Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-75
NoteThe HMIS workstation PC is not equipped with a modem or pcANYWHERE software. 5. From the Main 
screen, perform one 
of the following 
functions:
©Check a guest in or 
out on the Main 
screen
©Enable/disable 
phone service on 
the Control/Status 
Tab screen
©Enable/disable 
DND or CFAC/
CFBNA on the 
Control/Status Tab 
screenThe Communications Display Window shows the commands 
that are being sent to the...

Hospitality Management Information System (HMIS)
Troubleshooting
15-76Strata DK I&M    5/99
Verify Communication Port Settings
1. From Windows 98/
95, click Start, then 
Settings.The Settings drop-down menu displays.
2. Click Control Panel, 
then double-click the 
System icon.The System Properties screen displays.
3. Click the Device 
Manager tab, then 
double-click the Ports 
icon.The ports display on the screen.
4. Highlight the COM1 
port and click 
Properties.The Communications Port (COM1) Properties...

Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-77
5. Click Resources tab. The screen displays the resource settings for COM1.
6. Check the Interrupt 
and Address settings.The communication port settings for the HMIS server/workstation 
PCs are:
©Interrupt = IRQ4
©Address = 3F8h
7. Click OK.
8. Highlight the COM2 
port and click 
Properties.The Communications Port (COM2) Properties screen displays.
9. Click Resources tab. The screen displays the resource settings...

Hospitality Management Information System (HMIS)
Troubleshooting
15-78Strata DK I&M    5/99
Verify Modem Settings
NoteThe HMIS workstation PC is not equipped with a modem.
1. From Windows 98/
95, click Start, then 
Settings.
2. Click Control Panel, 
then double-click the 
Modems icon.The screen should designate the COM3 port as Modem 33.6K (as 
shown).
3. Click the Diagnostics 
tab.
4. Highlight the COM3 
port and click More 
Info...
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Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-79
Verify pcANYWHERE Modem Settings
NoteThese settings are available only on the HMIS server PC. 5. Check the Interrupt 
and Address settings.The modem settings should be:
©Interrupt = IRQ5
©Address = 3E8h
6. Click OK twice, then 
close the Control 
Panel window.
Important!The COM3 modem must have a unique IRQ and 
address setting. These resources cannot be shared.
1. From Windows 95, 
click Start, then 
highlight...

Hospitality Management Information System (HMIS)
Troubleshooting
15-80Strata DK I&M    5/99
4. Highlight COM3 and 
click Details.The modem properties for COM3 display on the screen.
5. Check that Port field 
reads COM3. If not, 
use the pull-down 
menu to correct.
6. Click OK twice, then 
close 
pcANYWHWERE 
window.
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Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-81
Verify Modem Data Communication
Step 1: Set HMIS Server PC as Host PC
Step 2: From the Host PC System, remotely connect to HMIS Server PC1. From Windows 95, 
click Start, then 
highlight Programs.The Programs drop-down menu displays.
2. Highlight 
pcANYWHERE32 
and from the drop-
down menu, click 
pcANYWHERE.
3. Click Be A Host PC.
4. Double-click the 
Modem icon.The HMIS is now waiting for connection.
1. From...

Hospitality Management Information System (HMIS)
Troubleshooting
15-82Strata DK I&M    5/99
Step 3: Access HMIS from Remote PC3. Click Remote 
Control, then 
double-click the 
Modem icon.The program prompts you to enter the modem telephone number.
4. Enter the dialing 
number assigned at 
RSTU for the HMIS 
PC system.The Remote PC is now able to operate the HMIS program on the 
HMIS server PC.
1. From Windows 95 on 
the HMIS server PC 
screen, click Start, 
then highlight 
Programs.
2. Click HMISWS...

Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-83
View HmisErr.Log
The HmisErr.log file located on the HMIS directory captures any error that may occur in each of 
the modules. This includes reporting the loss of communications with the TTY port on the Strata 
DK. If an error does occur in the software, it may be necessary to forward this file to Toshiba 
Technical Support for decoding.
NoteThis file is available only on the HMIS server PC. Using a text editor,...

Hospitality Management Information System (HMIS)
Troubleshooting
15-84Strata DK I&M    5/99
Figure 15-26 Sample HmisErr.Log
View History Log
The History log file logs all communications with the Strata DK.
ä
To view the history log
1. From the 
Communication 
Display, click on the 
lower right-hand area 
of the screen.
2. Clear the History On 
box by clicking in it.
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