Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

Hospitality Management Information System (HMIS)
Maintenance
Strata DK I&M    5/9915-65
Shut Down HMIS SMDR and/or TTY Servers
Restart HMIS SMDR and/or TTY Servers
1. Press 
Ctrl+Alt+Del.The Close Program dialog box displays.
2. Highlight the program 
name (i.e., 
TelMonComm, 
HMISComm).
3. Click End Task.
4. Click OK.
1. From the Setup 
screen, double-click 
the area below the 
Setup menu.The Launch Auxiliary Server Applications box displays:
2. Using the pull-down 
menu, highlight either 
the...

Hospitality Management Information System (HMIS)
Troubleshooting
15-66Strata DK I&M    5/99
Troubleshooting
The troubleshooting procedures provided in this section are:
©Verify data communications
©Check trunk utilization
©Perform manual tests/remote maintenance
©Output data to file
©Check HMIS communications with the Strata DK
©Verify communication port settings
©Verify modem settings
©Verify modem data communication
©View HMIS error file (i.e., HmisErr.Log)
Important!Technical Support can request that...

Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-67
4. Double-click the area 
to the right of Flush 
Queue.The Comm Server screen displays:
5. Click Disconnect. Call capturing is discontinued.
6. Click Comm Settings. The Communication Settings and Emulation screen displays 
(shown below).
7. Click Connect and 
press Enter
.A >CODE
 prompt appears on the screen (shown below). You have 
successfully connected the HMIS/Strata DK TTY ports. If the 
system does not...

Hospitality Management Information System (HMIS)
Troubleshooting
15-68Strata DK I&M    5/99
Step 2: Verify SMDR Communications
Check Trunk Utilization
Important!This procedure stops all call capturing. Polling should only be stopped when 
absolutely necessary.
Polling saves call records to a file and automatically starts when the software is loaded. To check 
trunk utilization, you must temporarily stop the polling and send either the outgoing or incoming 1. From the pull-down 
menu, select SMDR 
Vi e w...

Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-69
call data collected in the buffer to an ASCII file with a “,” delimiter. Exported data can then be 
imported to a database program and checked.
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To export data
1. From the Setup 
Utility screen, 
double-click below 
the Setup menu.
2. From the pull-down 
menu, select SMDR 
Vi e w e r.
3. Click Start 
Application.
4. Click Cancel Polling. 
5. Click Yes to 
temporarily disable 
polling
...or No to continue 
the...

Hospitality Management Information System (HMIS)
Troubleshooting
15-70Strata DK I&M    5/99
6. Click Export.
7. Click Yes if you want 
outgoing/incoming 
calls exported.A pop-up box displays (shown below) requesting the directory/
file name. The default is 
C:\Program 
Files\HMIS\Outcdm.txt
. If you want to change it, type 
over the default.
...or No if you want 
only incoming calls 
exported.A pop-up box displays (shown below) requesting the directory/
file name. The default is 
C:\Program...

Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-71
Perform Manual Tests/Remote Maintenance
1. From the Setup 
Utility screen, 
double-click below 
the Setup menu.
2. From the pull-down 
menu, select 
Communications 
Server Viewer.
3. Click Start 
Application.
4. Double-click the area 
to the right of Flush 
Queue.
5. Click Disconnect. Call capturing discontinues.
6. Click Comm Settings. The Communication Settings and Emulation screen displays 
(shown below).
3310...

Hospitality Management Information System (HMIS)
Troubleshooting
15-72Strata DK I&M    5/99
Output Data to File
This procedure records all transmissions to a file while you are performing tests/maintenance. 
Exported data can then be imported to a database program and checked.7. Click Connect and 
press Enter
.A 
>CODE prompt appears on the screen (shown below). You 
have successfully connected the HMIS/Strata DK TTY ports.
NoteIf the system does not respond, check the TTY port 
settings at the top of...

Hospitality Management Information System (HMIS)
Troubleshooting
Strata DK I&M    5/9915-73
Important!This procedure must be done after hours, because it stops all call capturing and 
interfers with hotel activities.
1. From the 
Communication 
Settings and 
Emulation screen, 
click Record. 
2. When you are 
finished performing 
tests/maintenance 
procedures, click Stop 
Recording. A pop-up box displays (shown below). The directory/file name 
defaults to Record.txt on your hard drive.
3. (Optional) If...

Hospitality Management Information System (HMIS)
Troubleshooting
15-74Strata DK I&M    5/99
Check HMIS Communications with Strata DK
This feature enables you to verify the following communications:
©Check-in/check-out procedure for phones
©Manually changing a room’s phone service (enable/disable) or DND mode (enable/disable)
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To verify HMIS communications with Strata DK
1. From the Setup 
Utility screen, 
double-click below 
the Setup menu.
2. From the pull-down 
menu, select 
Communications 
Server...