Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

DSS/BLF Console with Map3-21
Chapter 3 - Attendant Features and Operation
Map #5 --By default, CO Lines 49-96 appear in sequential order. Provides the receiving
station with CO Line buttons when used in conjunction with DSS Map #4 for a full 96 CO Line
mapping. CO Line ringing on Maps 1, 4 and 5 is determined by CO Line Ringing Assignments.
Figure 3-6: DSS Console Map #5
Transfer Search
Description
Allows the Attendant to make a series of intercom calls without hanging up the handset.
Operation
An...

3-22Display Timer
Chapter 3 - Attendant Features and Operation
Station ID for DSS / BLF Console With Map
Description
Each system port must be programmed to identify the type of station that operate on that
port. Each station type must be identified.
Programming Steps
1. Press the STATION ID flexible button(FLASH 50, Page B, Button #1).
2. Dial[1-5]on the dial pad to identify the DSS map number. Refer to“Mapping Options”on
page 3-16.
3. Enter a valid station number to which the DSS/BLF Console is...

ICLID Call Management Tables 3-23
Chapter 3 - Attendant Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Attendant Display Timer is set for 1 second.
ICLID Call Management Tables
Description
Two ICLID Call Management Tables are maintained in the system. These tables consist of an
Answered Call Management Table and an Unanswered Call Management Table. Each have a
100 entry capacity.
Answered Call Management Table
Description
The Answered...

3-24Recall
Chapter 3 - Attendant Features and Operation
Unanswered Call Management Table
Description
An Unanswered Call Management Table with 100 entry capacity is maintained in the system.
The calling number/name information pertaining to any unanswered call is placed in this
table at the time the system determines the call was abandoned.
This table may be accessed from any display telephone to review unanswered calls. Only an
Attendant station(s) can delete an entry from this table.
Operation
This...

Release Button3-25
Chapter 3 - Attendant Features and Operation
Attendant Recall Timer
Description
The Attendant Recall Timer determines the time a recalling call rings at the attendant
station(s) before the system releases the line. When a CO Line recalls to the Attendant station
and is still unanswered, the system releases the line at the expiration of this timer and
automatically places the line to an idle condition.
The Attendant Recall Timer setting is variable from 00–60 minutes. An entry of 00...

3-26Speed Dial - System Storing
Chapter 3 - Attendant Features and Operation
Speed Dial - System Storing
System Speed numbers must be entered by the first programmed Attendant. If no Attendant
is specified, enter at Station 100.
1. Press SPEED once, then press desired outside line key; or select an outside line
automatically by pressing the SPEED button twice.
2. Dial the System Speed bin location (9020-9999).
3. Dial telephone number.
4. Press the SPEED button.
5. Hang up.

4
Call Distribution - ACD/UCD
This chapter covers the topics of Automatic Call Distribution (ACD) and Uniform Call
Distribution (UCD). 

» » » » » » » NOTES » » » » » » »   

Automatic Call Distribution4-3
Chapter 4 - Call Distribution - ACD/UCD
Automatic Call Distribution
Description
The Automatic Call Distribution (ACD) feature is available with optional software. When
purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions
identified in the following sections.
Sixteen (16) Automatic Call Distribution (ACD) groups can be programmed, each containing
up to 252 station numbers.
Each group is assigned a pilot number. When this number is...

4-4Automatic Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Conditions
»Up to five (5) messages can be left at any supervisor station.
»The supervisor can cancel a Help request signal by pressing their flashing HELP button. A
call is placed to the agent requesting Help. If the agent is on a call, the supervisor can
press the BARGE-IN button to monitor the call or give assistance.
»A flexible button must be programmed for this feature.
»Only Digital Telephones can activate this feature.
ACD/UCD...