Starplus Triad Xts Installation Digital Key Telephone System Instructions Guide

Uniform Call Distribution4-45
Chapter 4 - Call Distribution - ACD/UCD
Secondary Recorded Announcement
Description
A Secondary Recorded Announcement (RAN) may be assigned to the group. This
announcement can be used for follow-up information after the Primary message. This
announcement plays after the Message Interval Timer setting expires.
Programming Steps
1. PressFLASHand dial[60]. The following message displays:
2. Enter the group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the SECONDARY...

4-46Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Operation
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive UCD
calls.
To make a station unavailable:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from
receiving UCD calls.
Conditions
»If key is programmed, it will flash at 60 ipm double wink.
UCD Calls In Queue Display
Operation
From an...

Uniform Call Distribution4-47
Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the WRAP-UP TIMER flexible button(FLASH 61, Button #4). The following message
displays:
2. Enter a valid number on the dial pad which corresponds to 000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT…Wrap-Up Timer is set for 4 seconds.
Initialize UCD Group Parameters
Description
UCD Group Parameters may be initialized setting all data fields to their...

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Chapter 4 - Call Distribution - ACD/UCD
PrintUCDGroupParameters
Description
The Print UCD Group command dumps the entire database as a permanent record which can
serve as a hardcopy of the database. The system baud rate must match that of the printer or
receiving device.
Programming Steps
1. Press the UCD GROUPS flexible button(FLASH 85, Button #12). The following message
displays:
2. To print data for the UCD Group Parameters, press the HOLD button. The following
message...

A
ICLID / Caller ID
This specification provides the functional and implementation definition for the
addition of the ICLID feature to theXTSDigital Key Telephone System. 

» » » » » » »  NOTES   » » » » » » » 

IntroductionA-3
Appendix A - ICLID / Caller ID
Introduction
Description
Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the
telephone company. Usually this service provides the number and name (not available in
some cases) of the calling party for identification prior to answering the call. Calling party
number and name are delivered in between this first and second ring using FSK (Frequency
Shift Key) format.
For this feature to operate properly, it must be...

A-4Functional Performance
Appendix A - ICLID / Caller ID
Functional Performance
Description
The key system operation of the ICLID feature is dependent on the feature first being
activated from the central office so that the numbers of the calling party are delivered over
the individual tip and ring of the CO lines during the first silent interval between ringing.
The features implemented are:

Caller ID Name/NumberA-5
Appendix A - ICLID / Caller ID
Conditions
»When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call
Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call
Timer and the standard call information, they can press the flexible button to toggle
between the name/number and normal mode.
»A flexible button must be programmed for this feature to operate.
Calling Number / Name Display
Description
The Calling Number/Name...

A-6Caller ID Name/Number
Appendix A - ICLID / Caller ID