENTLY USED 
J 
APPROXIMATE Maximum minutes of message storage that would be available if no 
.- 
MINUTES OF voice mkssages (names, greetings, or messages) were stored. 
STORAGE 
The exact minutes of storage may vary due to factors including: l *- 
. 
The disk itself. 
. Manufacturer of the disk. 
. Accumulated bad sectors on the disk. 
Toshiba VP Systems Release 6.1 December. 1992